From 2006 to 2024, from self-driving "Hunshandak Desert" to "Xianju Enshi Tour", UFIDA's high-end service well-known brand activity after 18 years of careful creation - UFIDA Strategic User Club Wuzhou Tour, entered Enshi, Hubei Province on July 26, 2024. More than 100 enterprise leaders and IT elites from well-known large group enterprises at home and abroad gathered together to explore the road of "digital intelligence service and intelligent operation".
In today's era, digital and intelligent transformation is a necessary way for enterprises to achieve high-quality development, and the role of operation and maintenance services in supporting digital and intelligent transformation is becoming more and more prominent.
Expert view: With the support of AI, the operation and maintenance model is constantly innovated, and the global IT operation and maintenance market is transitioning to AIOps
Wang Hui, vice president of Yiou Think Tank, delivered a keynote speech
In the tide of digital transformation, O&M, as a key part of enterprise IT architecture, is facing unprecedented challenges and opportunities. How to use advanced technical means to improve the efficiency and quality of operation and maintenance has become the focus of attention in the industry. Wang Hui, vice president of Yiou Think Tank, pointed out in the insight report on the high-quality development of China's digital intelligent operation and maintenance: with the implementation and practice of AI technology in various application fields, IT operation and maintenance will also usher in a new era of intelligent operation and maintenance, and operation and maintenance personnel will gradually be liberated from complex alarms and noise, and at the same time, the application of artificial intelligence in intelligent operation and maintenance will be more extensive, injecting new vitality into DevOps.
Intelligent O&M is an intelligent management method that uses artificial intelligence and big data technology to carry out enterprise operation and maintenance, which can help enterprises efficiently implement O&M strategies in different life cycles, and assist in equipment analysis, system operation and potential problem warning in real time.
Ligao Food: Build an intelligent service operation system and practice the new concept of digital and intelligent operation and maintenance
Li Gao Food Co., Ltd. CIO Tang Shenghong theme sharing
Enterprises need to transform from "operation and maintenance support with problem solving as the core" to "operation and management with customer value as the core" to cope with the challenges in the process of enterprise digital intelligence construction. In his speech on "Leading Practice of Digital Intelligent Operation and Management of Ligao Foods", Tang Shenghong, CIO of Ligao Foods Co., Ltd., faced with the challenges of digital and intelligent transformation from business, resources, and cost pressures, Ligao Foods built a business operation guarantee system, and used advanced operation and maintenance tools and gradually mature intelligent technologies to improve the efficiency of IT operation and maintenance organizations. Through the continuous, efficient, timely and professional operation of the business system, it effectively releases the potential of digital intelligence, ensures the satisfaction of system users, and brings significant operational benefits and value improvement to the enterprise.
In terms of service management, through the establishment of organization, process and platform, we will gradually establish and improve the Ligao operation and maintenance service system, realize the standardization of service management, the visualization of service process, and the platformization of service operation, and finally develop to the intelligence of service work. In terms of operation and maintenance technology, through the intelligent monitoring platform, the five monitoring contents of Legao's environment, technology, security, business and data services can meet the needs of the continuous, stable, efficient and safe enterprise application system, help enterprises understand the system status in an all-round way, and prevent risks in advance.
Create a new model of intelligent and operationalized services, and help the intelligent transformation of enterprise IT services
Digitalization and intelligence have injected strong impetus into the accelerated implementation of new quality productivity in thousands of industries, and enterprises need to introduce artificial intelligence (AI) to accelerate their digital and intelligent business innovation. Yonyou's large-scale enterprise customer service has gradually changed to online, mobile, intelligent and operational, and has continuously innovated in customer operation and maintenance services, and launched a new intelligent service operation platform YonISP and intelligent monitoring platform YonIMP to help enterprises transform their IT services intelligently and achieve customer success!
In terms of customer operation services, based on AI technology, Yonyou has launched a new generation of Yonyou Intelligent Service Operation Platform (YonISP), which is an intelligent service operation platform that integrates intelligent robots, online customer service, chat, voice, video, remote meetings, remote tools, work order services, and operation services with "Friends Space" as the customer service entrance. Yonyou Enterprise Service Model (YonGPT) continues to empower the operation and maintenance service model, providing users with 7*24 hours of uninterrupted service, and also realizing the service support model of national service resource sharing and customer-oriented continuous operation. At present, this platform has been fully promoted and used among new and old customers of UFIDA.
In terms of customer operation and maintenance services, integrating the concepts of "intelligent operation and maintenance" and "operation and maintenance visualization", Yonyou has launched a new generation of Yonyou intelligent monitoring platform YonIMP, which is a comprehensive intelligent monitoring product integrating intelligent diagnosis, analysis, alarm and visualization functions, and integrating cloud and cloud off-premises, which fully supports the intelligent internal operation and maintenance services of enterprises, intelligently manages risks, quickly tracks and analyzes the root causes of faults, effectively improves the operation and maintenance efficiency of IT systems and ensures the continuous and stable operation of business systems.
The value proposition of "Achieving a Digital Intelligence Enterprise" stimulates the surging momentum of new quality productivity
Digital intelligence companies are committed to being data-driven, intelligent, and global, and focus on improving user experience. To this end, Yonyou continues to build the world's leading digital intelligence business innovation platform - Yonyou BIP, aiming to achieve a digital intelligence enterprise. The BIP3 R5 version released in early 2024 focuses on the three core values of "business agility, lean management, and global operation", and launches a number of innovative AI application scenarios, achieving significant improvements in data-driven, intelligent, global, and user experience. These innovative application scenarios cover finance, human resources, marketing, procurement, supply chain and other fields. For example, in terms of intelligent finance, a series of applications such as intelligent invoice recognition, intelligent filling, intelligent document review, intelligent inspection, intelligent quality inspection, intelligent audit, and intelligent monthly settlement have been launched. In terms of intelligent supply chain, there are BOM automation, intelligent scheduling, intelligent scrap grading, intelligent point inspection and other applications; In terms of intelligent manpower, it provides solutions such as intelligent talent discovery, social security RPA robots, and automatic salary calculation RPA robots.
Yonyou BIP 3 R5 comprehensively strengthens data-driven, intelligent, and global capabilities, continuously innovates application services, realizes the end-to-end value integration of industry, wealth and people, and enables enterprise services to enter a new era of GUI+LUI based on scenario-based, digital-intelligent, convenient operation and visual upgrade from the user's perspective. At the same time, after 8 years of building, Yonyou BIP 3 R5 has helped many leading enterprises in major industries to successfully go online, making it safer and more reliable, and has accumulated a wealth of industry-leading practices, becoming a milestone product for Yonyou BIP to industrialize and scale. At the 2024 Global Business Innovation Conference next month, Yonyou will release the new BIP3 R6 product, presenting a feast of "AI+" to achieve digital intelligence enterprises.
Based on more than 30 years of service experience, Yonyou brings more convenient service channels, more efficient service guarantees, more extreme service experience, and more professional management methods to enterprises, and promotes the transformation and upgrading of enterprise digital and intelligent operation service management. Serve enterprise business innovation and management change. The times are changing, but what remains unchanged is our original intention, and we look forward to working with you to escort the digital and intelligent transformation of leading enterprises in thousands of industries and achieve customer success.