"Emergency rescue team, please report on the scene on Nanbin Road." On the eve of the Yangtze River's No. 2 flood crossing the south bank in 2024, on the morning of July 11, Zheng Yu, Secretary of the Party Working Committee of Haitangxi Street, connected with the patrol personnel on the front line of Nanbin Road through the multi-span cockpit of Haitangxi Street to remotely command the on-site situation. Online command, task instructions, and notices are issued, 2,000 cameras are all over the jurisdiction, more than 300 people from 11 working groups are fully dispatched, more than 200 people are assigned work and grid tasks, and more than 30 people are dispatched online...... This is the digital plan for the handling of flood control and drought control, forest fire prevention, geological disasters, urban waterlogging and other related emergencies launched by the first grassroots governance command center in Haitangxi Street and even on the south bank. This is the concrete implementation of Haitangxi Street to take advantage of the "east wind" of digital Chongqing construction, promote the modernization of the grassroots governance system and governance capacity, and closely follow the overall framework layout of the "1361" construction of digital Chongqing.
——Reporter Chen Siyi of Nan'an District Financial Media Center
The big data platform makes the service of the masses more spectrum
The staff introduced the intelligent governance platform
General Secretary Xi Jinping pointed out during his inspection of the Chongqing Digital City Operation and Governance Center that to strengthen digital empowerment and promote the modernization of urban governance, it is necessary to scientifically plan and build a big data platform and network system, strengthen joint command and coordination among all parties, and effectively improve execution. Haitang Creek Street took these words to heart.
If the grassroots governance command center is the "brain" of the street, then the grid members who carry out services around the masses are the "limbs". How to synergize the "brain" and "body"? Haitang Creek Street chose to effectively combine the intelligent governance platform with actual work. How to combine? In a word, the platform distributes tasks, and the street community completes the tasks. "Now we have formed 27 goals and tasks and 65 dismantling tasks through 19 sub-runways by associating with the grassroots intelligent governance platform." Wen Lei, director of the Party and Government Office of the street, opened the grassroots intelligent governance platform and introduced them one by one, "At present, we have issued 43 grid tasks, serving nearly 53,000 people, with a completion rate of 100%. ”
Grid staff carry out household visits
As the main force serving the public, the community grid members of Haitangxi Street receive tasks from towns or communities every day. "As long as you turn on your phone, you can see your daily, weekly, and monthly work tasks, so you don't have to run back and forth on the streets of the community." On July 18, the grid members of Yutai Community and Dunhou Street Community completed the door-to-door service work of four children, and the grid members said, "With the grassroots intelligent governance platform, the work on hand is more numerous." ”
Three-loop and review make problem solving more efficient
Platform data display
"You see, we have data statistics every day, and more than 50 incidents were completed yesterday alone, and it is clear at a glance on the platform whether the matter belongs to the grid, community or town, and which classification the matter belongs to." In the grassroots governance command center, under the introduction of Wen Lei, the reporter saw that the street divided the tasks into multiple task categories, including paying attention to key people, daily inspections and visits, investigating key places, assisting in emergencies, and actively serving the masses. "Through the linkage of the grid, the community, and the street, and the coordination of the 'four plates', we have created a working pattern of three closed loops: 'grid matters from the closed loop, community service small closed loop, and street governance large closed loop'." Wen Lei said that through the closed-loop work model, the problems of the masses can be solved within the minimum scope, and the contradictions of the masses can be resolved at the beginning. Up to now, a total of 10,929 incidents have been reported on the Haitangxi Street Grassroots Intelligent Governance Platform, with a completion rate of 100%, of which 4,715 have been handled by the grid, 4,793 have been handled by the community, and 1,297 have been handled by the street.
In Haitang Creek Street, problem solving is not the end. Review is the most important thing after dealing with the incident. "Only with a review can we have a precise solution next time. We will take the initiative to select special events that are difficult to solve for review," Wen Lei said, "Like this flood control, we conducted a review at the first time." "At present, Haitangxi Street has adhered to the normalized KPI assessment mechanism, sorted out and formed 142 single-event review reports, 22 overdue event review reports, and 6 monthly comprehensive review reports, and regularly held special meetings to study the progress of the work, report the responsibility for overdue events, and review and analyze high-frequency events.
Deepen the construction of the intelligent governance platform and make the "digital governance" work more informative
Haitang Creek Street Integrated Governance Intelligent Governance Platform
Every day, in the Haitangxi Street Grassroots Governance Command Center, the signs and indicators of 20 runways and 141 sub-runways are all under the monitoring of the cockpit. The next step of monitoring is to study and analyze problems, deploy and deal with them in a timely manner, sort out and analyze the assignment of tasks, and statistically analyze high-frequency events. Next, Haitangxi Street will continue to study and analyze the events and task flow of each cycle, and form practical capabilities such as top reminders for important matters, flashing alarms for emergencies, priority attention for key objects, online scheduling of important tasks, and closed-loop handling of grid events, and strive to open up decision-making flow, execution flow, and business flow with data flow. "At the same time, the efficient operation of the '141' grassroots intelligent governance system, the establishment and use of comprehensive research and judgment, key work scheduling regular meetings and other mechanisms, and strictly grasp the 82 post personnel and 137 full-time grid staff of the street intelligent governance platform to master the situation," said the relevant person in charge of the street, compacting the closed-loop handling responsibility of the event, promoting the community to improve leadership, organization, service, risk management and control, integrity, and effectively improve the ability of grassroots governance, "We have reason to believe that under the role of 'digital intelligence', the work of the jurisdiction will be even more Digital Governance'. ”
Editor-in-charge: Sunshine