"On such a hot day, you don't need to go to the window to apply for a meal subsidy for the elderly at the door, which is really convenient!" Grandma Li, who lives in Zhongshan Apartment, happily told reporters that the extension point of "remote help" affairs in the community has provided great convenience for herself, which not only reduces the queuing time, but also eliminates the hard work of running back and forth on hot days.
In the morning, the Zhongshan Apartment Neighborhood Committee was much more lively than before. There was an endless stream of elderly people who came to apply for meal subsidies for the elderly, and they received the queue number from the cadres of the neighborhood committee, and then sat on the bench and waited patiently. On the side, the assistant clerk is using the "remote office" intelligent dual-screen all-in-one machine to put the ID card or respect card of the elderly in the specified area, and through real-time communication with the staff located in the community affairs reception service center, the staff will help the elderly quickly apply and handle.
"The process was very fast, the staff put my documents on, and it was done in 2-3 minutes." Aunt Wang, a resident, told reporters.
It is understood that in May this year, Shanghai issued the "Implementation Opinions on Promoting the High-quality Development of Meal Assistance Services for the Elderly in the City", and all districts and towns will implement meal assistance or subsidy policies for the elderly in the region in combination with the actual situation. The application for meal subsidy can be handled online through the "Sui Bid" APP, or offline at the Community Affairs Acceptance Service Center. After the application is successful, the elderly go to the community canteen to eat, and the subsidy amount will be automatically deducted at the time of settlement.
However, with the continuation of the hot weather, in order to allow the elderly residents to run away less, and at the same time to enjoy the meal subsidy policy in a timely manner, the Zhoujiaqiao Street Community Affairs Reception Service Center took the initiative to come to the door to carry out centralized assistance services, and in just one morning, it handled the meal subsidy for the elderly, the distribution of comprehensive allowance for the elderly and other matters for nearly 40 elderly people, which improved the efficiency.
This year's 85-year-old Aunt Cheng, accompanied by an aunt who works part-time, not only applied for a meal subsidy, but also applied for a new medical record book. "The meal subsidy for the elderly is a good thing for us seniors, but I don't have good legs and feet, and the weather is hot, so I don't go out much. I knew from the building group that there would be staff coming to the community today, so I asked my aunt to push me over to handle it. The staff can go into the community to carry out services for our elderly, which is really caring, which saves us time and effort. ”
"The remote service mode can realize 'zero distance, face-to-face' consultation policy and business handling with the staff of the community affairs reception service center through remote screen sharing, immersive interaction and other functions, which effectively saves the time cost of residents and implements 'less errands for the masses and more data'." Kuai Yuping, deputy director of the Zhoujiaqiao Community Affairs Reception Service Center, told reporters.
Written by Zhu Wenxuan
Editor: Zhu Jiaru
Editor-in-charge: Yan Wenbin
*Please indicate the source of the reprint from "Shanghai Changning"
If you like it, just like it
Welcome to leave a comment and interact with "Ningning".
Give me another little flower that is "watching"~