In order to further optimize the business environment and improve the efficiency of government services in the road transport industry, recently, Zhang Guozhi, director of the Jingtai County Transportation Bureau, came to the traffic road window of the county government affairs center to "go through the process", feel the service process as an ordinary "escort", take the initiative to check loopholes, break obstructions, and promote the re-optimization of the transportation government service process and the upgrading of the mass experience.
Zhang Guozhi, Director of Jingtai County Transportation Bureau: Hello master! What are you doing at our transportation service today?
Yan Zihui: Do an operation certificate inspection, road transport certificate inspection, and an application for a business license.
After learning about the handling matters of the masses, Zhang Guozhi accompanied the masses to provide relevant materials to the window staff and guide them to fill in the relevant application forms, and personally input information, stamped seals, handed over materials, and asked the masses about the details of the service links "excellent", "inconvenient", and "high" service efficiency, so as to promote the optimization of the government service work system, process reengineering and service efficiency, and continuously improve the sense of gain and satisfaction of enterprises and the masses.
Zhang Guozhi, director of the Jingtai County Transportation Bureau: Today, I participated in the inspection of the road transport certificate, the qualification certificate of the practitioner and the handling of the general cargo transport business license, from the pre-consultation to the online declaration, and then from the review of the materials to the completion of the certificate, I personally experienced the whole process and links of serving the masses, and fully understood the business process, policy answers, mass satisfaction, etc., and further clarified the focus and direction of our bureau to improve the efficiency of administrative services.
In order to improve the efficiency of the service and reduce the burden on the enterprises and the masses, the Jingtai County Transportation Bureau through the integration and optimization of the "general cargo road transport business license" and "general cargo transport vehicle road transport certificate distribution" two matters of the application materials, the original need to submit 13 materials to "one time" 6 materials, the handling link from 3 links compressed to 1 link, the processing time limit from 20 working days to 5 working days.
Yan Zihui: I have been here many times to do business, and the staff here are very enthusiastic and enthusiastic, and the efficiency of doing things is very fast.
Jingtai County Transportation Bureau will take this "director walks the process" activity as an opportunity to continue to deepen the reform of government services, optimize the service guide, streamline the service process, compress the time limit, and continuously promote the standardization, standardization and facilitation of transportation government services, handle every business of the masses and enterprises with high-quality and efficient services, and create a more convenient, beneficial and helpful business environment.
Reporter: Lei Chenyuan