Aksai County's digital empowerment government services promote the optimization and upgrading of the business environment

Focusing on improving the sense of gain and satisfaction of the masses, Aksai County takes the opportunity of promoting the reform of integrated government services, gives full play to the empowering role of digital technology, and promotes the transformation of traditional government services to digital and intelligent through in-depth integration of data resources, optimization of service processes, and improvement of service efficiency, so as to help optimize and upgrade the business environment.

Guided by reform and innovation, we will promote the "facilitation" of government services. Adhere to the direction of promoting government process reengineering, efficiency improvement, and governance optimization, and on the basis of deepening the reform of "delegating power, delegating power, delegating power, and providing services", "one thing at a time", and "one network for all", we will improve the ability of active service, precise service, collaborative service, and smart service, and continuously improve the level of government service facilitation. Enterprises are upgraded and upgraded, and there is "zero cost" for handling licenses. Continue to do a good job of zero fees for enterprise start-up, set up a self-service area for enterprise start-up in the government affairs hall, add self-service terminals, free guidance and assistance, and free printing and copying. Up to now, during statutory holidays and off-duty breaks, it has provided 150 delayed services and 43 appointment services for enterprises and the masses, saving more than 100 hours of time for service enterprises, and has been recognized by service enterprises and the masses. Electronic certification is a practical move to build a service "cloud window". Vigorously promote the "smart" service, the masses do not need to go to the police station of the place of household registration, relying on the Internet, mobile phone APP, to achieve appointment office, online office, online mail, online check and other convenient functions, further simplify the approval procedures, shorten the time for processing, to ensure that the masses can do it, that is, to achieve the transformation from offline to online. Electronic seals have shown effectiveness and boosted the "new impetus" of business. In accordance with the national, provincial and municipal standards and specifications for electronic seals and electronic signatures, and with the working principle of "recording everything that should be recorded", we will further do a good job in the collection and storage of electronic license data, ensure that the new physical licenses are generated and signed synchronously on the integrated platform, and accelerate the realization of less or even zero running by the masses. Improve and enrich the data exchange platform, complete the compilation of data resource catalogs, sort out more than 1,000 county-level government information resource catalogs, collect 62 types of licenses, gather 84,544 electronic licenses, call 27,127 electronic licenses, and exempt 67.55% of electronic licenses. With the purpose of serving the people, we will realize the "easy to do" government service. Adhere to the people-centered development philosophy, focus on improving the sense of gain and satisfaction of the masses, and strive to solve the problems of "can't be done", "multiple offices" and "running back and forth" in accordance with the work idea of "moving forward and sinking". Explore "do one thing efficiently", and integrate services to make it more worry-free. The "Aksai County Joint Conference System for Optimizing the Business Environment" and the "Aksai County "Efficient Completion of One Thing" Joint Conference System have been formulated and issued. Actively establish multi-department internal collaboration and horizontal linkage, aggregate business scenarios of different departments to provide integrated services in one window, and change "mass running" to "data running" through the establishment of departmental coordination and linkage mechanisms. At present, "I want to open a restaurant", "newborn birth", "one thing for the disabled" and other "efficient handling of one thing" have been handled online. Promote the "one-network service" of administrative services, and the grassroots work is more heart-warming. Build a smart government service operation platform, and guide enterprises and the masses to handle online on the Gansu government service network through online promotion and online approval. Set up a special window offline, do a good job in on-site business guidance, improve the connection between online and offline, and provide accurate and fast services for service objects. Coordinate the express company to set up a service point in the government affairs hall to provide license delivery services, and gradually realize the online handling of the whole process of approval matters on the basis of completing the development of express payment functions and the customization of the whole process of approval channels of the window, and effectively promote the efficient development of "one network for all". Deepen the "cross-provincial general service" of government services, and make it more comfortable to do things in other places. In order to alleviate the problem of the masses running away from each other and going back and forth across provinces, relying on the government service platform, starting from high-frequency government service matters, set up a special area of "cross-provincial general office" and "intra-provincial general office" in the government service network, set up a "cross-domain general office" service comprehensive window in the service hall, establish a "separation of receipt" work mode, determine the chief representative of each window to serve as a liaison, and sort out and compile the work guide and service process of general matters. At present, relying on the Aksai County Government Service Network, 44 items of "intra-provincial general handling" and 173 items of "inter-provincial general handling" have been released, and the "cross-domain general handling" items released have been handled online. With digital empowerment as the starting point, we will explore the "efficient handling" of government services. Adhere to the guidance of digital reform, give full play to the empowering advantages of digitalization in the systematic reshaping of government service models, make it possible for government services to "only enter one door" and "do all things through one network", and make flexibility and convenience the best explanation for easy and efficient handling. Use the "Gan Kuaiban" APP to boost the convenient and excellent platform. Adhere to the promotion of the application of the "Gan Kuaiban" APP as the starting point, and actively guide enterprises and the masses to handle government service matters through the online operation of the "Gan Kuaiban" APP through on-site counseling, posting promotional posters, and placing brochures. More than 500 times of "Gan Kuaiban" APP have been downloaded, and the registration rate of county legal persons is 100%, and the individual registration rate is 84%. The number of cases handled was 5,138. Increase the service capacity of "good and bad reviews", break down "barriers" and achieve new breakthroughs. Persist in taking the opportunity of creating "good and bad reviews" for government services, rely on the integrated platform to open a "good and bad reviews" system, formulate and distribute "good and bad reviews" management measures, and extend the "good and bad reviews" system to towns and communities. The implementation of "one thing, three evaluations" and "public comments", the evaluation results as a reference for the evaluation of excellence, and the evaluation of the situation is reported in real time every month, so that the masses have the final say on whether the government service is good or not, and the level of government service is forced to continue to improve. Up to now, the Gansu Government Service Network (Aksaizi Station) has gathered a total of 35,904 provincial government service evaluations, and there have been no negative evaluations since the beginning of this year, with an evaluation rate of 100%. Innovate characteristic application scenarios and open up a new model of government services. Conscientiously implement the assistant agency service system, establish a four-in-one interactive, seamless assistant agency service network of "center, department, township and enterprise", set up a "Chinese + Kazakh bilingual" assistant agency team, set up a assistant agency service guidance workbench, establish a assistant work account, and provide one-to-one and accurate "nanny-style" services for the enterprise masses. At the same time, vulnerable groups such as the elderly and the disabled will be included in the scope of assistant agency services, and door-to-door services will be provided to ensure that government services benefit people's livelihood. Based on standard construction, we ensure that government services are "standardized". Actively explore the practice path of government service standardization, promote the reengineering of government service processes, promote the standardization and facilitation of government services through standardization, and create an upgraded version of government services. Standardization of government affairs, process sorting and standardization. Closely follow the time node, compile a list of administrative licensing items in accordance with laws and regulations, update and review them item by item in combination with the delegation of superiors, adjustment and changes in transfer matters, etc. Do a good job of dynamic adjustment of the list of administrative licensing items at the same level in a timely manner, standardize the preparation of service guidelines and promptly publish them. Up to now, our county has claimed a total of 1,691 government service items, and 1,691 items can be handled online, accounting for 100%; Among them, 1,657 items were handled online, accounting for 97.99%. One-window operation is standardized, and the process is optimized to increase efficiency. Standardize the setting of "Longshangtong", enterprise start-up, industrial reform area, "one thing at a time" and other special areas and windows, and implement the service model of "comprehensive reception at the front desk, classified approval at the back end, full participation of the assistant, and unified window delivery", so as to realize the "one-window acceptance and comprehensive service". Set up "inter-provincial general office" and "intra-provincial general office" window to provide remote service for enterprises and the masses. It ensures the quality and efficiency of the county's government services, and improves the predictability and reliability of the service process. The supervision mechanism is routine, and the management is strengthened to ensure quality. In order to ensure the standardized and orderly conduct of government services, strengthen and improve the daily supervision mechanism of government services, regularly invite people's congress deputies, CPPCC members, enterprise representatives, and resident representatives to conduct on-site supervision and on-site evaluation of government service capabilities, and form a long-term mechanism for the construction of work style with common supervision and scientific internal management of the whole society, and continuously promote the construction of the central style, and play a greater role in optimizing the business environment of the county with a solid work style.