Source | Minhang Procuratorate
On the first day of the National Day holiday, it was a day when the Yangtze River Delta Railway set a record high in single-day passenger volume. As one of the support forces of the district-level authorities to reinforce the transportation of the Hongqiao hub, the procuratorial cadres and police officers quickly rushed to the point after special pre-job training to provide passengers with services such as inquiry answers, direction guidance, and key assistance, adding a warm background to the holiday hub with the procuratorial responsibility.
Zhan Yingjie
Third Prosecutor's Department
Warm the hearts of the masses with volunteerism
The National Day in memory is the national celebration on TV, and the country is peaceful and peaceful; It is the national flag fluttering in the streets, crowded with people. This time as a volunteer at Hongqiao Railway Station, I witnessed the enthusiasm and thoughtfulness of the city managers in serving the people.
The most impressive thing is that an aunt in her 50s has to look for her relatives with a photo with only a P9 sign, and when the other party has no phone and cannot be contacted, and the picture information is very small, the team leader took our volunteers to collect information little by little, patiently search, and help the aunt find her relatives in time. The smiles on their faces and the excitement of their loved ones are the greatest relief for us. Today, at this special time and place, there is the sweetness of a young couple's meeting, the happiness of reuniting relatives, and the heart-to-heart connection between urban volunteers and the people, going in both directions.
Bin Lei
Prosecutor's Security Department
Diversified cities and multiple services
Multiple needs are met at the same time
As an important transportation gateway in the western part of Shanghai, Hongqiao Hub carries extremely heavy transportation functions during the National Day holiday. Airports, high-speed rail, subways, buses, ride-hailing, taxis, long-distance buses, ...... Almost all means of transportation converge here into one point, and then run in all directions, and the three-dimensional space on the ground and underground is intricate, which really makes people who do not come often feel "dizzy".
Our work point is located outside the exit of the high-speed rail station, and from time to time passengers come to inquire, but fortunately, after familiarizing ourselves with it in advance and constantly groping, we are gradually at ease. There was an old man who wanted to go to the Shanghai Railway Station and insisted on taking the bus. Since our service manual does not cover the longer routes, we use the mobile map software to find the route that best meets his needs, and explain to him in detail the time required and precautions. At night, the station is still crowded. Although Shanghai began to cool down in autumn, everyone's heart to serve the people was hot, and every passenger who received volunteer services felt the temperature of Shanghai.
Gu Xinyun
office
Interpreting the "Shanghai Temperature" with a little bit of power
The flow of people at Hongqiao Station on the National Day was even larger than I expected, with a lot of passengers and a lot of inquiries. On this day, I helped my aunt who was in a hurry to take her children and lost her things to pick up a blanket, accompanied passengers who couldn't take the subway to buy tickets to explain the route, looked at the mobile phones of several passengers to confirm where they were going, and helped out-of-town passengers answer the phone and confirm which parking lot the driver was.
We looked at the map in the station again and again, and opened the mobile phone navigation again and again to confirm the location of the hotels and shopping malls outside the station. Our presence may only be a small part of their journey, but it makes sense to be able to help them solve problems quickly, find where they want to go, and provide a little help for their National Day trip to Shanghai.
Zhao Kangbo
First Public Prosecutor's Department
"Small posts" should also have big responsibilities
In the process of volunteering, I met all kinds of people and things. There are elderly people anxiously looking for their lost family members, middle-aged people who are unfamiliar and anxious about the electronic ticketing process, and foreign friends who are curious about Shanghai...... Every time I see their satisfied smiles because of our help, a warm current wells up in my heart. This recognition and gratitude from passengers is the greatest encouragement and affirmation for our work.
However, volunteering isn't always smooth sailing. In the face of some unexpected situations, we also need to make quick judgments and responses. In the afternoon, a passenger was very emotional because he missed the boarding time and could not board the train smoothly. I and other volunteers quickly stepped forward to calm him down and help him replan his trip. After a lot of hard work, he finally helped him solve the problem smoothly. This experience made me deeply realize that as a volunteer, we must not only have enthusiasm and patience, but also have the ability and wisdom to deal with unexpected situations.
Jin Qing
Sixth Prosecutor's Department
"I'm so happy to see your smile"
"Hello, we're going to take a slow train, how do we go?" Local? Hearing this word, I was very puzzled when I just took over the guidance work, and after many inquiries, I learned that the destination of the two old people was Guiyang, and they wanted to go to Shanghai South Railway Station to buy train tickets after transferring to the Hongqiao hub. We helped the elderly find their routes, write down the transfer routes, the number of stations and transfer stations, and also assisted them in buying subway tickets and sending them to the subway station. Looking at the heavy luggage on the old man's back, the simple smile on his face, and looking back at the hurried passengers around me, I felt a sense of accomplishment in my heart, and I felt proud and happy that I was able to wear a "blue vest" and use practical actions to answer questions and provide assistance to passengers from all over the world.
Uphold the original intention of the people and practice the volunteer line;
Show the procuratorial style and present it to the National Day!
This volunteer service activity has strengthened the belief and pursuit of the supremacy of the people, and has made them feel more effectively that every small act of kindness can be gathered into huge energy. In the days to come, the procuratorial cadres and police will continue to carry forward the volunteer spirit of dedication, fraternity, mutual assistance, and progress, and serve the people with hard work and excellence. Walk with volunteers and let the spark become a torch!
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