Recently, a special luxury car
Appeared on the streets of Shanghai
And cause concern
Quite a domineering luxury car
The roof of the car is taped
Sticking up a tri-color tarpaulin
What's going on?
Recently, the owner of the car posted a video on the Internet saying that he spent 2.15 million yuan to buy a Mercedes-Maybach, picked up the car for 2 days and found that there was an abnormal noise in the car, and 10 days later went to the 4S store to inquire to no avail, and found that the A-pillar interior was leaking on the way back.
During the maintenance of the 4S shop, a large-scale dismantling was carried out without informing the owner, and the owner said that he wanted to replace the car with money, but the final valuation was discounted by nearly 800,000 yuan.
The owner released a video in August this year, saying that he picked up the car on July 1, and after discovering the problem, he continued to communicate with the 4S store and the official 400 phone. In the month since the incident, no official return visit has been received.
After the rights protection failed, the car owner adopted the method of online exposure. exploded the online song "Give My Mother a Maybach", and also released a number of videos to shoot the Maybach covered with tape and a three-color rain cloth on the top, which caused heated discussions on the Internet.
The owner named the account as the owner of the leaky car, and as of now, the account has nearly 20w fans, and there are many videos with more than 20w likes.
The account also opened a window to bring goods, selling colorful striped rain cloths and black and yellow tape.
There are also many netizens who use the owner's photo to "buy" on the official account of Maybach, asking if this version is still available?
Because the Maybach with a three-color tarpaulin became popular on the Internet, many netizens began to imitate the owner of the car and pasted their cars with a three-color tarpaulin.
Mercedes-Benz customer service responded
A Mercedes-Benz customer service staff member said that Mercedes-Benz will have a special person to follow up in the future, and if the owner of the car concerned needs it, he can also call the customer service directly for feedback. If there is any problem in the process of pre-sale or after-sale use of the vehicle, you can communicate with the dealer to deal with it. Mercedes-Benz's authorized dealers are also responsible for the authorization and after-sales of the vehicle, and if you have any objections to the plan and explanation given by the dealer, you can call Mercedes-Benz at any time for feedback docking.
According to a report by Qilu Evening News, the 4S store said on the 8th that the car did not meet the conditions of "three guarantees", but it could be repaired and compensated.
1.3 million to buy Mercedes Maybach
Just mention it and return it for repair
According to Blue Whale News, in June this year, Mr. Wan purchased a Mercedes-Benz Maybach S480L from Guangzhou Longxingxing Automobile Sales and Service Co., Ltd. (hereinafter referred to as Guangzhou Longxingxing), with a ticket price of 1.312 million yuan. Soon after picking up the car, it encountered problems including the rear interactive entertainment system could not be used normally, the right rear seat leg could not be stretched, the digital key was invalid, and the right rear sunshade cover could not be reset, and as of late July, it had entered the factory twice.
What annoyed Mr. Wan even more was that he received a text message prompting the car that "the starter battery power is at a critical point" many times. "On June 7, I have received a reminder before I have paid the money, and the sales told me that it was okay, and then entered the factory for maintenance for about a week, and the 4S store told me that it was caused by the failure of the electronic induction element."
After several tosses, Mr. Wan protested to the 4S store, believing that the latter was suspected of selling the faulty second-hand car as a new car and asked for a new one, but the 4S store refused, on the grounds that the car was a new car and the fault did not meet the national standard of 3 guarantees for car replacement.
Lawyer: There are two ways for consumers to assert their rights
"After purchasing a car, the owner finds that the vehicle has quality problems and wants to replace the vehicle, but is rejected by the 4S store because it does not meet the three-pack replacement standard, and can claim rights in two ways." Li Zilong, a senior partner of Guangdong Legal Shengbang Law Firm, said in an interview with Blue Whale News that the first is to require the replacement of the 4S store according to the vehicle sales contract, and the second is to require the replacement of the 4S store according to the law after confirming that the vehicle meets the three-pack replacement standard.
With regard to the first type, it stated that according to Article 509 of the Civil Code, "the parties shall fully perform their obligations in accordance with the agreement." and Article 24 of the Law on the Protection of Consumer Rights and Interests: "If the goods or services provided by the proprietor do not meet the quality requirements, the consumer may return the goods in accordance with the provisions of the state and the agreement of the parties, or require the proprietor to perform the obligations of replacement or repair." "If the owner encounters a series of quality problems in line with the replacement conditions agreed by both parties, regardless of whether it meets the three-pack replacement standard, the owner can rely on this to request the 4S shop to replace the vehicle.
As for the second type, Li Zilong said that according to Article 24 of the "Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products" (hereinafter referred to as the "Regulations"), "one of the following circumstances occurs in the validity period of the three guarantees...... The seller shall replace or return the goods". The so-called "three-guarantee replacement standard" in the 4S store refers to the four situations stipulated in this article, including the failure to eliminate the fault or new fault due to serious safety performance failures after two repairs, and the engine, transmission, and power battery can not be used normally due to quality problems.
Yang Jie, a lawyer at Guangdong Legal Shengbang Law Firm, suggested that the current car owner should fix the materials of the vehicle with quality problems, and consult professionals to preliminarily confirm whether the vehicle situation meets the relevant regulations. If it meets the requirements and the 4S store still refuses to replace it, the car owner can protect his legitimate rights and interests by entrusting a lawyer to send a lawyer's letter, complaining to the consumer association and market supervision and encouragement department where the 4S store is located, and filing a lawsuit with the grassroots people's court where the 4S store is located.
It points out that even if the vehicle may not meet the three-guarantee replacement standard, if frequent maintenance is required, the owner can also follow Article 21 of the "Regulations": "If the single repair time of household automobile products exceeds 5 days (including waiting for repair parts) due to quality problems during the warranty period, the repairer shall ...... from the 6th day or pay reasonable compensation to the consumer for transportation expenses", requiring the repair shop to pay the corresponding transportation compensation.
Source丨News Morning Post
Editor丨hoe medicine