Tangwang Street innovative thinking to create a "Tangwang big bowl of tea" social governance system.
Every year, it receives more than 6,000 visits to the masses, accounting for one-tenth of the total population of the street, deals with various types of consultation, mediation, petitioning problems, consumes more than 250 kilograms of tea, and each visiting mass communicates with the staff while drinking tea, which not only solves the problem, but also establishes an information system to provide first-hand information for the study and judgment of common problems and the discovery of hidden dangers...
In recent years, Tangwang Street has innovated and carefully laid out points, innovated and established a "Tangwang Big Bowl of Tea" social governance system with Tangwang characteristics, the system has carried out a comprehensive transformation from brand, system, organization, concept to tool, and built a "pyramid" system content design at six levels of "one-two-three-four-five-six", with one brand as the guide, two responsibilities as the basis, three teams as the guarantee, four keys as the tool, five windows as the channel, and six departments and six fields as the support, realizing a new breakthrough in the "five modernizations" of social governance. The ballast stone was installed for the "Tang King Acceleration", forming the Tang King experience in the modernization of urban social governance.
Tangwang Street regularly holds French-German education lecture halls
Taste a bowl of "big bowl tea", be a tea friend with the masses, and cultivate the feelings of the people
"Since I applied to the street to mediate for me, they have helped me throughout the whole process. I believe that they will handle it fairly and justly and safeguard the rights and interests of the people. Turn on the tap, accompanied by the sound of tap water rushing, Lou Huanmei of the old monk KouNancun of Tangwang Street said happily.
In June this year, Lou Huanmei and Zhang Nailan, the old monks in Tangwang Street, reported that they were members of the village's collective economic organization, but because their own water supply equipment was not installed in place at that time, it was difficult to draft water. Later, through Lou Huanmei and Zhang Nailan going to the Tangwang Big Bowl Tea Warm Heart Tea House to reflect on the problems, the visiting cadres patiently and meticulously consulted with them, and consulted with the cadres of the "two committees" of the district and the village to negotiate a solution.
"The original intention of establishing the 'Tang Wang Big Bowl Of Tea' work mechanism is to let the people's disputes be managed, difficulties helped, and contradictions not intensified; small and micro contradictions can be resolved immediately, general contradictions can be resolved on the same day, and complicated contradictions can be resolved by special classes; so that small things do not leave the grid, major matters do not leave the village, difficult things do not leave the streets, and contradictions are not handed over, and a large number of contradictions and disputes involving the vital interests of the masses are resolved in a timely and efficient manner." Zhou Chen, secretary of the Tangwang Street Party Working Committee, said.
In the two districts of the tangwang street comprehensive management center, 5 management districts and 40 villages, you can see the plaque of "Tangwang Bowl Of Tea" and the traditional tea drinking facilities, which are widely favored by the masses who come to work.
Cadres and the masses sit on a bench to drink tea and exchange, bring a bowl of tea to those who have difficulties, inquire about the situation in detail, and properly solve it; Give a bowl of tea to the disputed, let the two sides of the contradiction extinguish the fire, and improve the efficiency of resolving the contradiction; Give a bowl of tea to those who have opinions, the feelings are close, the trust is increased, the policy is explained, the reason is explained, and the opinions are eliminated, and the popular mantra of "no bowl of tea cannot solve" has gradually been formed.
Weave two "responsibility nets", seek efficiency from the system, and weave a dense and stable network
Under the guidance of the big bowl tea brand, Tangwang Street carefully studied and implemented the system requirements of the superior and the system design in line with the actual situation of the Tangwang grassroots. Two systems have been constructed: "the first question responsibility system for social governance issues in business and industry departments in the aspect" and the "responsibility system for the management area and the village first question", both of which are one step ahead, and must cross and leave no gaps, and consolidate the first traditional responsibility network.
Under the leadership of the secretary of the party organization in the management area, the five-party consultation mechanism of the head of the department business, the grid member, the responsible police, the cadres of the bao village, and the legal adviser has been constructed, and in the face of the initial contradictions, the prevarication is eliminated, and the opinions are met and integrated in a timely manner, and the specific people and matters are implemented to the main responsible person, the specific responsible person, and the coordinator after consultation, and the second specific implementation responsibility network is established, which solves the problem of who is responsible for the overall responsibility, who is to host, and who is coordinated, which greatly improves the efficiency of the work.
Three "task forces" should be set up to promote virtue and morality and eliminate contradictions at the beginning
Some time ago, a Franco-German education lecture hall with the theme of "no lawsuit under the world, peace is precious" was held in Tangwang Street. "Cadres, legal workers, and volunteers in charge of streets interpret the law by case, lead rural civilization with the rule of law, and promote grass-roots social governance." Wei Tianmu, deputy secretary of the Party Working Committee of Tangwang Subdistrict, introduced.
People's mediation and rule of law publicity are a front-end link in social governance and maintenance of stability, and the unique mediation and legal popularization system has become another beautiful business card after the big bowl of tea and the responsibility system.
Tangwang Street focused on building the first brand mediation room in Licheng District: "A Smile" brand people's mediation room. Drinking "big bowl of tea", with the goal of "meeting each other and laughing and enmity", using the original "Ten Methods of Mediation", creatively guiding the masses to achieve the effect of "tending to ten to (filial piety, perfection, benevolence, righteousness, sincerity, courtesy, truthfulness, loyalty, beauty, and faith), be a good person, and make you different with a smile". Since the establishment of the mediation room, it has received nearly 1,300 mediation cases, petitions, complaints and consultation responses every year, and the maximum number of consultations in a single day has reached more than 60.
At the same time, we will continue to give play to the role of the main force of the people's mediator team and the volunteer mediator team. After the change of the "two committees" of the village in 2021, Tangwang Street comprehensively elected a new people's mediation committee in accordance with the law. At present, 46 people's mediation committees at the street level, 5 administrative districts, and 40 villages have all been set up, with a total of 174 mediators, and the judicial offices have uniformly publicized, filed, trained, issued certificates, established chapters, and established systems, comprehensively standardizing the people's mediation work.
Innovate to create a mobile French-German lecture hall of "open lecture, open lecture, French lecture hall". So far, a total of 72 lectures have been held. In order to let the law go deeper into the grassroots, open up the "last kilometer" of the "six advances in the rule of law", and transform it into a "mobile Franco-German lecture hall", the mobile Fare-German lecture hall absorbs judicial administrative staff, lawyers, teachers, legal workers, social volunteers and other personnel, and transmits legal knowledge, traditional culture and moral norms to everyone. It continued to carry out the "one book per household a year" campaign, distributing more than 36,000 legal books, becoming the "treasure in the palm of the hand" of the masses. All 40 villages in the street have been built into a rule of law street, and the 7 rule of law squares of "reverence, fraternity, shangfa, harmony, filial piety, loyalty, and good neighborliness" have become the landmarks of Tang Wang.
Four "golden keys" and five "big windows" have formed a strong joint force for serving the people
Nowadays, Tangwang Street has formed the fundamental principle of "solving the problem-oriented, solving the puzzle with the heart, helping to warm the heart, and cracking down on the law", and comprehensively applied it.
At the same time, in social governance, especially in the investigation and mediation of contradictions and disputes, and the work of petitioning and maintaining stability, a system of taking responsibility for the first question and standing at the end is implemented. Set up a "window for indiscriminate acceptance" in the northern district of the comprehensive management center, and the judicial office will lead each unit to send special personnel to set up a duty window, and "one window" will accept all kinds of dispute resolution, petitioning appeals, complaints and reports, legal consultation, legal aid, psychological counseling, litigation and non-litigation agency raised by the masses. The southern district of the comprehensive management center plays the role of a "petitioning supermarket", in addition to receiving visits from the masses on a daily basis, it accepts business consultations and questions involving various departments, and does not have to travel to and from other office premises. The convenience service center highlights the role of "preventing contradictions with service", and the 11 service windows set up accept visits from the masses and answer questions in a timely manner. All management districts have built a work mechanism for party building to lead the "big bowl of tea," brought into play the role of the general branch in taking the lead in grasping the general work of each village branch, and in line with the principle of "no small matter in the interests of the masses," they have received, summarized, analyzed, and judged all the problems reflected by the masses' visits, effectively brought into play the role of the "bridgehead" of social governance, brought into full play the role of the management district in "doing small things and reporting big things" to the limit, and acted as "collectors and microphones" for the voices of the masses, and become the "clairvoyant and tailwind ear" of social governance work. The village-level primary prevention and reception and resolution mechanism has formed a sensitive "nerve ending", taking the change of the village "two committees" as an opportunity to effectively enhance the work style and service awareness of each village, and taking "small things do not leave the village" as the goal, basing itself on basic work such as initial letter and initial visit, contradiction investigation, etc.
It is worth mentioning that Tangwang Street took the lead in realizing the unity of six departments, set up the "Office for Maintaining Social Stability", and took the six units of comprehensive management, petitioning, justice, public security, courtrooms, and armed forces as member units of stability maintenance work, implemented various work functions and division of labor, and realized the "six-in-one" social governance, and this experience was comprehensively promoted in Licheng District. With the gradual acceleration of the development of Tang Wang and the deepening of the concept of social governance, combined with reality, the street on the one hand developed the original "six in one" into "N in one" on this basis, and fully implemented the "one post, two responsibilities". Vigorously promote the grid of social governance, strictly select grid members, make them all-rounders in village-level work, and ensure that "nerve endings are sensitive and capillaries are unblocked".
After a series of "combination fist" strong attacks, Tangwang Street has made every effort to build a city social governance work system with the characteristics of Licheng, the characteristics of the grassroots and the characteristics of Tangwang. New breakthroughs have been sought in the "five modernizations" of organization systematization, action integration, flat power, intelligent technology, and rule of law in thinking.
In the next work, Tangwang Street will install a "ballast stone" for "Tangwang Acceleration" through the construction of the "Tangwang Big Bowl Of Tea" social governance system, and continuously improve the sense of security, sense of gain and happiness of the broad masses of the people.
Original title: Tangwang Street "Tangwang Bowl Of Tea" is equipped with ballast stones for high-quality development
Duty Director: Li Huan
【Source: Shun.com-Jinan Daily】
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