In order to thoroughly implement the spirit of the 2021 annual work conference of the provincial rural credit cooperatives and implement the "three services" work requirements of Secretary Wang Ya and chairman of the board, Gaoping Rural Commercial Bank continued to carry out the "executives into the outlets" activity, served customers at zero distance, found service shortcomings, and continued to improve the service quality and efficiency level of business outlets.
Executives enter the outlets to serve zero distance
Patiently guide customers to use mobile banking
Recently, Guo Xiaoqing, vice president of Gaoping Rural Commercial Bank, became a "lobby manager" at the Chengguan branch to send "president" service to customers who came to handle business. During the period, he warmly received every customer, answered questions for customers, and politely bid farewell to customers, helped customers pay heating fees in Jinxiang life, carefully guided customers to fill in documents, learned more about and listened to customers' suggestions and opinions on our bank, and patiently answered questions for customers.
Provide counter service to customers
Branch president transformed into "teller service customer"
In order to conscientiously implement the spirit of the 2021 work conference of the provincial federation, improve the service level of the outlets under its jurisdiction, and implement the work ideas of starting from outside the hall, implementing from the details, and starting from the person in charge. My branch office actively carried out the "President's Service Day" activity, and returned to the counter after ten years to handle business, which gave me a deeper understanding of counter work.
Through the weekly counter work, I deeply realized the difficulty of the counter personnel, the cabinet personnel need to handle every business seriously, accurately and quickly, and at the same time need to do a good job in counter marketing and spiritual civilization service. Usually use leisure time to strengthen the learning of counter business knowledge and the practice of operation skills such as counting money, Chinese character entry, and digital entry. Through the counter experience, I have a deeper understanding of the integrated teller position. Through the initiative of "President's Service Day", customers can see that our bank is constantly improving its services.
Midong Branch Office - Xu Zeng
When executives enter the network and the president's service day, what changes is the role and reflects the original intention. Since the beginning of this year, through the "immersive" service of the president of "station lobby" and "being a teller", Gaoping Rural Commercial Bank has gained not only business knowledge, but also the intimate and thoughtfulness of what customers think and are anxious about. The transformation of roles allows managers to experience services from the perspective of customers, and further narrows the distance between Gaoping Rural Commercial Bank and customers.
For more information, please pay attention to today's headline number [Sanjin Financial]