Wen Wen is a party member with 14 years of party experience, as the senior cabin manager of the Shenzhen cabin crew of Hainan Airlines, and as a bureau inspector, Comrade Wen Wen has never forgotten her original intention, loves her job, conscientiously executes every flight, constantly tempers her professional quality and work ability, truly serves in the flight, correctly handles and shares the experience of teaching various abnormal incidents. This year marks the 16th year of her flying career, having flown the full range of Boeing 737s, Boeing 767s, Boeing 787s, Airbus A319s, Airbus A330s and other aircraft.
Wen Wen once successfully disposed of two passengers who fainted and lost consciousness on a Beijing-Dalian flight, and successfully saved the lives of passengers with the cooperation of the crew.
On November 22, 2016, Wen Wen led the crew to perform Shenzhen-Chengdu FLIGHT HU7751. A passenger with cardiovascular disease, after taking off due to breathing difficulties fainted, Wen Wen, who has many years of flying experience, knows that time is life. After understanding the situation, she immediately started the emergency disposal procedure on the plane, arranged for the flight attendants to provide oxygen to the passengers at the first time, arranged for the regional purser to broadcast to find a doctor, and adjusted the seats of the passengers. After communicating with the passengers' families and understanding the actual situation of the passengers, Wen Wen immediately reported to the captain and decided to contact the tower direct flight destination to obtain the passenger's medical treatment time. With the overall efforts and cooperation of all the crew, the passengers arrived at the destination safely.
As Wen Wen said, no matter how difficult the environment is, all HNA employees have never forgotten their mission as aviation people, adhering to the service spirit of "Shop Small Two", sticking to their posts, serving sincerely, actively contributing, will continue to do their own work, implement the "three awes" in the implementation of each specific flight, and become the guardians and responsible for life, rules and responsibilities. (Photo: Lin Yufeng, Ou Yu, Hainan Airlines)
Figure 1: Wen Wen inspects aircraft emergency equipment (not taken during the epidemic)
Figure 2: Wen Wen confirming flight manual (not taken during the epidemic)