From October 18 to October 22, in the stage of applying for on-site verification of data for the points entry of Zhongcun Street in Panyu District, Guangzhou, Laisui personnel who have passed the pre-examination and obtained the qualification of on-site verification materials need to go to the Zhongcun Street Government Affairs Service Center for acceptance within this time period. In this regard, the Zhongcun Street Government Service Center planned early, deployed early, and took multiple measures to do a good job in four aspects, striving to ensure that the masses handled things smoothly, conveniently and efficiently, and effectively coped with the peak period of the Zhongcun Street integral household business.
Strengthen business training for relevant staff such as the front desk guide office and the points business window personnel, learn more about the difference between this year's policy and the policy of previous years, so that they are familiar with business knowledge, proficient in business handling processes and system operations, and achieve "one-time notification" of the application materials, handling basis, and completion time limits required for the handling of matters, so as to do a good job of explaining and guiding the whole process for the masses to handle business.
In order to cope with the peak of points into households, the Zhongcun Street Government Affairs Service Center has added two special windows for points business services, which are provided by the window staff who have undergone points business training to provide consultation and acceptance services, and carry out preliminary examination of materials for the masses handling business, such as timely return of materials that do not meet the requirements, patiently guide the personnel to come to Sui, and the intimate service has been unanimously praised by the masses. Second, by extending working hours, we will ensure that the masses who come to work do not run in vain or empty- and implement the government service work in a down-to-earth manner.
In the case of extremely tight manpower and small waiting grounds, the Zhongcun Street Government Affairs Service Center uses the rotation system to send additional staff to the epidemic prevention and control team to do a good job of showing health codes, wearing masks, measuring body temperature, maintaining distance and other epidemic prevention and control work for the people handling business on the spot. At the same time, it is necessary to strengthen the guidance of the masses, arrange the masses to go to the window in an orderly manner, leave as soon as possible after completion, reduce the time spent in the government affairs hall, and prevent crowds from gathering.
Through the electronic display screen in the hall of the government affairs center, the guide is published, and the consultation and guidance desk is set up to inform the applicant of the application time, application process, review period, acceptance window, etc., so as to facilitate the masses to handle the point system business. At the same time, through the on-site guidance desk and the points window, the "Guangzhou Laisui Personnel Points System Service Management Application Guide" was distributed, so that the masses could learn more about the point system service management indicator system and corresponding scores, create a good atmosphere, and improve the awareness rate of the point system.
Text/Guangzhou Daily, Xinhua City Reporter: Xiao Guilai Correspondents Jiang Leilei and Jian Yehong
Photo/ Guangzhou Daily Xinhuacheng reporter: Li Bo, Xiao Guilai Correspondents Jiang Leilei and Jian Yehong
Guangzhou Daily Xinhuacheng Editor: Wu Duo