Since the launch of the party history study and education, the Municipal Affairs Service Bureau has thoroughly implemented the major decisions and deployments of the Party Central Committee, the State Council and the Party Committee and the Autonomous Region Party Committee, the government, as well as the municipal party committee and government on deepening the reform of "decentralization and management of services" and optimizing the business environment, further optimized government services, comprehensively implemented "one network office, palm office, one time office, and help you to do", and polished the "golden signboard" of government services.
Walking into the Yakeshi Municipal Affairs Service Center, citizens handle business at each window in an orderly manner according to their own needs. At the window of "Mengsu Office , Fourth Office", the staff is patiently explaining the business handling process to Wang Haitang, a 39-year-old citizen.
Wang Haitang said: "The staff patiently and meticulously introduced the information I needed to provide, the information can be submitted at the window at one time, I didn't know that the business license could be so fast!" ”
However, in the scope of "Mengxing Office , One-time Handling", applying for a business license is only one of them. Hulunbuir City took the lead in establishing a joint handling system for "one thing at a time" in the autonomous region. At present, 203 "one thing" matters have been handled simultaneously online and offline, and can be handled online and accepted in different places. Promote the handling of high-frequency joint matters such as "one thing in the whole life cycle of individuals" and "one thing in the whole life cycle of enterprises", and provide themed package services for the majority of enterprises and the masses. Up to now, the city has set up 57 "Mengsu Office , One-time Office" windows, equipped with 67 full-time staff, and handled 6576 matters.
Ren Yanting, director of the Business Management Office of the Yakeshi Municipal Affairs Service Bureau, told reporters that the comprehensive acceptance window of "Mengsu Office , One-time Office" provides package-type and themed integrated services for enterprises and the masses. Around the 103 "Mengsuo · one-time" packages announced by the autonomous region and the 100 "one-thing-at-a-time" packages announced by Hulunbuir City, the process was sorted out, integrated, and process reengineering was carried out. Reduce application materials, shorten the waiting time of the masses, realize the service model of "comprehensive reception at the front desk, classified approval at the back office, and unified delivery at the comprehensive window", change "multi-head management" to "intensive office", change "multiple runs" to "one-time operation", and truly make the masses more worry-free and convenient.
In order to achieve the work goal of "only entering one door and running only one leg" for government services, all flag cities have taken "Mengsuo Office and Four Offices" as the starting point to optimize the government service process. The Zalantun Municipal Affairs Service Bureau implemented the practical activity of "I do practical things for the masses" into specific actions, coordinated 21 departments such as the Market Supervision Bureau, the Public Security Bureau, the Taxation Bureau and the Nationalities Commission, and made every effort to promote the implementation of the "Mengsu Office , One-time Office" work, turning enterprises and the masses into "one thing" that need to be handled in multiple departments or multiple related "packages", and implementing "one notification, one set of forms, one acceptance, one joint office, one completion, one window issuance" closed-loop processing. Promote the centralized handling of government service matters by departments to the government, and continue to optimize the business environment.
In addition, in the "Mengsu Office , One Network Office", the government service office halls at all levels in the city have used the "integrated one-window acceptance" system software, and have completed the docking with 14 business systems of 8 departments in the autonomous region. The online handling rate of matters reached 96.7%, and the online handling rate of the whole process reached 67%. It has sorted out and published 1682 shared data catalogs, and gathered 910,000 signature electronic certificates, which has effectively promoted the application of municipal service data sharing.
Wang Yue, a citizen of Zalantun City, said: "In the past, it was necessary to run many departments to handle business, but now through the 'Mengsu Office • One Network Office' to achieve one-window processing, backstage parallel approval, submit a set of tables, and handle all related businesses at one time, which not only saves time, but also makes it much easier for the people to do things." ”
Government approval requires not only speed, but also temperature. The Municipal Affairs Service Bureau focuses on the blockages, difficulties and pain points of the masses, and actively transforms the service mode. There are 23 windows at the two levels of the municipal flag, equipped with 317 full-time and part-time personnel, and the implementation of "point-to-point" and "point-to-point" agency assistant services. Up to now, Hulunbuir City has handled 300 "help you" matters. In order to promote the construction of key projects, we will comprehensively establish an efficient operation mechanism and system for approval services, and provide all-weather, all-field, and full-process government services for project construction. And promote the development of "Mengsuban" convenient mobile applications, actively promote the handheld office of government services, and develop 233 special convenience applications of the "Mengsuoban" APP.
In the next step, the Municipal Affairs Service Bureau will conscientiously study and implement the spirit of the Sixth Plenary Session of the Nineteenth Central Committee of the Communist Party of China, effectively improve the political position, summarize the experience and achievements of the reform and development of Hulunbuir Municipal Affairs Service, study and implement the spirit of the plenary session throughout the entire process of government service work, transform the results of party history study and education into specific actions and practical results to promote the high-quality development of government services, let the people feel more happiness and sense of gain in the reform of "decentralization and management of services", and practice the spirit of the plenary session with practical actions that benefit enterprises and facilitate the people. (Reporter Dong Bo)