Transparent and spacious open space, supplemented by orderly regional planning; from the clear simplicity of the service desk to the clean and neat workshop, the salt industrial style makes the ultimate use of space, which is undoubtedly revealed in the overall design of Tesla Kangqiao Service Center. All kinds of sheet metal spray tools are neatly arranged to show professionalism, and build a car after-sales service system supported by modern technology. As the first Tesla directly operated sheet metal spray center in Pudong, Tesla also tries its best to give greater value and more comprehensive service attributes to the Kangqiao Service Center.
Tesla Kangqiao Service Center has improved the location value of Pudong New Area, so that a large number of Tesla car owners in and around Pudong New Area can get closer and more convenient services. Tesla Kangqiao Service Center has both service functions and directly operated sheet metal spray center in one, Tesla owners and friends can get a full range of after-sales service including mobile diagnosis, on-site maintenance, sheet metal spray maintenance and so on. In terms of sheet metal spray service, Kangqiao Service Center has always built a workshop with high standards, equipped with a full-system and independent special maintenance workshop including machine repair sheet metal workshop, aluminum body grinding room, high-end painting room, and medium painting room, so that every detail of the service highlights professionalism and technology.
Miss Chen, the owner of the car who saw the spray painting, sanding and other processes at zero distance for the first time, said: "Before going to the car repair workshop, the environment was chaotic, and I did not dare to move. But I didn't expect Tesla's maintenance workshop to be 'clear and clean'. Miss Chen summed up with emotion: "The improvement of intelligence has indeed brought earth-shaking changes to the traditional industry. Open Tesla, not all problems have to be dealt with offline. Through intelligent back-office and remote diagnostic technology, Tesla provided online answers, scheduled repairs and mobile services, which not only obtained 'no sense' service, but also greatly saved my time. ”
Tesla's after-sales service system can be divided into four modules: physical service center, self-operated/authorized sheet metal spray center, virtual service center, and 400 customer service. On top of the perfect infrastructure, Tesla's after-sales service can provide users with remote diagnosis, offline maintenance, mobile services and other options, with 400 customer service as the link to cover a variety of service scenarios, bringing users better solutions.
After remote consultation and registration by the virtual technician, Tesla owners can go to the Tesla service center to carry out offline repairs on their cars on demand. Thanks to the connection of the virtual service center, the Tesla center will prepare maintenance work orders, work items, maintenance accessories and manpower in advance, greatly shortening the vehicle inspection and repair time.
If it is inconvenient for the owner to go to the store, Tesla can also provide mobile services (Mobile Service), and the technicians at the nearby Tesla center will quickly arrive at the designated location with professional tools to solve the problem for the owner. When the owner encounters a problem, you can also contact the staff through 400 customer service or enterprise WeChat, and the technician of the virtual service center will remotely diagnose the vehicle, answer questions for the owner in real time, or repair some problems through OTA, saving the time and cost of the owner running.
Tesla staff said that the Kangqiao Service Center will mainly focus on the responsibilities of the sheet metal spray center in the early stage of opening, improve the efficiency of the car, pay attention to the quality of maintenance; in the later stage, the Kangqiao Service Center will give full play to the location advantage, further expand the service radius to the outer ring, Hulu, Shenjiahu Yingbin Expressway and other areas, and together with the Hongqiao Service Center and Xiangyang Service Center located in Minhang District, build a steady "three-legged" Shanghai after-sales service, bringing thoughtful and professional all-round after-sales service to Shanghai Tesla owners.
Author: Zhu Yue
Editor: Tang Weijie
Editor-in-Charge: Rong Bing
*Wenhui exclusive manuscript, please indicate the source when reprinting.