1818 GoldenEye video
On November 3, Ms. Liu from Hangzhou bought some cakes, and when she later ate one of the jujube cakes, she found something strange embedded in it.
1
A stack of plastic slices is eaten in the date cake
The attitude of the store is light and breezy?
Ms. Liu brought this half-eaten date cake, next to which there was a translucent foreign object, which looked like a plastic piece, and inside the cake, there was a similar plastic piece embedded.
Ms. Liu said that she bought the cake at the Wang Baolai Canal Street Store in Hangzhou on the 3rd, and at that time she also bought some other pastries and paid a total of 70 yuan.
"On Friday morning, the rest of the cake was what we were eating for breakfast, and then when I bit it down, there was some foreign body sensation in my mouth, so I pulled this thing out and found that it was a stack of plastic pieces like this." ”
Ms. Liu went to this Wang Baolai store, hoping that the other party would give an explanation.
"The clerks in their shop, including the person in charge, did not feel that it was a very surprising thing when they saw that there were plastic pieces in this cake, but instead said to me lightly, that is good, then I will refund you for this box of cakes, or I will change a box for you." But I think the appearance of plastic in food is still relatively (unacceptable) for us consumers, right, I think I can't accept it. ”
2
"Wang Baolai" person in charge: We do not produce plastic sheets in our back kitchen
Ms. Liu offered to compensate 1,000 yuan
"You can look at the back kitchen, we make this thing without producing any plastic sheets, maybe we have a shopping bag with food on the side, and there are small ears on both sides, and it may fall there." ”
The person in charge said that the date cake bought by Ms. Liu was worth 15 yuan2, and the store was willing to compensate 10 times the price of the goods, 160 yuan. Ms. Liu offered to pay 1,000 yuan in compensation.
"I have seen the Food Safety Law, that is, there is a problem with food safety, and after taking evidence, it is determined that there is a compensation of 3 times to 10 times, and then the amount of less than 1000 is calculated by 1000. ”
"There is a very simple saying in the food safety law, the production does not produce additional compensation, there is no additional compensation, because it refers to the additional compensation in the catering, we are the products that are baked and sold, there is 3 times the compensation 3 times, I am in accordance with the 10 times compensation, because we do business to understand the consumer rights and interests law, not to say that the customer said how much to give, then we still do not do business (: If I really produce additional damage, this 1000 is enough, I want to ask you, You listen to me, then if it does cause additional harm, you have to show evidence, we can bear it, not to say that we don't bear it, right. ”
According to Article 148 of the newly revised Food Safety Law, consumers who suffer damage due to food that does not meet food safety standards may claim compensation from business operators or compensation for losses from producers. For the production of food that does not meet food safety standards, or the operation of food that is known to be food that does not meet food safety standards, consumers may also request compensation from the producer or operator to pay ten times the price or three times the loss, and if the amount of additional compensation is less than 1,000 yuan, it is 1,000 yuan.
Later, after consultation, the store proposed to compensate 300 yuan, and Ms. Liu accepted.