The Ten Club Group was complained that it did not ship after placing an order and cancelled the order by itself! The company was fined 300,000 yuan

On January 10, Nandu reporter learned from the official website of the Beijing Municipal Market Supervision and Administration Bureau that Beijing Shihui Technology Co., Ltd., a company affiliated to the group buying platform ShihuiTuan, was fined 300,000 yuan by the Beijing Chaoyang District Market Supervision and Administration Bureau for violating the Anti-Unfair Competition Law, failing to deliver goods to consumers for reasons such as the quality of goods, the wrong number of goods on the shelves of merchants, the wrong number of goods set by merchants, and the loss in packaging and transportation, nor did it reissue and cancel orders. On the same day, nandu reporters tried to call the manual customer service of the Shihui group for consultation, but no one answered the phone.

According to the official website of the Beijing Municipal Market Supervision and Administration Bureau, Beijing Shihui Technology Co., Ltd. is mainly responsible for the business activities of the mobile App network platform "Shihui Tuan", engaged in the sales of vegetables, fruits, food, daily necessities, electronic products, communication equipment and other commodities, and publishes product pictures, texts, remaining quantities sold, prices and other promotional content on the platform.

From April to July 2021, 11 consumers complained to the 12345 hotline, reflecting the purchase of goods on their platform, respectively, on April 20, 2 barrels of blended oil, 79.8 yuan; April 20, 5 barrels of soybean oil, 229.5 yuan; May 5, 2 boxes of Moutai wine, 39,988 yuan; June 26, 2 Apple mobile phones, 10, 55,260 yuan; July 6, 1 green pepper and 1 piece of forefoot meat. 10.69 yuan; 1 piece of avocado and milk on July 11, 12.58 yuan each; 3 pieces of Sprite and pearl rice on July 9, 187.97 yuan; 1 piece of Yuxiang rice on July 3, 55 yuan; 4 Apple mobile phones on June 29, 22104 yuan; 1 Apple mobile phone on June 26, 5495 yuan. All orders and payments were successfully placed by consumers, involving a total amount of about 134,000 yuan. However, the parties concerned did not ship to the consumer due to problems in the quality of the goods, the wrong number of goods on the shelves of the merchant, the wrong number of the merchant's inventory quantity, and the loss in packaging and transportation, nor did they reissue and cancel the order.

Therefore, the Beijing Chaoyang District Market Supervision and Administration Bureau ordered Beijing Shihui Technology Co., Ltd. to correct the above illegal acts in accordance with the first paragraph of Article 20 of the Anti-Unfair Competition Law, and decided to fine it 300,000 yuan.

On the 10th, nandu reporters tried to consult the manual customer service of the ten hui group on this punishment, but no one answered the phone.

According to the National Enterprise Credit Information Publicity System, the legal representative of Beijing Shihui Technology Co., Ltd. is Wang Wenjing, with a registered capital of 10 million yuan, and its business scope includes technology promotion services, computer system services, basic software services, and application software services (excluding medical software).

According to the official website of Shihui Tuan, it was established in 2018 as a community e-commerce service platform, providing users with high-quality goods and services covering many categories such as fresh fruits, rice and flour grains and oils, and daily necessities through the way of "pre-sale + self-pickup". So far, shihui group business has completed the layout of 7 major regions, 25 provinces (autonomous regions and municipalities directly under the central government) and more than 2,000 cities and counties in central China, south China, east China, north China, northwest China, southwest China and northeast China, covering 830,000 communities and 50.83 million household users nationwide.

Written by: Nandu reporter Yang Tianzhi