Qilu Network Lightning News February 8 news During the New Year, it is a good choice for everyone to choose to travel by car. Ms. Wang, who lives in Jinan, said that in October 2019, her family bought a Buick Yinglang car from the Shandong Runtong Buick 4S store, but on the day of Chinese New Year's Eve a year later, the engine leaked oil again.
Buick Yinglang engines have experienced oil spills for two consecutive years
Ms. Wang's family told reporters that the reason why they chose buick Yinglang car at the beginning was that the most important thing was the car engine of this brand. But as they used it, they found that the car engine was leaking oil.
Ms. Wang said: "When the car was in use for one year and three or four months, there was the first engine oil leakage, and the mileage at that time was 12,716 kilometers. ”
At that time, Ms. Wang contacted the 4S shop and carried out repairs on the sixth day of the first month of the first month of 2021. The reason for the 4S shop staff to identify the oil leakage is because of the high-pressure oil return pipe and the sealing ring due to the poor quality of the factory.
Ms. Wang told reporters that they listened to the solution of the 4S shop, and after replacing the vehicle seal, they drove the vehicle home. However, on the day of Chinese New Year's Eve this year, the same problem re-emerged. "And this time the oil spill was particularly serious, and the oil was sprayed on the front bumper of the car." On the fourth day of the beginning of this year, it was dragged to the 4S store, and the 4S store still judged that the sealing ring of the high-pressure return pipe was broken again. Ms. Wang said.
Chinese New Year's Eve for two consecutive years, Buick Yinglang had an engine oil leak, which Ms. Wang's family did not understand, and felt that it affected normal travel. In order to find a solution to the oil leakage of Buick Yinglang engine, Ms. Wang's family came to Shandong Runtong Buick 4S store.
Owner: The vehicle has quality problems and requires return
Shandong Runtong Buick 4S store staff said: "The situation of oil leakage in the vehicle may be caused by torque attenuation, and there are many reasons for torque attenuation, such as deformation caused by temperature and loosening caused by engine vibration. ”
According to the photos provided by Ms. Wang, the reporter also contacted the auto experts.
Zhao Lin, an automotive expert, told reporters: "Changes in the weather may lead to intermittent changes and leakage; there may also be unsmooth pressure, which may cause blockages, and excessive pressure, resulting in leakage here." ”
Ms. Wang believes that when she first bought a new car, when the engine first leaked oil, it did not produce "three packs". And there are two times the same problem in two years, Ms. Wang believes that the engine quality of the car is unqualified, and she does not dare to drive it later, and asks the 4S shop to return the car.
4S Shop: Protect the interests of car owners to the greatest extent
In this regard, Shandong Runtong Buick 4S store staff said that at present, the vehicle has exceeded the scope of "three guarantees", according to the Buick brand car three-pack voucher clause, the replacement of the turbine return pipe sealing ring, is not within the scope of the main parts of the engine, so it can not meet the requirements put forward by Ms. Wang.
After a long period of communication between the two sides, the staff of the 4S store finally said that the interests of consumers can be protected to the greatest extent.
The staff of Shandong Runtong Buick 4S store said: "8 years and 160,000 kilometers, I have guaranteed you." That is to say, from now on, if there is an engine oil leakage in 8 years, we will deal with it. ”
For this matter, the reporter will continue to pay attention.