In September 2020, Mr. Luo of Changsha, Hunan Province, bought an off-road vehicle for nearly 900,000 yuan, and since January this year, the engine of the vehicle has turned on the fault lights 5 times and sent it to the 4S shop for maintenance in less than two months, which still has not completely solved the problem, which makes Mr. Luo feel angry.
Only ran more than 20,000 kilometers of cars,
Why repeated failures and repeated repairs?
After receiving the news, the reporter launched an investigation
-01-
Spend nearly 900,000 to buy an off-road vehicle
There have been five sudden failures since January this year
Maintenance, engine failure double lights on
The body was shaking badly
Repairs have not been identified for many times
What makes Mr. Luo so skeptical is the black off-road vehicle he bought at the end of September 2020 for nearly 900,000 yuan.
After the first problem arose, Mr. Luo followed the instructions of the 4S shop and towed the vehicle to the designated repair point for repair. However, after taking back the repaired vehicle and running less than 500 kilometers, a similar problem recurred.
After the return to the factory maintenance of the 4S shop, the problem of Mr. Luo's vehicle was not only not completely solved, but the frequency of fault lights turning on was getting higher and higher.
In the past month, Mr. Luo has had to go back and forth to the 4S store several times a week because of the vehicle failure, but so far the 4S store has not given the specific cause of the engine failure.
In order to further solve this matter, at noon on the 25th, the reporter accompanied Mr. Luo to the 4S store of Lugu Automobile World in Changsha High-tech Zone.
-02-
4S shop after-sales: It is not clear the cause of the failure
Have applied for manufacturer technical support
Consumer: The same issue 5 repairs
It has met the refund criteria of the Three Guarantees Law
4S Shop: The car can be returned or exchanged after compensation for related expenses
The two sides are in the process of consultation
The problem recurred, but the 4S store was slow to give the cause of the failure and the solution to the problem completely, which made Mr. Luo feel physically and mentally exhausted.
According to the new version of the "three guarantees" regulations for automobiles implemented from January 1, 2022, if the cumulative repair of the same quality problem exceeds 4 times or the cumulative repair time of the whole vehicle exceeds 30 days, the consumer can request the seller to return and replace the vehicle.
The 4S store admitted that Mr. Luo's vehicle engine failure lights lit up, vehicle shaking problems, since January this year to the store maintenance, 4S store has indeed not found out the cause of the failure.
The 4S store said that it is currently waiting for the manufacturer to further test and analyze the data. At the scene, Mr. Luo put forward his appeal.
According to Article 24 of the Provisions on the Responsibility for Repair, Replacement and Return of Household Automobile Products, if the repair is made more than 4 times due to the same quality problems during the validity period of the three guarantees, the consumer can choose to replace the car or return the car with the car purchase invoice and the three guarantee voucher.
The 4S shop said that it can return the car, but it is necessary to deduct a part of the cost according to the depreciation announcement.
In this regard, the lawyer said that within the three-guarantee period, consumers need to pay compensation fees to the seller for returning and replacing the car. At the same time, according to the latest regulations, consumers can also require car sales merchants to compensate for car registration fees and related service fees.
At present, Mr. Luo and the 4S store are still in further negotiations.
Source: Mango City