Seeing that the annual 315 party is coming, when the major car companies are sitting in a difficult time, the audience's favorite "buy and leave" link has also arrived as scheduled.
In fact, the selection of 315 materials every year is quite fanatic, for example, Tesla, which had the highest demand last year, did not appear on the stage, but Ford and Infiniti, which were not popular enough, were well picked up, so it seems unscientific to judge who will be on the list according to the "voice".
But in Qingge's view, the feelings of consumers must be an important part of the market that cannot be ignored, so today we still choose several players who have performed very "prominently" in the auto complaint rankings in recent months, regardless of whether they will appear at the party, hang up first.
Judging from the top 10 of the complaint list from January 1, 2021 to December 31, 2021, the Japanese and German models that have always had a good reputation are listed, respectively, and only 2 models of Chinese brand cars are on the list, while the American, Korean and French models are not on the list.
Then the next step is the "Hunting Moment".
FAW-Volkswagen, what are you doing?
As one of the earliest joint venture brands to enter the domestic development, Volkswagen has created great success in China and has been known as an industry benchmark and vane for a long time, but as the market share continues to expand and the number of ownership continues to rise, the hidden problems of its models have also begun to appear.
As early as 2013, the Volkswagen DSG gearbox became the hottest topic of discussion at the 315 party, until today, this problem still seems "unsolvable", dragging on for so long, many consumers have accepted this design defect, learn to get along with the DSG, is helpless, can also be seen as accommodation to the public.
However, what I did not expect was that nearly ten years later, volkswagen brought consumers new hard wounds that needed to be digested by themselves.
Back to the complaint list, FAW-Volkswagen Tanyue won the "championship" with 1875 complaints, the main complaints were the increase in fuel consumption caused by the blockage of the particle trap, the abnormal sound of the gearbox, the abnormal noise in the car when driving, and the low brightness of the headlights. Among them, the particle trap has simply become a nightmare for the owners of Tanyue, and can only rely on regular high-speed pulling speed to dredge the particle trap. However, this method can only be temporarily alleviated by treating the symptoms and not the root cause, so it is necessary to increase the speed of the car first, and then slow down...
To say that FAW-Volkswagen side, it is not without a solution, first of all, it is recommended that everyone use No. 98 gasoline, highlighting the status of the product's noble and advanced, or idling in situ for 3,000 turns and lasting for half an hour, spending the owner's money, burning the user's oil, and solving the public's problems, which is called outrageous open the door to the outrageous.
Seeing that things cannot be suppressed, in October 2021, FAW-Volkswagen announced that it will upgrade the engine control software, optimize the OPF control strategy, and replace the heat insulation accessories for the China VI B Tanyue 330TSI and Tanyue X 330TSI models produced from April 3, 2020 to September 26, 2021, thus solving the problem of particle trap blockage for many car owners.
Unexpectedly, after the upgrade, not only was the particle trap blocked again, but even higher than the fuel consumption before the upgrade, and some vehicles also had a decrease in power and a setback in gear shifting. This time FAW-Volkswagen began to show a "rotten" posture, no longer give solutions, continue to use delaying tactics, and at the same time in the terminal dealership in order to sell the car, even lied that the problem has been solved, the new car no longer has a blockage failure, causing new owners to return to the 4S store after thousands of kilometers to pull banners.
This kind of behavior, not hanging on the 315, is not a bit unreasonable?
In fact, not only FAW-Volkswagen, FAW Audi's performance in recent times is also unsatisfactory, mainly concentrated in new energy products. As we all know, the Audi e-tron is the flagship product of Audi's first domestic pure electric models, representing the highest level of Audi and also equipped with the latest technology. However, such a tall product will actually make the chicken dog restless because of a small air conditioning problem.
On the complaint website, a car owner said: "In December 2021, my car repeatedly appeared that the air conditioner did not work, and it did not return to normal after repeated repairs by the 4S shop, and the vehicle is still being repaired in the maintenance workshop of the 4S shop." As of February 11, 2022, the vehicle has been placed on the 4S for more than 30 days for repair, and the cause has not yet been identified. 4S said the reason was that the model was pure electric and the maintenance personnel were inexperienced. ”
Lack of experience, then hurry up and learn. But what was surprising was that not long after, the owner again posted: "The 4S store has clearly admitted that they do not have the ability to repair this car, and now it is remotely supported by the manufacturer." However, remote is very inconvenient, so the process is extremely slow. Moreover, due to the lack of after-sales maintenance system and capabilities of Audi new energy vehicles, manufacturers may not be able to repair. ”
Let's talk about another one, the domestic version of audi Q2L e-tron, on the complaint website has also been pushed to the cusp of charging and battery life, the most representative complaint should be: "FAW-Volkswagen Audi Q2L e-tron battery can not be fully charged, the official endurance of 270 kilometers, full charge can only show 229 kilometers." The warm air can only run 70 kilometers. Going to the 4s shop to check is normal. ”
An official guide price of more than 240,000 pure electric models, driving warm air endurance of only 70 kilometers, 4S shop also said that everything is normal.
Qingge also does not know how to describe these confusing behaviors, fortunately, according to statistics, the sales of Audi e-tron in 2021 are only more than 1400 vehicles, while the sales of Audi Q2L e-tron are more than 3800 vehicles, and can only silently hurt these thousands of car owners.
Japanese brand collective "flutter street"?
Or back to the complaint list, in addition to FAW-Volkswagen, there are also 5 Japanese brands with names on the list, namely Dongfeng Nissan Xuanyi and X-Jun, Dongfeng Honda Civic and CR-V, and FAW Toyota Corolla. Specifically, it is mainly concentrated in xuanyi transmission abnormal sound, sudden setback, Civic tire skin cracking, center console abnormal sound, CR-V tire bias grinding, Corolla transmission abnormal sound, sudden setback, Qijun transmission can not accelerate, sudden setback, spool box failure, casually screwed out one can be on the TV.
However, in this case, Qingge still wants to hang an old acquaintance - Nissan.
According to the data of the Association of Passenger Transporters, in the 2021 China car sales ranking, Dongfeng Nissan Xuanyi won the championship with more than 510,000 vehicles, and the CVT common disease that came with it was further enlarged, not only Xuanyi, Qijun, Qiaoke, Loulan and other models have appeared, it seems to have become a common disease of Dongfeng Nissan car series, affecting the entire brand level.
Like the three-cylinder engine, in fact, the CVT gearbox is also a very obvious orientation and has hard wounds. It has no gear structure, mainly composed of steel belt and taper wheel, cone wheel by tightening or opening to squeeze the steel belt, to achieve the active wheel, driven wheel working diameter changes, to achieve the purpose of speed ratio change.
Its advantages are smooth, economical and low manufacturing costs, and the disadvantage is that it cannot withstand large torques, and the power loss of rapid acceleration is easy to slip. In the past, in the era of naturally aspirated engines, there is indeed nothing wrong with this transmission system with small displacement self-priming, but now with the rise of small displacement turbocharged engines, this old-fashioned CVT gearbox is very out of place, light slippage, poor experience; heavy is no power situation, causing great hidden dangers to driving safety.
Of course, Qingge has also heard another kind of "dark" unofficial interpretation, it is said that after Ghosn came to power, cost control was more stringent, and Nissan was forced to replace a cheap steel belt structure with lower durability under cost pressure. Although the push plate strength of the steel belt is guaranteed, the width is smaller, and the result of structural and material changes is lower torque tolerance and poorer durability.
Think about it, after all, last year's 315 exposure of Infiniti QX60, is because of its CVT stepless transmission failure problem, Infiniti is a high-end brand with the same origin as Nissan technology, it is still so, Nissan may not be far from a large-scale outbreak of CVT quality problems.
Whether it is Volkswagen or Nissan, it belongs to our old friends who entered the domestic market earlier, and now they have encountered word-of-mouth Waterloo, and Qingge is not falling into the well, but feels very sorry.
For consumers, many of the 80s, 90s, including Qingge himself, are sitting on the public, Nissan grew up, the names of these two brands for them, the weight is extremely heavy, seeing him rise from the tall building and see him collapse, it is not inevitable to chill; and for manufacturers, a good reputation of the shaping is how many excellent, milestone products, how many auto people's painstaking efforts and how much time to accumulate to be able to create, for a temporary interest to overturn the years of accumulation of painstaking efforts, but also make people feel that it is not worth it.
Therefore, the 315 mirror is actually just an "external cause", whether it is on the 315 or not, do not forget the original intention, user-oriented, is the truth that every brand should practice.