This year, the consumption theme determined by the China Consumer Association is "Jointly Promoting Consumption Fairness", and one of the important meanings is to practice green and low-carbon consumption and achieve more sustainable consumption fairness. In recent years, the mainland has actively laid out and promoted new energy vehicles, many traditional car companies and new car-making forces have joined the competition of this track, and in the process of the substantial growth of new energy vehicle sales, there have also been many new consumption problems. At the end of last year, Mr. Wang, a citizen, purchased an Euler Good Cat new energy vehicle owned by Great Wall Motors, but in the process of use, he found that the vehicle always had various small problems, and through inspection, he unexpectedly found that the chip of this new car was actually reduced without his knowledge.
In October last year, Mr. Wang of Wuhan bought a Euler good cat GT Mulan version of the vehicle for his wife, Ms. Li, at the Wuhan Jianyin Hanhai Euler New Energy Wuchang store. Mr. Wang told reporters that this is the second car in the family.
Therefore, the couple unanimously decided to choose a new energy vehicle when choosing a car, and the one they value most is the car chip.
The couple found out all the models equipped with Qualcomm's 8-core chip, and then made an analog table, and chose the most cost-effective Euler good cat GT Mulan version. However, not long after the new car arrived, Mr. Wang found many problems.
Mr. Wang opened the debugging mode operation table of the car system according to the method on the Internet, and sure enough, it showed an Intel chip. According to Mr. Wang's hand, the leaflet distributed in the 4s store shows that the model configuration column is marked as Qualcomm's professional on-board processing chip. Mr. Wang said that the Qualcomm chip was explained in the model page of the official website of Euler Automobile, which has 8 CPU processing cores, 1 GPU image processor and 1 digital signal processor, but this aspect has been deleted on the official website.
Now the appeal is that Mr. Wang hopes to be able to either return the vehicles or replace them with chips.
Mr. Wang has negotiated with the 4s store many times, and the reply he has received has always been that he has submitted his opinions to the Great Wall Euler brand side, which requires Mr. Wang to wait patiently. In order to understand the situation, the reporter and Mr. Wang came to Wuhan Jianyin Hanhai Oula New Energy Wuchang store, the staff said that on November 22 last year, the Euler brand side released a response message in its APP, saying that the Euler good cat model currently on sale has indeed not been equipped with Qualcomm 8-core chips, and this configuration was originally to be installed on future models in the planning.
Wuhan Jianyin Hanhai Ora New Energy Wuchang Store Staff
"The latest solution is that the first owner of the car will have a lifetime warranty, the entire center of the three-electric system will be manufactured, and then there is a ten thousand yuan electric card equity compensation, 10,000 yuan electric card can still be directly discounted." The explanation of the brand side is because the architecture of our entire system will be equipped with chips, but this car has not been produced at that time, and it has already put this news out first, which is such an explanation. ”
According to the staff, due to the problem of the structure system of this model, it is impossible to replace the chip, and the brand side has not responded to the demand for returning the car so far.
Great Wall Euler avoids the heavy and light, only talks about compensation rights and interests and avoids false propaganda
The Euler Good Cat series is a pure electric model of Great Wall Motor, which was officially put on sale on November 24, 2020, and the cumulative sales of Euler Good Cat in 2021 were 31,900 units. According to the brand side, the well-sold Euler cat does not carry a Qualcomm 8-core chip, but another quad-core chip, what is the difference between the two? Can Mr. Wang return the car as he wishes?
In the face of the situation that the promotion and actual delivery of the Euler brand side are far apart, on November 22 last year, the Euler brand side proposed to compensate the good cat owners with a compensation value of 7200 yuan for the "Tiger Wings Rights And Interests Package", but most car owners are difficult to accept. On December 9 of the same year, on the basis of the original compensation plan, the "vehicle lifetime warranty" and 10,000 yuan of cash compensation were added. However, there are still some car owners who do not approve.
According to the current sales data, the sales volume of this model of Euler Good Cat exceeds 40,000 units, and Euler has to subsidize the amount of more than 400 million yuan. The reporter noticed on the black cat complaint platform that there were 424 complaints related to Euler Automobile, the vast majority of which were related to chips. According to the description of the car chip on the official website of Euler Good Cat, the chip mentioned matches the parameters of Qualcomm's 8155p vehicle 8-core chip, but the car bought by consumers is equipped with a quad-core chip of Intel, so what is the difference between the two chips? The reporter consulted relevant experts and said: The car chip is used for intelligent service processing platform, responsible for computing power and processing, power conversion and sensing, etc., and plays an important role in car navigation, reversing image, automatic driving and other aspects. Qualcomm's 8-core processor has about 10 times the computing power of the Intel 4-core chip. Processing navigation, Bluetooth docking and other functions have better performance, far more than intel 4-core processor chips, and the price is more than double that of the price.
Zhang Lei, lawyer of the 315 Consumer Lawyer Group of Hubei Provincial Consumer Commission
Article 45 of the Law on the Protection of The Rights and Interests of Consumers mentions that where consumers are harmed by the use of false advertisements or other false publicity methods to provide goods or services by business operators, they may claim compensation from business operators. Where advertising agents or publishers publish false advertisements, consumers may request that the competent administrative departments punish them. Great Wall Euler, whether in the product configuration list of Good Cat or on the official website of Euler, clearly states that its intelligent service processing platform is equipped with Qualcomm chips, according to the above legal terms, Euler's publicity of Good Cat chips has undoubtedly been "misunderstood and misleading to consumers".
Since the incident, Euler has not explained its "Qualcomm chip marketing", but more hopes to "block" the mouth of the owner with additional rights.
Due to the existence of such an act of fraud by the manufacturer, the most serious civil liability should be said to be one refund and three losses, and under the condition that the negotiation fails, the consumer can file a lawsuit with the court.
As an important brand under the Great Wall, one of the largest independent automobile groups in China, Euler shoulders the heavy responsibility of Great Wall Motors moving towards electrification and intelligence. When there is a problem, the solution seems to be sincere, but in fact, it avoids the heavy and light, which is really detrimental to its brand image.
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