Tech Planet April 4 news, recently, in response to the media report that a minor in Hebei recharged 80,000 yuan in the process of downloading the game on the Huawei platform, the application for refund was rejected, Huawei responded that because the real-name authentication used in the recharge account is an adult, the account recharge behavior has no direct evidence to prove that it is a minor operation, so it cannot be refunded.
Previously, according to the surging news, a Mr. Yang from Xingtai, Hebei Province, reported that his 9-year-old daughter used her mobile phone to recharge 83,000 yuan before and after a game called Lele Fishing on the Huawei platform. After discovering this matter, Mr. Yang immediately got in touch with Huawei's official recharge platform and provided refund materials several times to apply for a refund, but the application was always rejected.
The reason for refusing refunds is "the account real-name authentication identity is an adult, and it cannot be confirmed that it is a minor operation".
Mr. Yang said that in early 2022, his 9-year-old daughter needed to use a mobile phone for online classes, so he left the mobile phone for his children to use. During the Spring Festival holiday, after returning home from a foreign migrant, he found that in the process of using his mobile phone, he used his ID card for real-name authentication in the "Lele Fishing" game on the Huawei platform, and recharged 83,000 yuan before and after, a total of 487 transactions.
Mr. Yang said that his documents are placed in a fixed place at home, and the payment password on the mobile phone does not know how to be known by his daughter, "The child took my ID card and carried out real-name authentication on the Huawei payment platform, which led to many large sums of money recharge." ”
According to the consumption flow provided by Mr. Yang, in the past six months, the game has accumulated 487 recharges, and the recharge amount has reached more than 83,000 yuan, of which the single consumption amount is 618 yuan. This money is mostly used to buy in-game "gold coins" and "diamonds" and other items.
Partial recharge consumption records. Image source: Consumer
Mr. Yang said that he immediately called the official hotline of Lele Fishing Game after discovering this matter, and the customer service of the game platform replied to him that the game was downloaded through the Huawei application market, and the recharge fee was eventually transferred to the Huawei account, and huawei customer service should be contacted for a refund. Mr. Yang said that after calling Huawei's consumer hotline, he submitted refund materials in accordance with the customer service requirements of Huawei's recharge platform, but the refund application was always rejected.
In the subsequent negotiations with Huawei's customer service, both the self-service system and the official customer service rejected Mr. Yang's refund application on the grounds that "the account real-name authentication identity is an adult and cannot be confirmed to be operated by minors".
A reporter contacted the Huawei consumer hotline on this matter, and the relevant person in charge responded that after verification, the real-name information of the account is an adult, and each recharge in the game needs to be actively operated, and it is necessary to enter the payment password or go through fingerprints, faces and other verification methods to pay successfully. The order has now been successfully recharged and the game items are consumed. Mr. Yang's refund claim cannot be passed.
However, on March 29, Huawei's platform customer service contacted The Paper, saying that because the recharge consumption behavior involves user privacy, Huawei needs to communicate with the consumer himself, and the processing result will be notified to Mr. Yang after verifying the settlement with the game party.