With the dual drive of policy and technology, the demand for hospital OA has shifted from the traditional collaborative office to the digitalization and intelligence of the whole process of operation, management and service in the information innovation environment. At present, the construction of hospital information innovation is in full swing, and the demand for information innovation is increasing.
01. Hospital digital information innovation construction policy
Jointly contribute to the high-quality development of hospitals
As a key area of the medical industry, digitalization and information innovation will jointly help the high-quality development of hospitals. Vigorously promoting medical informatization and establishing smart hospitals have been continuously written into the national five-year development plan.
Policy Papers
• During the 14th Five-Year Plan period, hospital informatization policy documents:
The National Health Commission has continued to issue documents such as the "Grading Evaluation Standard System for Hospital Smart Management (Trial)", "Notice on Printing and Distributing the Evaluation Indicators for High-quality Development of Public Hospitals (Trial)", and "Guidelines for the Informatization Function of Public Hospital Operation and Management" to further clarify the application framework and functional design requirements of informatization construction.
• Since 2023, the hospital's information and innovation construction is making efforts:
Key industries need to complete the information and innovation transformation of integrated office systems, data management platforms, and core business systems by 2027, among which portals, OA, email, finance, security and other systems need to complete full-stack replacement.
The notice of the six national ministries and commissions on carrying out the pilot work of the construction of compact urban medical groups, and the opinions on further improving the medical and health service system of the National Health Commission emphasize the construction of information security, network security, and medical data security.
• Health commissions across the country have issued requirements and clarified time plans:
The notice on the implementation plan for information and innovation work issued by the health commissions of Shanghai and other provinces and cities and multiple departments clearly requires that municipal hospitals complete comprehensive information and innovation transformation by June 2025. The first batch of Xinchuang hospitals will complete more than 50% of the Xinchuang transformation work by June 2024.
In July 2023, the Sichuan Provincial Health Commission issued a notice on the issuance of the "Sichuan Provincial Health Informatization Three-Year Action Plan (2023-2025)" to "strengthen the classified protection and evaluation of network security of important information systems and critical information infrastructure, and strengthen the application of safe and reliable technologies and products." By 2025, the evaluation rate of the third-level information system of secondary and above hospitals will reach 80%."
In May 2024, the Tianjin Municipal Health Commission issued the "Three-Year Action Plan for Improving the Capacity of Tianjin Smart Hospital (2024-2026)", "consolidating the network security and data security protection system, enhancing the security technical support capacity, steadily promoting the localization of the medical system, and ensuring the security and controllability of the city's health and medical information".
Combined with policy guidance and hospital needs, Panwei provides hospitals with an integrated digital operation platform in a full-stack information innovation environment. One platform covers the hospital's comprehensive office, logistics management, financial management, personnel management, scientific research management, medical management, printing control program, cultural affairs management, etc.
Fully support the software and hardware environment of Xinchuang, and provide continuous and rich digital characteristic applications for hospitals through the Xinchuang low-code platform; Quickly integrate other business systems to form an integrated internal management system.
02. Hospital information and innovation comprehensive office
Unified portal, process, knowledge, administrative affairs online
1) Unified platform, featured portal
Panway assisted the hospital to build a variety of portals such as "personal office portal, department portal, nursing portal, integrity portal, and report portal", and quickly aggregated office information according to employees' functional authority and job requirements.
Every day, you only need to open the system to quickly understand today's tasks, hospital news, submit office processes, view patient satisfaction, view data reports, etc., so that the whole hospital can work and collaborate on one platform.
(Unified Work Platform)
2) Administrative office management
Vehicle management: Vehicle management mainly includes the approval of vehicle application, maintenance application, refueling application, etc. Keep track of bus usage.
Standardization of official reception: The application form for official reception mainly includes information such as the applicant, the person in charge, the visitor, the visiting unit, the person to be accompanied, the reason for the reception, the reception location, the reception time, the type of reception, and the upload of relevant attachments.
Announcement release: The online editing of the announcement text and the online release after the review is passed.
3) Knowledge management
Automatically collect documents in the process of hospital documents, meetings, processes, etc., and establish a compliance document control system through management policies such as classification, version, permission, label, and security.
Through the ability of knowledge map, a structured knowledge system is formed, and the answers adopted by the online knowledge Q&A can form a Q&A library, and similar questions can be directly answered.
Build an expert system within the hospital, and when you encounter problems, you can directly obtain the knowledge documents of relevant experts, and you can directly seek help online.
4) Flexible integration of hospital business systems and information sharing
Seamless integration of multiple sets of management software such as "HIS hospital information management system, LIS laboratory management system, medical record system, electronic signature and report, etc.", helps hospitals unify their office entrances and realize resource and information sharing.
03. Hospital logistics management
Repair, assets, contracts, catering, property, security
Hospitals need to optimize the logistics service process and improve the efficiency of logistics support services. It solves the digital transformation needs of multiple scenarios such as repair services, asset management, contract management, catering management, property management, and security.
1) Integrated logistics service platform
Logistics service hall: Hospital staff can quickly initiate leave applications, work order submissions, online orders, etc. in one window.
Provide convenient services such as property service handling windows, hospital and department information display windows, and duty windows in a unified manner.
It is convenient for hospital leaders, department employees, team members and other roles to conveniently handle all kinds of business related to their posts.
(Service Lobby)
Process handling: The logistics service hall can view the process handling guide, quickly understand the documents and materials required for the process handling, process time, process nodes, rules and regulations, precautions, processing time limit and other information, and help employees quickly initiate the process processing.
2) Intelligent asset management
From the full-cycle management of hospital asset procurement, application, warehousing, receiving, allocation, inventory, maintenance, and loss reduction, the collaborative management and control of assets, business, and finance are realized in a digital way.
The basic information of assets can be registered on a card, and the assets can be queried and summarized according to multiple dimensions on a ledger, which meets the asset management requirements of the physical centralized management department and the requirements of the financial department for asset value management.
3) Intelligent work order management
An intelligent work order system that realizes the full-cycle management of work order initiation, dispatch, execution, tracking, and statistics.
Through one platform, hospital management can grasp the execution process and status node information of all work orders within the hospital in real time.
The team can track the flow and execution status of the dispatched work order in real time and conduct a satisfaction return visit.
Executives can quickly receive orders, take photos and record recordings on the spot through a mobile phone, and report the processing situation in real time.
4) Intelligent contract management
With contract management as the core business of internal control, Panwei assisted the hospital to realize the whole process of digital management from application approval, procurement execution, contract conclusion and contract execution, unified contract, procurement and financial information, realized the integration of industry and finance, and strengthened the construction of internal control.
(Contract Creation)
5) Intelligent catering (ordering) management
The menu is electronic, and the daily dishes are maintained and updated. Hospital staff can order food online on the mobile terminal and scan the QR code when picking up the food. The canteen can see the detailed summary of daily orders in the system, which is convenient for menu optimization.
(Mobile Ordering)
At the same time, the intelligent ordering platform seamlessly connects with the hospital's HIS to obtain patient data and generate exclusive nutritious meals.
6) Smart property management
Set up an address book in the hospital, automatically transfer the contact numbers of each team in the hospital on paper to the PC and mobile phone according to the specified format, and directly search for the name of the team, and you can view the corresponding phone number and cornet.
The platform is connected to the intelligent parking management system, and through the aggregation and display of data capture, it realizes the entry and exit data statistics of visitor vehicles, parking space statistics, and parking fee collection, and accesses the monitoring screen for parking space monitoring, and can be combined with the hospital integrated management platform to realize APP car search.
7) Intelligent security management
Covering the whole cycle of business operations in the logistics equipment inspection process, including equipment inspection plan formulation, environmental inspection, facility inspection, personnel inspection, location inspection, problem submission, processing tracking, etc. At the same time, it provides an integrated interface with the hospital's existing third-party security/equipment monitoring system.
When the inspector receives the inspection task, the task is clarified through the list of equipment to be inspected, and the fault is quickly located during the inspection process, and the fault is reported, and the system automatically counts the inspection situation.
(Mobile Inspection)
04. Hospital financial management
The whole process management of budget and cost control is integrated with the hospital business
1) Whole-process management of budget and cost control
A comprehensive budget management platform assists hospitals in realizing integrated management of preparation, approval, implementation, monitoring, analysis, adjustment and assessment.
According to the general operating characteristics of the hospital, all the income and expenditure of the hospital are included in the overall budget of the budget management system. In the process of implementation, budget control is carried out through various methods such as intelligent process control, expense subject guidance, and real-time budget display.
In the expense reimbursement stage, invoices are automatically collected, verified, and duplicated, budget information is retrieved in real time, business approval, financial review is visualized and automatically circulated to the application, and the approval history can be traced to ensure authenticity and integrity.
Finally, through the system interface, the hospital automatically associates, receives, and archives all kinds of details in the reimbursement process. Help hospitals file and preserve electronic accounting files in a standardized and efficient manner.
2) Budget and expense control system that integrates business and finance
Assist in the integration of hospital expenses and business, such as scientific research projects, procurement, contracts, etc., to achieve comprehensive and real-time management of hospital economic activities.
Through the unification of budget subjects, the establishment of a science and education project information database, docking with the scientific research project system, and regularly obtaining and returning the use data of project funds, the budget management of science and education projects is truly integrated into the overall budget management of the hospital. At the same time, the fund card system is opened, the fund card is authorized, and the subject and amount data are obtained in real time into the form.
(Open Funding Card)
05. Hospital personnel management
The whole process of personnel relations, medical file management, and attendance scheduling
1) Establish a roster of medical staff in the department
The information of doctors and nurses in each department is automatically summarized according to the information of the department and department, and the dean and other leaders can view the medical personnel roster of each department through the medical management portal at any time.
(Personnel Roster)
At the same time, once the personnel relationship changes in the hospital, once the process approval is approved, the roster will automatically update the changed information (such as: position, position level or status, etc.).
Including professional titles, the scope of indications, personal resume introduction, rewards and punishments, surgical records, training and learning and other basic information materials are automatically archived to form an internal personnel electronic file of the hospital.
2) Hospital scheduling management
· The Shift Calendar intelligently reminds you of scheduling information
We can provide scheduling calendars for individuals and leaders to help medical staff understand their weekly shift schedules, help leaders intuitively display department scheduling, and intelligently remind people on duty.
(Schedule)
· Scheduling adjustment is streamlined to reduce manual errors
If you need to adjust the schedule for various reasons in your daily life, you can directly initiate the shift adjustment through the process, report the adjustment reason and specific schedule information, and the process assistant can help the leader intelligently read the schedules of other colleagues and accurately adjust the shift.
3) Performance management
According to the hospital's outpatient work management system, establish performance indicators and scoring rules, realize online assessment and automatic scoring, make work performance visual, help implement the outpatient work reward and punishment system, and improve the quality of outpatient work.
06. Hospital scientific research management
One-stop service support for hospital scientific research management business
The whole process and all-round hospital scientific research management platform from project declaration, project establishment, task management, reagent management, sample management, laboratory management, fund management, project review, project change, project completion to project achievement management.
1) Whole-process management of scientific research projects
After the project is declared, it needs to be demonstrated and approved by the review experts before it can enter the project approval process. Automatically change the project status according to the process approval status and understand the project progress in real time.
(Research Project Card)
After the interim progress report, patent report, and project completion review are approved, the relevant documents and records are automatically archived to the project library and achievement database for statistical query.
2) Scientific research budget management
According to the approval of expense reimbursement, the budget amount will be automatically deducted, and if it is returned, it will be automatically released.
(Research Budget)
When initiating an expense form, the optional budget items can be automatically controlled according to the type of expense, and the available budget can be automatically verified by submitting the expense, which is more compliant and efficient.
3) Ethics review
Ethical review is a mandatory requirement of the state for medical research projects, as long as the research object involves "people", ethical review must be carried out, so the entire progress of the project is reviewed throughout the whole process; Each review must be agreed and certified by an ethics committee before proceeding.
We assist the hospital to conduct initial review, annual regular review, and research completion review according to different stages of the project, and automatically generate the review feedback file to leave a trace of all records of the ethical review process and documents.
07. Hospital medical management
Low-code + integration to build rich business applications
1) Outpatient management
Integrate the hospital HIS information management system to help large hospitals unify "outpatient personnel, resources and data" and quickly build digital quality management applications. One platform promotes diagnosis and treatment collaboration, outpatient problem feedback, and medical risk intervention to ensure the quality of outpatient services.
2) Mobile medical assistant
Through the integration of the HIS hospital information system, with the help of WeChat service account and mobile office software, Panwein synchronizes diagnosis and treatment information and resources to the mobile phone, providing doctors and patients with a mobile diagnosis and treatment assistant.
3) Monitoring of clinical medication, medical treatment and hospitalization data
Understand the clinical medication situation, grasp the follow-up information of various patients, the hospitalization situation of each hospital, the peak time of outpatient visits, the source of the doctor's dynamic number, the number of people waiting for treatment, the time of emergency observation, the bed situation in the ward and other data.
It can effectively monitor the actual utilization rate of drugs and hospital beds, help hospitals effectively allocate resources, and reduce patient waiting time.
(Data Summary)
4) Mobile ward rounds
Low-code builds a mobile doctor ward rounds application, enabling doctors to control the patient's condition anytime and anywhere, and adjust the patient's treatment plan according to the patient's condition in a timely manner.
5) Modification of patient information
Many patients will be reimbursed for the corresponding bills when they are hospitalized and discharged, and the information registered at the time of hospitalization is very important, and if the data is wrong, it will not be reimbursed.
Now, hospitals can build patient information modification modules through the data center. Patients can scan the QR code posted by the hospital, fill in the change information, and then go directly to the internal approval process of the hospital; It can also be integrated with the WeChat public account, after filling in the change information, and after the approval is passed, the modification can be completed, so that patients can run less errands and be more satisfied.
(Patient Information Modification Process)
6) Evaluation of medical ethics and medical style
Low-code builds a medical ethics evaluation application, establishes evaluation standards and templates around "service, discipline, honor, etc.", and initiates a medical ethics evaluation with only one process every month, and scores online according to the standards.
08. Hospital printing control management
Covering the whole process of seal management, use and monitoring
There are many departments, functions, and seals in hospitals, and the approval process for administrative support, procurement contracts, diagnosis and treatment, and dispensing is different, and the seals are scattered in various departments for management.
Through the printing control center, all the seals of the hospital are unified into one platform management, and the seals of each branch and department are approved online under the driven process, so that the storage, use and monitoring of all the seals of the hospital are more compliant and safer.
1) Seal management
Collect all kinds of seals within the hospital to form a unified seal control center, establish a seal file card for each seal, grasp the all-round information of the seal, and grasp the management and use of the seal in the system anytime and anywhere.
(Printing Control Center)
Management actions such as seal production, change, deactivation, handover, and destruction all need to be driven by the system process, and clear traces are left to form operation records. Physical stamp borrowing needs to be applied for in a process, and the stamp lending situation is displayed through a visual panel.
2) Use of seals
Seals are associated with various management dimensions such as process, organization, authority, and archives to form a network model. According to the hospital seal system, the system seal assigns specific personnel for each role to form a seal specification.
When using seals, the process form field is bound to the seal card data, and the required seals are automatically locked according to the actual business.
3) Monitor with seals
According to the set risk item detection conditions, the seals within the authority range are monitored in real time, and the assigned risk items are supported.
The data generated in the process of seal management and use are recorded throughout the process, and the seal management and use data are displayed in the form of visual reports, so as to intuitively grasp the full picture of the hospital seal.
09. Integrated management of hospital affairs and committees
Official documents, meetings, matters, and three major are fully digitized
With the circulation of official documents as the core, the whole life cycle management of official documents realizes the integration and coordination of documents, affairs and meetings.
1) Digitize official documents
The integrated operation of electronic official documents of the Party office and the hospital office, including the receipt of documents, the issuance of documents, the circulation of documents, and the request for instructions in the hospital; Through the electronic document system, the one-click receipt and one-click sending of the ministry's communications can be realized, and all employees can be directly reached.
2) Digital meetings
Digital management of the whole process from application, topic review, material distribution, meeting notice, receipt, sign-in, leave, resolution, etc.
3) Digital Transactions
In accordance with the daily management system, build a standardized approval process that meets the management needs of each department. Throughout the administrative affairs, management and business of the hospital, including official documents, expense reimbursement, contract processing, administrative office, logistics management, etc.
4) The hospital is triple and large
In one platform, the system, matters, decision-making, meetings, funds and other related businesses stipulated by the three major and one major regulations are completely recorded and tracked, the hospital regulatory requirements are implemented, and the decision-making power control of important matters such as hospital procurement, infrastructure, scientific research, personnel, and topics is effectively realized, and the responsibility is quickly assigned to the person, and the operation and maintenance risk control of authority is realized.
(Triple One Report)
Summary of Values
1. Digital operation platform in the information innovation environment: process standardization, business integration, fully support the software and hardware environment of information innovation, and meet the adaptation requirements of full-stack information innovation.
2. Xinchuang low-code rapid construction of applications: It can deploy applications such as daily office, logistics services, financial management, personnel management, scientific research management, printing control management, medical management, clerical management, and risk control management in the full information innovation environment, which can be adjusted and expanded according to needs, so that hospital users can continue to digitize.
3. Rich practical experience in information innovation transformation: Fanwei can help hospital users stably complete the information innovation adaptation and data migration work, ensure that the data is consistent, and apply it in the daily office and business of the hospital to improve the employee experience.