In a corner of the ancient city of Xi'an, a "table storm" caused by the miscalculation of strings is quietly staged, adding a bit of unexpected "seasoning" to the food journey of consumer Xiao Li.
Consumer perspective - Xiao Li originally wanted to enjoy a simple and delicious feast of skewers, but unexpectedly became the protagonist of a "numbers game".
His keen eyes first witnessed her husband's patience in counting strings, 170, no more, no less, and then his son relayed, and the numbers were still strong.
When the 170 strings of numbers reached a consensus in the family team, Xiao Li's heart murmured: Why is the astronomical number of 380 strings written on the bill?
The extra 82 yuan seems to be a "premium" increase for an ordinary dinner.
Faced with this naked numerical deviation, Xiao Li's first reaction was not anger, but doubt.
He thought to himself: "These days, do you have to bring your own calculator to eat a skewer?" As a result, a debate competition around "several strings of art" kicked off between Xiao Li and the boss.
Xiao Li's straightforwardness and persistence seem to be saying: "What we eat is not only skewers, but also the fairness and justice of every penny." ”
From the perspective of the business, the boss is helpless with a look of "people are floating in the rivers and lakes, how can they not be stabbed".
At the crowded meal, he is like a general on the battlefield, not only commanding the "campaign" in the kitchen, but also dealing with the "customer diplomacy" on the front line.
Perhaps, it was the flying fingers that danced the "waltz" in the busyness, which turned 170 into 380, causing this small "crisis of confidence".
In the face of customers' doubts, the boss's initial rebuttal was a bit of a charlatan: "How dare you make a small business?" ”
However, when the police uncle intervened, in a harmonious mediation atmosphere, the boss's attitude took a 180-degree turn, from "hard" to "soft".
The sentence "It's not easy for all adults" is both self-deprecation and plea, trying to melt the ice born of negligence with the temperature of fireworks in the world.
In this contest of misunderstanding and clarification, Xiao Li's persistence and the boss's repentance are like those small sparks that collide inadvertently in life, although short but thought-provoking.
It makes people realize that even in the small matter of a meal, it takes courage and wisdom to protect their own rights and interests, and the integrity of the business is the indispensable cornerstone, and once loosened, it can cause a great earthquake of trust.
As for those netizens, their voices of ridicule, indignation, or understanding are just like a mixed social landscape, reminding every operator and consumer: on the balance of integrity and interests, every deviation of weight is enough to touch the sensitive nerves of people's hearts.
In this turmoil caused by 170 strings, we have seen the awakening of consumer rights and interests, and also witnessed the response and transformation of businesses in the face of mistakes.
Xiao Li's insistence is not only to recover the overpaid 82 yuan, but also to defend the justice and respect that all consumers deserve; The boss's apology and refund, although a little belated, is a reaffirmation of the principle of honest and trustworthy management.
This incident is like a mirror that reflects the hidden problems of trust and responsibility in daily consumption.
It tells us that whether it is in a bustling street restaurant or a brightly lit high-end restaurant, every transaction is not only an exchange of money and goods, but also a transmission of trust between people.
An unintentional mistake by a merchant may instantly ignite consumer dissatisfaction, but sincere correction and reparation can also become the glue that repairs the cracks.
From a broader social perspective, this incident once again sounded the alarm bell of integrity management.
Merchants should regard the experience of every customer as the lifeline of the brand, establish a sound internal management mechanism, ensure the quality of service and accurate billing, and avoid damage to the hard-won business reputation due to small losses. At the same time, it is the responsibility of merchants to strengthen staff training, improve service levels, and ensure that service quality can be maintained during peak periods.
For the majority of consumers, this incident is also a vivid lesson in rights protection.
Netizens said that they were condescending, and this attitude showed that they deliberately overcounted!
Some netizens said that JC should be fair!
Netizens believe that 170 counts into 380, and you can know how much worse it is at a glance, and the merchant should be punished!
"It's not easy to do business, but it's not easy for us to make money", this sentence expresses the difficulty of both parties in the consumer relationship, and also calls for more mature and healthy market ethics and rules.
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