Recently, an incident about Fat Donglai caused by a bowl of rolling dough has attracted everyone's attention in the society. In the comment area, netizens expressed their appreciation and support for Fat Donglai's handling and corporate culture. Next, we will take a closer look at this dough rolling incident and why Fat Donglai is respected by the locals.
1. Review of the dough rolling incident
Not long ago, a netizen posted a video on social media, saying that there were hygiene problems with the rolling dough purchased at the catering department of Fat Donglai Mall. In the video, the environment on the side of the dough is dirty. After Fat Donglai learned of the incident, he immediately launched an internal investigation.
After the investigation, it was found that the problems reported by netizens did exist, which did not match the food safety standards that Fat Donglai had always adhered to. In order to give everyone an explanation, Fat Donglai quickly took action. First of all, they immediately stopped selling rolling dough and gave a full refund to all customers who purchased rolling dough and gave 1,000 yuan in compensation. According to statistics, they sold about 8,833 rolls, so Fat Donglai needs to pay nearly 9 million yuan in compensation for this incident.
In addition, Fat Donglai also dealt with the employees involved seriously, including dismissal, dismissal and other measures. At the same time, they also conducted a comprehensive investigation of all affiliated merchants to ensure that similar problems do not occur again.
2. Conclusion
Fat Donglai's incident of compensating customers for nearly 9 million yuan for a bowl of rolling dough not only shows its rigorous attitude towards food safety, but also highlights its profound customer-oriented service concept. This customer-centric, food safety-oriented, employee-caring, social responsibility and innovative business model has made Fat Donglai widely respected and recognized in the local area. It is believed that in the future development, Fat Donglai will continue to uphold these excellent corporate culture and business philosophy to bring consumers better quality goods and services.