8,833 copies, a compensation of 1,000 yuan, calculated to be more than 8 million.
This compensation can be called the conscience of the industry, and Fat Donglai has once again won the trust of consumers!
This is a compensation measure for consumers after the "dough rolling incident" occurred in Fat Donglai.
When dealing with the relevant employees involved, Fat Donglai's approach also taught a good lesson to major businesses.
When I saw Fat Donglai's approach to food safety and hygiene, it made netizens sigh: When can the Food Supervision Bureau have such strength?
How it happened:
Recently, netizens posted a video exposing the catering department of Fat Donglai Shopping Mall, where there is a dough rolling stall with poor production and environmental hygiene.
As soon as this incident came out, Fat Donglai attached great importance to it and urgently issued a statement to the outside world, taking measures to close down all the stalls of the joint venture merchants of the catering department of the two restaurants in Xinxiang, and launched an investigation into the matter.
said that after the investigation is clear, the results of the investigation and handling of the incident will be announced through the official platform as soon as possible!
The results are coming
On June 27, Fat Donglai released an investigation report on the official account about the "poor sanitary environment of the rolling dough processing site".
And after seeing the relevant treatment given by Fat Donglai, he had to give Fat Donglai a thumbs up.
For the customers who complained, Fat Donglai gave 100,000 yuan as a reward.
For the customers who purchased, Fat Donglai refunded them and compensated them with 1,000 yuan.
For the employees involved, Fat Donglai took punishment measures such as dismissal, dismissal, and cancellation of year-end benefits.
In addition, for Xinxiang Fat Donglai dough rolling merchants, Fat Donglai terminated the cooperation with the contract and asked the other party to withdraw the cabinet within a time limit.
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Some customers have been compensated
On June 27, Fat Donglai issued compensation to customers who bought rolling dough.
One customer happily said that he got 2,000 yuan.
Because she bought 2 rolls at that time.
Facing the reporter's camera, the customer said: I didn't expect it, I was very surprised, Fat Donglai's service is really good!
The attitude of netizens
It is said that the gold and silver cups are not as good as the reputation of the people, and it is rare for a company to win the favor and praise of consumers.
Fat Donglai allows consumers to buy and eat with peace of mind, so consumers will naturally support such businesses.
Through this incident, we finally know why Fat Donglai is so deeply loved by consumers.
Find problems, deal with problems in a very timely manner, treat consumers seriously, and do not let consumers suffer.
Write at the end
Originally, the "dough rolling incident" should have been a big shock to Fat Donglai.
But Fat Dong's approach to dealing with the problem made it win again!
I hope that Fat Donglai's move can drive more enterprises and businesses!
Put the interests of consumers in the first place, and really think about consumers!