On June 7, 2023, Mr. Song, a consumer in Beijing, sent a complaint letter through the 3.15 Chengsou customer service WeChat (chengsouwang315), saying that the well-known Japanese sports brand Descente shirt he purchased faded after wearing it once, and the return to the merchant was refused. The clerk said that it was because of the consumer's sweating that caused the clothes to fade, which made Mr. Song very angry, and asked the merchant to explain the reason for the sweating and fade, and publicly apologize.
The picture shows a shopping receipt and a faded dress. Courtesy of the consumer
According to the complaint letter of consumer Mr. Song, on February 26, 2023, he purchased 3 men's body shirts at the outlet Descente store in Badaling, Beijing, and spent a total of 2,747 yuan. To his surprise, one of the garments had only been worn once, and the cuffs had faded and were quite noticeable.
Descente specialty store. Profile picture
Mr. Song, a consumer, told 3.15 Chengso.com that Descente is a well-known sports brand in Japan, and the quality is so poor that people can't believe it. In addition, what made him even more disappointed was that the clerk of the Badaling Outlets Descente store actually said that it was because of the fading caused by his sweating and could not be returned. made him speechless, and especially helpless and helpless.
As a result, Mr. Song, a consumer, called the 12345 citizen hotline for help, and a person from the local market supervision department called him to tell him that the consumer complaint could not be successfully mediated, and the complaint involving him had been terminated.
A lady who claimed to be from the Badaling Outlets Hospitality Department called 3.15 Chengsou and said that according to their comparison of consumer Mr. Song's shopping receipts and their understanding of Descente stores, Mr. Song's complaint was true, and the relevant specific progress was still being processed. As for how to solve the consumer's demands, Mr. Song, the lady from the Hattori Department did not reply positively.
Mr. Song, a consumer, said that the color of internationally renowned brand clothing will fall because consumers sweat, and such quality is really not flattering. He no longer asks for returns, but only asks Descente to give a reasonable explanation for the consumer's sweating and color loss, and at the same time publicly apologize to him.