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As a world-renowned entertainment brand, Disneyland should be inclusive and friendly to everyone, especially children. Regrettably, however, Huang Xiaolei and her daughter were treated unfairly there.
"I'm sorry, but the girl's height is not up to the requirement, and for safety reasons, I can't let her experience this program." The staff said without hesitation.
Huang Xiaolei's eyes widened in anger, as if magma was churning inside her. As a mother, she can't stand the injustice she has with her children. So, she sharply asked the staff member if he thought a young and innocent child deserved such deep hostility.
"Do you have humanity at all? It was just a little girl, and her wish was so easily interrupted! How can you be so ruthless? Huang Xiaolei asked angrily, her tone full of anger.
In the face of Huang Xiaolei's provocation, the staff behaved a little uneasy. They just carefully measured the height of the girl within the prescribed framework. The results showed that she was exactly 1 centimeter shorter than the standard, and although the gap was small, the rules were the rules, and they couldn't change them.
Seeing her daughter's disappointed expression, the anger in Huang Xiaolei's heart was even more irrepressible. She turned on all the microphones and unabashedly accused Disneyland of not caring enough for the humanity of children.
At the same time, several staff members immediately sprang into action to try to control the emotional mother.
Eventually, in the chaos, Huang Xiaolei was forcibly evicted from the park by Disneyland staff and permanently banned from entering. Back home, furious, she published a lengthy online article harshly criticizing Disneyland's arrogant behavior.
However, the other party's attitude towards this matter was cold and arrogant, and did not give any response and explanation.
In order to understand Huang Xiaolei's fierce reaction to the Disney incident, we need to first understand the background of her character formation. She was born into a family full of quarrels, and her parents eventually divorced, which left a deep shadow on her childhood.
When Huang Xiaolei was a child, she was always troubled by the fierce quarrels of her parents. What made her wonder why close parents would accuse each other with such a sharp tone and hostile eyes. Growing up in this family environment, her expectations for a harmonious family gradually faded, and instead she learned how to argue with others until the last minute.
After her parents decided to separate, Huang Xiaolei chose to live with her mother. However, their living conditions have not been fundamentally improved.
In order to make ends meet, her mother had to quit her job and join the business world. Because Huang Xiaolei was still young, her mother could not take care of her all the time, so she had to be fostered by relatives.
During that time at a relative's house, Huang Xiaolei had a very painful time. Although her mother would pay a monthly living allowance, her selfish and jealous aunt often abused her physically and verbally.
Huang Xiaolei is a child, but she has suffered a lot of trauma in her heart. Although she did not back down, she was determined to take revenge. Whenever night falls, she will take advantage of her aunt's unpreparedness to secretly tease and bully her children.
In the end, the aunt could no longer stand Huang Xiaolei's "naughty mischief", she angrily told Huang Xiaolei's mother about the situation, and asked to pick up this "hot potato" as soon as possible.
Despite the difficulties, her mother still raised Huang Xiaolei alone.
Fortunately, as she grew older and entered school, Huang Xiaolei's mother's burden was slightly lightened. In the days of dance school, Huang Xiaolei's coquettish and daring personality began to show.
She is not afraid of authority and dares to stand up for her classmates and defend everyone's rights and interests, which makes teachers admire and worry.
Huang Xiaolei's two personality traits are actually influenced by the family environment and the experience of growing up. Since she was a child, she has learned not to bear grievances in the face of adversity, but to learn self-protection and counterattack.
Therefore, when Huang Xiaolei's daughter was "height discrimination" at Disney, it is not difficult to understand her righteous indignation and outburst of anger.
Although she had an unpleasant experience with Disneyland, Huang Xiaolei's daughter still has a great yearning for it. Children's minds are not yet fully mature, and they are easily attracted by the flamboyance of their peers or the flashy packaging of advertisements, and develop an obsessive love for certain places or toys.
Her daughter's yearning for Disney stems from chatting with her classmates. After school, they are always excited to share their experiences of the amusement projects there, and they also share small souvenirs that they quietly brought back.
Listening to these descriptions, Huang Xiaolei's daughter always had a light of envy in her eyes.
In addition to the temptation of classmates, various Disney-themed advertisements are also constantly stimulating the curiosity of her daughter. Cartoon characters such as Mickey Mouse and dwarfs can be seen everywhere on TV and on the Internet, as if they have the power to take children into a distant and dreamlike land.
The daughter gradually regained her innocence in the brilliant scene, and the shadow of her childhood was also left behind by her.
Looking at her daughter's renewed desire for Disney, Huang Xiaolei was both helpless and distressed. Of course, she still remembers the humiliating experience of being kicked out of the park, but the thought of disappointing her beloved child makes her no longer care about the feud with Disney.
The power of mother's love cannot be described in words, and Huang Xiaolei knows this very well. She made up her mind to help her daughter achieve this dream in her own way. So, she came up with an ingenious way to entrust friends and relatives who were eligible to enter Disneyland to take their daughter with them.
Every weekend or holiday, as long as her friends are free, Huang Xiaolei will ask them to fulfill her daughter's wishes. Sometimes, she even prepares small gifts as a token of appreciation.
Watching her daughter and friends hold hands and walk into every part of the playground with a smile, Huang Xiaolei's heart was full of satisfaction.
Huang Xiaolei understands that the grievances between her and Disney cannot be easily resolved, but for the sake of her lovely daughter, she is willing to put aside the mustard for the time being. Faced with maternal love and personal grievances, she made her own choice.
In any case, the child is always the most concerned and concerned about her.
Huang Xiaolei, who has shown outstanding personality since she was a child, began to establish her own image of "Little Overlord" in dance school. She dared to challenge authority and advocate for her classmates, and this leadership quality made teachers either applaud or worry.
Huang Xiaolei was not discouraged when she was ridiculed by the teachers as "good at inciting emotions, but she pretended to be innocent". On the contrary, she is more determined that she has excellent acting talent, and she is more persistent in her dream of becoming a star.
Huang Xiaolei has a clear plan for her future, that is, to become an excellent actor. Entering the Beijing Film Academy was the first step for her to realize her dream, and she was determined to win the admission qualification of her dream school in one fell swoop and lay a solid foundation for her future career path.
Huang Xiaolei sweated more than others in the days of preparing for the exam. She studied every aspect of the performance over and over again, practicing her movements and expressions in front of the mirror until she mastered every detail.
Huang Xiaolei has an unattainable self-discipline, even when she is physically and mentally exhausted, she never lowers her requirements for herself.
With her extraordinary talent and perseverance, Huang Xiaolei was finally admitted to the Beijing Film Academy, which is not only great news for her, but also an important ladder to her dream of stardom.
However, Huang Xiaolei did not succeed in becoming a glamorous film and television star as expected by her teachers. On the contrary, she embarked on the career path of a host, and often used her free time to make guest appearances in some film and television dramas to satisfy her star addiction.
However, although Huang Xiaolei's career development is somewhat unexpected, she has always maintained a personality that dares to try and take responsibility.
It is this never-say-die determination that makes people rise back after the setbacks of Disney. In the face of the ruthless blow of fate, Huang Xiaolei did not accept it resignedly, but chose to fight back resolutely, so that the other party could also taste the taste of being "denied entry".
This kind of quality of not admitting defeat is a powerful motivation for Huang Xiaolei to pursue her dreams.
When she sought Huang Xiaolei to be its ambassador at Happy Valley in Beijing, she accepted the invitation without hesitation. In her opinion, this is a kind of _counterattack to Disney.
As an old rival, she is happy to see Disney being held back by competitors in the domestic market, or in trouble.
After Huang Xiaolei took over her new job, she threw herself into it, full of enthusiasm as usual. She actively participates in various activities in Happy Valley, publicizing the features and advantages of this up-and-coming playground and making a lasting impression.
Huang Xiaolei always does not shy away from expressing her indignation and dissatisfaction with Disney, and every time she is asked about her relationship with Disney.
Huang Xiaolei said firmly: "How can a company that is always duplicitous and arrogant and rude to consumers win the favor of the public sincerely? Instead of inflicting frequent harm on consumers, it's better to go back and correct your own way of doing things.
In the face of Huang Xiaolei's blunt accusations, Disney has always remained silent, not responding and explaining, and Huang Xiaolei expressed strong dissatisfaction with this inaction. As a Fortune 500 company, Disney should accept criticism with an open mind, instead of turning a blind eye to doubts and swallowing them.
Do they think that the aura of a world-famous brand can make them arrogant to the point of unscrupulousness? In this part of China, they also have to learn to respect the local cultural traditions.
Huang Xiaolei made remarks angrily.
It is precisely because of her dissatisfaction with Disney's arrogant attitude that Huang Xiaolei will spare no effort to contend with it. She believes that even if she is an ordinary tourist, she has the right to speak up for consumers who have been treated unfairly.
If Disney turns a blind eye to this, it will undoubtedly leave a very bad impression in the minds of the public.
In the face of injustice and bullying, Huang Xiaolei has always adhered to her sense of justice and principles, and her experience of fighting for the rights and interests of her classmates when she was young has made her rarely lost personality not fade with the passage of time.
She vowed to seek a just response to the humiliation of that expulsion.
No matter which company operates, it should respect local culture and maintain an inclusive and friendly relationship with consumers. But Disney is simple and rude when dealing with Huang Xiaolei's contradictions, and its arrogant attitude makes us think deeply.
However, Disney should adopt a positive communication approach, rather than simply punishing visitors with a "permanent ban", and Disney can avoid further escalation of conflicts through effective communication for Huang Xiaolei's angry behavior because her daughter was turned away.
This is undoubtedly a disregard and contempt for the concept of "harmony and diversity" in Chinese culture.
For a long time, Chinese people have always had a unique understanding and pursuit of harmony and tolerance. The Chinese expect to resolve differences through communication between the two sides, rather than relying on the power and authority of one side alone to impose sanctions.
For Disney companies that have been stationed in China for a long time, they should familiarize themselves with and respect the local culture as soon as possible, rather than showing arrogance and ignorance.
More worryingly, there are also serious problems with Disney's handling of the matter. Not only did they turn a blind eye to Huang Xiaolei's strong dissatisfaction and accusations, but they also did not give any response and explanation, which is undoubtedly disrespectful and contemptuous of consumers.
As a world-renowned brand, Disney should face criticism with a more humble and humble attitude and sincerely apologize for its mistakes.
The whole incident shows that Disney is very arrogant in its attitude towards consumers. It seems to completely ignore the psychological feelings of consumers, and is only obsessed with the absolute implementation of the rules.
In their eyes, rules are more important than everything, even at the cost of hurting a child's expectations.
In the face of Huang Xiaolei's angry accusation, Disney's indifferent response is undoubtedly lamentable, this once world-famous entertainment giant, now seems to have gradually lost the once innocent and friendly quality, and has become a domineering group that only looks at profits and is high.
As consumers, we have the right to question this.
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