1
The girl wants to dye a new color
I felt so painful that I wanted to cry halfway through
Miss Xiaosun reflected
She went to the barbershop to dye her hair
It didn't go well from the beginning of the negotiation of the price
In the end, I ended up in the hospital
Xiao Sun: On the evening of October 1st, I found their shop, agreed to dye a pink (hair) for 298 yuan, and then paid a deposit of 30 yuan first. When I arrived at the store the next day, he asked me to get dressed, and after everything was ready, he told me that he couldn't do it for 298 yuan, and told me that he wanted 498 yuan.
Xiao Sun is 22 years old
Just graduated from college
The shop where she dyed her hair was located in the Xiaoshan Ganghui Center in Hangzhou
It's called "MAX modeling"
Said that I saw on the Internet that the hair coloring effect is good
Here it is
She said that she communicated in detail on the first day
The other party offers 298
The next day, he said that there was a problem with the hair quality
At least you have to use the 498 package
Although there is a pimple in my heart
But she agreed
The result is the process of dyeing the hair
She retreated in pain
Xiao Sun: I was so painful that I almost cried. I told him you don't dye me, you can wash it off for me, but they only have a shampoo bed in that shop, and they won't wash it off for me, so they continue to dye me.
Xiao Sun said
Her previous hair was blue
I want to dye pink this time
The barber turned orange
Although it has been washed several times now
The color is getting a little closer to pink
But not the pink she wanted
During the hair dyeing process
The barber who dyed her hair didn't look skilled
Other barbers have been doing the instruction
She suspects that she has become a "guinea pig" for others to practice
Xiao Sun: The scalp was damaged and scabbed, and there were three bleaching powders on the clothes. After washing my hair for the first time, the interface was whitened and my hair was broken.
The tenth day after dyeing your hair
Xiao Sun went to the Third People's Hospital of Hangzhou
Diagnosed with seborrheic dermatitis
She hopes that the merchant will refund the 498 yuan for bleaching and dyeing
Bear nearly 300 yuan of medical expenses
It is said that the merchant is only willing to pay 500 yuan
October 17th and 18th
She is in the review software and social software
Wrote a bad review and a "lightning protection sticker" to the store
Xiao Sun: (October 17th) He threatened me at noon that day, and he said that if he didn't delete the bad review within two hours, there would be no claim. After the dispute, (now) he won't even give 500 yuan.
The reporter accompanied Xiao Sun to the barber shop
Grand Gateway Tower 1
A credit card is required to go upstairs
The property staff contacted the person in charge of the barbershop
Hangzhou Xiaoshan Ganghui Center Property Front Desk Staff: Our leader said to let that person come down and deal with it.
The scene waited for a while
The barbershop guy never showed up
The reporter found the store number through the review software
The call went unanswered
The front desk staff contacted the person in charge of the property again
It was said that Xiao Sun and the reporter could go upstairs accompanied by the police
Later, the police and the local street staff came to the scene together
2
The customer wrote a bad review
The boss cares about the "way"
Ichiban Folded Tōtō
Accompanied by the police
Xiao Sun finally came upstairs
How will the barber shop respond?
Hangzhou Xiaoshan Ganghui Center MAX Styling Barber Shop Boss Chen: First of all, she didn't tell us, she wrote a bad review on any platform before coming to tell us. Also, she said that I went to the petition to complain, and it is okay to complain, you have the right to complain, right? Then I accept it. She did all the information before sending me a message to discuss, is this called a consultation?
Xiao Sun: At this time, the Letters and Visits Bureau has not yet accepted the application.
Xiao Sun said
She originally wanted to find a third party directly to help mediate
I really hadn't communicated with the barber shop before
On October 22, the Xiaoshan District Bureau of Commerce replied
Negotiating with the merchant to no avail
It is advisable to assert rights through judicial channels
Hangzhou Xiaoshan Ganghui Center MAX Styling Barber Shop Boss Chen: We promised her that I would compensate, but she didn't discuss it with us. First of all, I said that I will pay for the medical expenses, I admit that I will pay, and the responsibility for anything is ours, and we will definitely bear it, but she has gone too far, do you understand? We are a platform, rely on the platform to eat, she wrote us a bad review of our star drop, after the fall we now have no guests, we lose 1000 yuan to 500 yuan of performance every day, then who will compensate?
Reporter: We're both discouraged.
Hangzhou Xiaoshan Ganghui Center MAX Styling Barber Shop Boss Chen: I'm actually not angry, when she chats with me on WeChat, she feels like a princess, a mother, and I want to serve her. If we want to talk to her, we don't reply to a word that we don't like, and she only replies to me when I send ten messages, or even one a day. You say this attitude, is she solving problems? First of all, first of all, now, we have caused damage, and I can't (compensate) it, unless you go through the legal process, it doesn't matter. Before she wrote that bad review, I promised to compensate her. Even if it is more than 200 yuan, I will pay her 500 yuan as usual.
Xiao Sun thinks
The store told her at the time
"If you don't delete it after two hours, there will be no claim"
It's threatening her
Xiao Sun: He made me like this, I think it's my right to write bad reviews, and it's also my right for me to let people not go to his store. He said how much damage he had caused, and that my hair would not be visible to anyone.
Reporter: Did you arrange for an apprentice to do (hair) for her at that time?
Hangzhou Xiaoshan Ganghui Center MAX Styling Barber Shop Boss Chen: People are hairstylists. When it comes to hair, no one can guarantee that it will look good. Ten guests, six satisfied, all very good.
Boss Chen said
Xiao Sun's hair was originally colored
It's bleached
It's a lot of technical testing
If it's an apprentice
There's no way to make it
The stylist at that time helped Xiao Sun do it for six or seven hours
Very detailed
Xiao Sun felt a tingling in his scalp
It should be because the bleaching powder leaked a little to the scalp
About the effect of hair coloring
Boss Chen said
The color that Xiao Sun wants to dye is called "rose light gold"
Mixed with a little purple
Due to its inherent susceptibility to oxidation and discoloration
So it looks like orange-red
When the little grandson left the store
The hairdresser also confirmed with her
Xiao Sun responded
At that time, I didn't say that I wanted to dye "rose light gold"
Instead, a picture was shown
Ask the hairdresser to dye her the colors in the picture
This interview
The two sides still have not reached an agreement
Xiao Sun intends to settle the matter through legal means