In the past two days, Hangzhou has opened the "stove" mode, and the continuous high temperature has made many people "dare not" go out, and ordering takeout in an air-conditioned room has become the first choice for "saving life".
"Usually half an hour, the last 1 hour to deliver!"
On a hot day, Hangzhou's takeaway has slowed down?
"It feels like takeout has been slowing down a lot lately! It used to take half an hour to deliver, but now it has to wait nearly 1 hour. Is it because too many people are ordering takeout, or is there not enough capacity? Hangzhou's Alin (pseudonym) broke the news in a post on the "Open Bar" App.
At around 4 p.m. on July 6, Alin, who lives near the Hangzhou Olympic Sports Center, bought a hamburger set meal on a takeaway platform, and usually received the takeaway in half an hour, but waited for nearly one hour.
"I often order takeaway from this store, which is about 2 kilometers away from my house, and after placing the order, I saw that there was no rider on the platform, and it took about ten minutes to match the rider." Alin said.
In addition to the slow order acceptance, the delivery process was delayed twice. "I placed my order at 4:10, and the first time the platform showed the delivery time was 35 minutes, and after the rider timed out for the first time, the platform showed the delivery time again and it took 45 minutes...... The actual delivery time exceeded time again, and I waited for nearly 1 hour to receive the takeaway, and the ice cola in the package had already become room temperature! Alin said.
Why is this happening? Alin communicated with the food delivery rider online through the platform, "I've waited too long, I've called to urge!" The rider sent a message explaining that the weather has been too hot lately, and there are fewer riders running singles, so it is a little slower than usual. This reason is understandable, it is not easy for everyone on such a hot day! Alin said.
The problems encountered by Alin have made many netizens empathize. On July 6, Xiaomei (pseudonym), who lives in Yuhang District, posted on a social platform: "I really want to give every little brother who delivers food at high temperatures, like and reward!" ”
"I usually take orders in seconds, but I've had to wait for a long time recently!"
The owner of a coffee shop in Hangzhou: A complaint has been received!
Xiaoyu, who runs the café in Xiaoshan District, has recently noticed that the takeaway time in the store has slowed down a lot.
"It's been hot lately, and everyone is happy to order takeout, and iced coffee is selling well. In the past, there are single riders who are 'second pick-up', and these days you have to wait about 5-6 minutes to receive orders, and if the delivery distance is more than 4-5 kilometers, the waiting time for orders will be as long as about 10 minutes! Xiao Yu said.
In the past two days, many customers have reported to Xiaoyu that the delivery time of takeaway is too long, "Some customers do report that the delivery time is too long, which affects the taste of coffee, but after explanation, most people will understand." In the past few days, we have also purchased insulated bags in our store, and we will wait until the riders are about to arrive at the store to start making cold drinks, so as to ensure the taste of the drinks as much as possible. On hot days, I hope everyone can understand more. Xiao Yu said.
The number of orders and riders has been halved, and a small number of people are still insisting!
Ah Chao (pseudonym) is a rider on a food delivery platform, and the number of riders at their food delivery site has been decreasing recently.
"Recently, the manpower of takeaway delivery has been relatively tight, and there will be a situation of explosive orders. Especially during the period of 1 o'clock in the afternoon to 3:30 o'clock, the temperature is too high, and many riders do not take orders, such as more than 80 riders at our site, but only more than 40 are still insisting on running orders recently, and the number of people is directly reduced by half. Ah Chao said.
Will riders earn more per order than usual when delivering orders in hot weather? A Chao said frankly: "In fact, the money earned by each order is the same as usual, which is one of the reasons why many riders do not take orders recently." The cost of the order is divided into full attendance (26 days of work a month) and non-full attendance, in the case of full attendance is 6.5 yuan for a single order, and for a single order without full attendance is 6 yuan. Ah Chao said.
Due to the lack of manpower and hot weather, the recent takeaway delivery time has been overtime, and Ah Chao has received some complaints from customers. "There will indeed be customers who call to complain, some customers will understand, and some customers will find it unacceptable!"
Ah Chao started the food delivery rider industry in Hangzhou in 2019 and has been insisting on running orders recently.
"The list is not delivered by anyone, or you have to insist, there are obviously more orders for high-temperature ice drinks, the delivery range of each of our sites is about 6 kilometers, if you want takeout recently, it is recommended that you can try to choose a store closer to yourself to place an order, so that the order will be slightly faster." Ah Chao said.
A takeaway platform: There is compensation for overtime of more than 10 minutes!
What is the compensation plan for overtime delivery of takeaway delivery on high temperature days? On July 7, the reporter consulted a takeaway platform, and the relevant customer service staff said: "This kind of situation has indeed occurred recently, and for different overtime ranges, we will compensate customers for the corresponding amount of 'no threshold red envelopes'." ”
The staff member added: "For example, if the order delivery time exceeds the specified time by more than 10 minutes, the platform will provide customers with a 'no threshold red envelope' of 10 yuan, and more than 10-20 minutes is 20 yuan, and so on." On hot days, we also hope that consumers can understand the slow delivery situation. ”
Meituan Takeaway: Activate the emergency mechanism
In response to a series of problems in takeaway delivery on hot days, Meituan Takeaway has a complete response measure.
The reporter learned that since the end of May this year, Meituan has successively provided riders with heatstroke prevention kits in more than 100 cities, including Hangzhou, including sunscreen ice sleeves, face towels, electric vehicle sunscreen cushions, raincoats, mobile phone waterproof covers and other practical items, and more than 5,000 distribution sites across the country have been supplemented with Huoxiang Zhengqi Water and other commonly used summer medicines.
Meituan takeaway related staff introduced: "In order to facilitate the rest and supply of riders, Meituan and offline merchants have further expanded the network of rider post stations in the city, and the number of post stations in the country has reached 45,000, and the stations are equipped with air conditioning, water dispensers, rest seats, mobile phone charging and other facilities. ”
In response to special weather such as high temperatures and heavy rains in summer, Meituan activated an emergency mechanism to promote the normalization of heatstroke prevention and cooling measures.
In hot weather, each distribution area will provide riders with delivery time and eliminate negative reviews caused by the weather, dynamically adjust the delivery radius of riders, reduce the difficulty of delivery, reduce the time that riders are exposed to the outdoors, and increase the distribution of heatstroke and rain prevention materials.
The built-in support center of the delivery app will also push practical information such as early warning pop-ups, locations of nearby post stations, and emergency help channels to riders in real time according to weather conditions, and the delivery background will also combine the ability of "rider accident warning" to automatically identify riders in need of help through technical means, provide online and offline emergency assistance, and comprehensively strengthen the labor safety protection network of riders. In terms of income protection, Meituan Waiwai will invest in a special subsidy of "High Temperature Care Fund" to increase the labor income of riders in high temperature in a more accurate and diversified way.
The high temperature allowance is being distributed
Hangzhou Trade Union: Effectively protect the health rights and interests of workers
Since June this year, Hangzhou's high temperature allowance has been issued. If an employer arranges for an employee to work outdoors in a hot weather above 35°C and fails to take effective measures to reduce the temperature of the workplace to below 33°C, it shall pay the employee a high temperature allowance and include it in the total salary.
In other words, in addition to the high temperature allowance for outdoor work, workers who work outside the open air are also entitled to high temperature allowance if the employer cannot take effective measures to reduce the temperature of the workplace to below 33°C.
On July 4, the Hangzhou Labor Union Labor Law Supervision Committee issued the Hangzhou Labor Union Labor Law Supervision Reminder Letter (No. 3, 2024).
The summer high temperature allowance standard for enterprise employees is: 300 yuan per person per month for outdoor workers; 200 yuan per person per month for indoor workers. The payment period is 4 months (June, July, August, September). If the nature of the work is alternating between outdoor and indoor flow back and forth, or the main operation time is outdoors, and the operation in front of the high-temperature furnace, it is regarded as outdoor operation.
The summer heat allowance is not included in the minimum wage. Enterprises shall not reduce the wages of workers due to the increase in the high temperature allowance. If the employee stops working or shortens the working hours due to hot weather, the enterprise shall not deduct or reduce the wages of the workers.
While issuing summer high temperature allowances, enterprises should continue to provide cool drinks at the work site.
Have your takeaway delivery times slowed down lately?
Will you complain about the rider because of the slower takeaway on a hot day?
Welcome to leave a message in the comment area to discuss~
Reporter: Han Shuai
Review: Wang Xin