Zhang Xinzhe's fans spent 580 yuan to buy concert tickets, but after the tickets were opened, they found that they were in the 380 yuan seating area? Damai.com responded
Zhang Xinzhe's fans spent 580 yuan to buy concert tickets, but after the tickets were opened, they found that they were in the 380 yuan seating area? Damai.com responded
Recently, a ticket turmoil about Zhang Xinzhe's Nanjing concert has sparked heated discussions on the Internet. A number of fans reported that they bought concert tickets for 580 yuan on Damai.com, but found that they were placed in the area marked with a price of 380 yuan on the original seat map after the tickets were opened. This situation not only confuses many fans, but also raises questions about the credibility of the ticketing platform.
It is reported that Zhang Xinzhe will hold the "Future Ultimate Edition" world tour in Nanjing on July 6. On June 18, pre-sale tickets for the concert began, and many fans rushed to grab tickets. However, when the tickets went on sale on June 26, some fans who had purchased the 580 yuan ticket price found that their seats were actually placed in the area originally marked for 380 yuan, which made them both surprised and dissatisfied.
Fan Kobayashi told reporters: "I saw that the 580 yuan seat was in a good position, facing the stage, which was better than some 980 yuan infield seats, so I didn't hesitate to buy it." Who knew that after the ticket was issued, he found that his seat was in the 103 area, which was diagonally facing the stage, and after comparing it, he found that this was actually an area of 380 yuan. ＂
Kobayashi is not alone. Another fan, Xiao Wang, also encountered a similar situation. She said that she bought a ticket of 580 yuan, and the seat was in area 111, but after the ticket was issued, she found that this area corresponded to a ticket price of 380 yuan. "My first reaction was whether I remembered it wrong, but it was right to check the order confirmation that it was 580 yuan. I immediately contacted Damai.com customer service, and they said that the original seat map was wrong, and asked me to use the current map as the standard. ＂
The situation quickly sparked attention on social media, with many fans posting about similar issues they were experiencing. It was stated that it was mainly the seats in the stands 103 and 111 that were involved. What's even more confusing is that some fans found that the seat map on Damai changed before and after the ticket was opened, and the area that was originally 380 yuan became 580 yuan.
In the face of fans' doubts, Damai.com responded on June 30. A customer service agent said that the seat map error was caused by the negligence of the organizers. They corrected the problem as soon as they discovered it, notified the affected users via text message, and arranged for a dedicated person to communicate with the users on the phone.
Damai.com said that according to the needs of users, it has helped some fans to change to the 580 yuan area in the original ticket map, and ensure that multiple tickets are seated. For users who choose to refund their tickets, they also assist in the refund of their tickets.
At the same time, the organizer of the concert, Shanghai Xuntu Culture Media Co., Ltd., also issued a note. They admitted that the ticket price for districts 103 and 111 was 580 yuan at the time of project planning, but due to a work error, there was an error in the design and rendering of the seat map sent to each ticketing platform before the pre-sale. They stressed that this was by no means intentional, and said that after discovering the problem, they immediately notified the ticketing platforms such as Damai and Maoyan to replace it.
In order to make up for this mistake and apologize to the affected users, the organizer said that it has provided users in areas 103 and 111 with the option of free refunds or changes to other 580 yuan areas. They said that they have helped some users change their seats on the basis of guaranteeing multiple consecutive seats, and have also given free refunds to users who choose to refund their tickets.
However, not all affected fans were satisfied with the results. The owner of a rights group revealed that there are 169 members in the group, and only a quarter of them have successfully changed seats or chosen to refund their tickets. Most of the remaining people hope to be able to change to the original 580 yuan area, and a small number of people plan to continue to defend their rights and demand compensation from relevant parties in accordance with the law.
The ticketing turmoil of Zhang Xinzhe's concert not only affected the fans' viewing experience, but also made people question the standardization of concert ticket management. Although both the organizer and the ticketing platform have said that they are actively dealing with this problem, how to avoid the recurrence of similar incidents and how to better protect the rights and interests of consumers are still issues that the industry needs to seriously consider and solve.