At present, the demand of consumers is gradually shifting from the traditional pathological hair transplant to the direction of aesthetics, and people no longer choose hair transplantation just because of hair loss, but more for the pursuit of perfect appearance and personal image improvement. In order to meet this growing market demand, hair transplant technology has ushered in a new stage of unprecedented innovation and development.
On the one hand, the patient experience who has completed the hair transplant surgery is not good, on the other hand, many consumers who are waiting to have a hair transplant have also retreated, and the common problems and pain points in the hair transplant industry need to be improved.
According to the data of mainstream complaint platforms such as consumer insurance, in the hair transplant industry, the number of complaints about new hair transplantation ranked first with 253, followed by Yonghe hair transplant with 148, and Biliansheng hair transplant ranked third with 61 complaints.
The average resolution rate across the industry is 55.56%. New Life Hair Transplant is suspected of facing bankruptcy, which to a certain extent explains why there are a large number of complaints, but as the first listed stock in the hair transplant industry, Yonghe Hair Transplant, its high number of complaints may cause the industry to be vigilant.
Patient Expedited Doctor,
Dr. Yonghe's qualifications were questioned
Mr. Zhang, a consumer, complained that he underwent heart stent surgery in October last year and started taking aspirin for a long time as instructed by his doctor.
In December of the same year, in order to solve the problem of thinning hair, Mr. Zhang chose Dalian Yonghe Hair Transplant Institution for hair transplant surgery. Before the operation, Yonghe's doctor inquired about Mr. Zhang's health, and Mr. Zhang answered all the questions honestly. After evaluation, the doctor confirmed that Mr. Cheung's physical condition was suitable for hair transplant surgery.
(Courtesy of Mr. Zhang)
However, during the pre-operative information confirmation process, Mr. Zhang found a serious omission in the medical records, which marked "no" on whether he had taken aspirin drugs and whether he had heart disease.
(Courtesy of Mr. Zhang)
It is worth noting that Mr. Zhang's scalp had a large amount of bleeding during the operation, and his blood pressure dropped sharply at the end of the operation, and he experienced shock and convulsions. In an emergency, Yonghe's doctor called the 120 emergency number and rushed Mr. Zhang to a public hospital for emergency treatment.
"At that time, I found out whether taking aspirin drugs was marked or not, so I asked the doctor if it was wrong, and the doctor did not reply to me positively, and I didn't take it seriously at the time, and then I reacted, isn't it medical common sense that you can't take aspirin before surgery, how can professional doctors not know?" Mr. Zhang said.
Mr. Zhang recalled that after arriving at the hospital, he gradually regained consciousness, and the emergency doctor checked the physical indicators one by one, and told Mr. Zhang that his life would not be affected, and that he could return to normal after a period of recuperation.
Dr. Yonghe then advised Mr. Zhang to go home and recover for half a year in order to observe the effect of the hair transplant, and planned to discuss the abnormal surgical situation with Mr. Zhang after the recovery period expired. However, recently, after the expiration of the six-month period, Mr. Zhang went to Dalian Yonghe Hair Transplant Clinic as scheduled, but the doctor told him that he would need to wait another 10 months to accurately assess the effect of the surgery.
"In the past few days, Yonghe has contacted me for negotiation, but the current plan is to refund 60% of the fee, which I can't accept." Mr. Zhang said.
According to Baidu, whether a patient needs to stop taking aspirin before hair transplant surgery should be decided based on their personal health status and professional advice from their doctor.
So for the above Mr. Zhang's situation, does Yonghe's doctor have the professional qualifications to perform hair transplant surgery? Before the surgery, how did Dr. Yonghe assess Mr. Zhang's health? Do they fully understand that Mr. Zhang is taking aspirin? As of press time, the headquarters of Yonghe Hair Transplant has not made any response to the content of the interview.
In fact, Shanghai Yonghe Hospital was administratively punished by the Shanghai Huangpu District Health Commission and fined 10,000 yuan for violating Article 47 of the Regulations on the Administration of Medical Institutions, which is "using non-health technicians to engage in medical and health technology work". Specifically, during the hair transplant surgery, the hair follicle implantation work that should be performed by a professional doctor was done by a nurse on behalf of the nurse, which was obviously not in accordance with the regulations.
Hair transplant technology is insufficient, and consumer rights and interests are damaged
Based on the anxiety of Chinese people about hair loss and the obsession with hair volume, a huge hair transplant medical service industry came into being. As the first share of hair transplantation, Yonghe Medical knocked on the door of the Hong Kong Stock Exchange, and the advertising slogan of "professional hair transplantation looking for Yonghe" can be seen everywhere in the bus and subway or in the elevator of the community, and its huge investment in marketing is obvious, but Yonghe does not seem to have "hard work" in hair transplant professional technology.
Ms. Xu, a consumer, said: "Last year, I had a hair transplant in Yonghe Hospital, and the doctor promised me that the hair density value could exceed 50, and the effect could be maintained for several years. ”
(Courtesy of Ms. Xu)
Mr. Ai, a consumer, also complained that he had undergone a hair transplant in Yonghe, and in order to achieve more desirable results, he underwent a second encrypted hair transplant. However, one year after the surgery, Mr. Ai noticed a significant reduction in the number of his hair.
When he went to Yonghe again for a follow-up, the doctor told him that a hair density of 48 on the top of his head was considered a normal hair volume. Doubtful of this result, Mr. Ai chose to have his hair density tested again at a public tertiary hospital. The results showed that the density of hair on the top of his head was only 29, which was far lower than Yonghe's claimed value. This discrepancy led Mr. Ai to believe that Yonghe may have engaged in false propaganda.
According to the data of mainstream complaint platforms such as consumer insurance, there are as many as 148 complaints related to Yonghe hair transplantation, but the complaint resolution rate is only 7.69%. These complaints mainly involve false publicity, refund disputes and quality problems, among which the problem of false publicity is particularly prominent, accounting for 57.43%, and refund disputes account for 33%.
Consumer insurance industry experts recommend that consumers first conduct sufficient research to understand the characteristics of different hair transplant techniques and the risks they may bring. When choosing a hair transplant agency, preference should be given to those clinics that are reputable and have a wealth of successful cases. At the same time, it is confirmed that the doctor performing the surgery should not only have legal practice qualifications, but also have deep clinical experience.
During the consultation process, consumers should be honest about their medical history, including current medications and past surgeries, to ensure that the doctor can provide personalized medical advice. Understanding the entire process of hair transplant surgery, including preoperative preparation, surgical steps, and post-operative recovery, is essential to set realistic expectations. In addition, discussing with the doctor and clarifying what can be achieved and potential limitations after surgery can help consumers avoid unrealistic expectations.
Before signing any contract or consent form, consumers need to carefully read all the terms, especially the section on post-operative services and refund policies, to ensure that their rights and interests are protected. With these cautious steps, consumers can make their hair transplant surgery decisions with greater confidence while minimizing potential risks.
Text | Non-fish
Edit | Ella