Recently, a tourist from Xinjiang said that he booked two standard rooms for two homestays with a group of 5 adults and 4 children, but was refused to stay due to the number of people.
In this regard, many summer tourists and tourists with families also have the same question: how many people are allowed in a room?
B&B owner: It is the right of the merchant to refuse to overcrowd the stay
A tourist in Altay, Xinjiang, took a video saying that the two families traveled with an elderly man, a total of 5 adults and 4 children, and booked two standard rooms in a homestay. After arriving at the B&B at 12 o'clock in the evening, the boss said that a room could only accommodate two people, and refused to stay on this ground.
After the incident fermented, the owner of the B&B responded online that he did not know about the number of occupants at first, and it was not until he received the customer that he found that there were 9 people in his group, and the two rooms were really not able to live.
"Refusal to overcrowd is the only right of the platform to give our merchants." The owner of the B&B also said that he was worried that a room for 5 people would affect the experience of other guests.
In this regard, some netizens believe that if consumers spend money to book a room, businesses should not limit the number of occupants; Some netizens also believe that most of the hotel reservation pages indicate that the standard room can only accommodate 2 adults and 1 child under 6 years old, so the merchant's approach is reasonable.
Many hotels do not have mandatory occupancy requirements
"I'm an adult, and I have three people, can I book a room?" "Can two adults and two children stay in a standard room?" Recently, Beijing ushered in the summer tourism season, and many tourists also have questions about the number of hotel occupants.
A netizen posted that two adults and two children in her family traveled together and took a fancy to the "family room" of a hotel in Beijing, which had a 1.8-meter bed and a 1.2-meter bed, but after she called to consult, she was told by the staff that a room could not accommodate more than 3 people at the same time, so "two large and two small" could not be occupied.
The reporter noticed that at present, Ctrip, Fliggy, Dianping and other websites will indicate the number of occupants under the room type on the hotel reservation page. Most of the double and twin rooms are marked with "2 people"; Some family rooms and parent-child rooms will be marked with "3 people occupied".
The intelligent customer service of one of the above platforms reminds that regarding the number of occupants of the room type, it is recommended that customers refer to the number of occupants displayed on the order submission page at the time of booking. Even if it is a guesthouse, the number of rooms, beds, and the number of people who can be occupied.
The reporter then consulted a number of hotels in Beijing. The staff of the Atour Hotel and the Bird's Nest 7 Days Inn Hotel at ABP told reporters that three adults with a teenage child can stay in a standard room. However, the staff of the 7 Days Hotel also reminded: "It is hot in summer, and the width of the bed in the hotel is 1.2 meters, so it is not recommended to live like this." ”
When the reporter asked if 4 adults could stay in a standard room, they also received a positive answer. The staff of Atour Hotel Sanyuanqiao told reporters that generally speaking, a standard room can accommodate up to 3 people, but 4 people can also register if they can squeeze in; The staff of Hanting Hotel Wukesong 301 Hospital told reporters that they can stay and the hotel has no requirements in terms of the number of guests.
Lawyer: The operator must inform in advance
According to a lawyer, although the Measures for the Administration of Public Security in the Hotel Industry issued by the State Council stipulate that tourists are not allowed to stay in the hotel without permission, it does not clearly stipulate the number of guests. At the same time, the "Beijing Hotel Industry Public Security Management Regulations" stipulates that the per capita usable area in the guest room shall not be less than 4 square meters, which is a precondition for opening a hotel, but it is not a requirement for the number of guests allowed to stay at the hotel.
Can a hotel limit the number of people in a single room if it is not mandated by the state? In this regard, the above-mentioned lawyer said: "According to the principle of permission unless prohibited by law, the hotel can set its own occupancy requirements according to the accommodation situation. ”
"The hotel may set a specific number of occupants due to space constraints or ease of management." Du Shanchuan, secretary general of the Beijing Tongzhou District Tourism Association, told reporters that some hotels may recommend no more than two people staying in a room due to safety and comfort considerations, and he suggested that consumers consult the hotel's specific policies when booking to ensure that the hotel's check-in requirements are met.
Chen Yinjiang, deputy secretary-general of the Consumer Law Research Association of the China Law Society, believes that it is obviously unreasonable for hotels to limit the number of guests when they check in if they do not clearly stipulate and inform them in advance. Generally speaking, it is understandable for a family to stay in one or two rooms, and hotels or B&Bs are generally not particularly restrictive.
However, the problem is that B&Bs or hoteliers need to ensure the personal and property safety of consumers, and if each room is only equipped with security facilities for two or three people, and four or five people actually stay in the end, then it may not be able to guarantee the personal and property safety of consumers, so it is understandable that B&Bs or hotels stipulate a limit on the number of occupants.
"The key is to effectively inform in advance, so that consumers are fully informed about the number of occupants and other relevant information when placing an order, so that if the actual room capacity limit is exceeded, consumers can choose other suitable room types or other accommodations in advance." Chen Yinjiang also reminded consumers to try to choose a room that matches their own number of people, so that the comfort and safety of the accommodation are also guaranteed.
Source: CCTV B51