Ms. Zhou reflected
Go for coconut chicken with friends
Haven't eaten a few bites yet
I found it in the vegetables
A few young bugs are popping out
Talk to the store about what to do
It doesn't feel very good
Ms. Zhou: A group of four people dined at the "Coconut Chicken" on the fourth floor of Joy City at noon on July 14. We ordered vegetables, then a cheese shrimp slippery, a coconut chicken, two cold dishes, a cold noodle and a fried small crispy pork, and some meat, a total of 409 yuan.
The reporter has never eaten "coconut chicken"
Ms. Zhou described it
Similar to hot pot
Use coconut water as the base to cook chicken and other ingredients
Ms. Zhou lives in Ningbo
She said that she came to Shaoxing to play with friends that day
I had lunch at the Joy City shopping mall in Yuecheng District
Interview day
She also rushed to Shaoxing from Ningbo on purpose
Ms. Zhou: The chickens had already gone down, and when we were chatting, I noticed that there was a cockroach crawling on the greens, and I suddenly crawled. Then I reached for the container of greens, and two or three of them popped up in the back, and the cockroaches were quite active, and they climbed on top of our cheese shrimp slide and walked around.
Reporter: How big is a cockroach?
Ms. Zhou: In terms of the juvenile stage of cockroaches, I saw about three of them.
Ms. Zhou provided the video
Bugs can be seen along the edge of the vegetable pot
as well as shrimp slippery ornaments crawling
Reporter: Are the insects inside the dish, or on the surface of the dish?
Ms. Zhou: I crawled out of it, because when it first came on, I didn't see the bug, and everything was fine at that time. The manager explained to us that it crawled out of this plastic grass, and you said that this insect eats this grass and grows up, then I am really convinced. Said that he could give us a 60% discount on this order, and then give us the two dishes that the cockroaches crawled over. My friend and I were shocked that we weren't in the mood for dinner. After that, the manager didn't apologize to us at the time, so he went to do his own thing, running back and forth a few times. We told him at the time, or should we refund the order, and he didn't reply to us. Later we said we weren't satisfied with the result, and then the manager said you should go to the police and complain. The police came to deal with it first, and then the merchant refunded us 409 yuan.
in the chat log
The store manager later said
You can give up to 600 yuan personally
This way, the company will not deduct money from store partners
He also said, "The mobile phone number will recharge you with a membership card when the time comes."
6.8% off for the whole year"
See these replies
Ms. Zhou has an idea
Ms. Zhou: As a catering person, you may tolerate this kind of thing. Then he mentioned the performance problem of his store partner, but as a guest who comes into the store to dine, do I have no rights? I just hope that he will pay us compensation under the "Food Safety Law", or that we don't need to pay compensation, and I hope the apology will be sincere. This is apologizing to me and then morally kidnapping us at the same time.
Reporter: What does the store manager want to explain?
Manager Tian of Hainan Coconut Chicken Shaoxing Joy City Store: I don't want to say anything, I can make my store clean, but sometimes I can't stop outsiders.
Store Manager Tian said
Source of bugs
They analyzed it carefully
But it's impossible to know for sure
Coconut Xu Hainan Coconut Chicken Shaoxing Joy City Store Manager Tian: (July) On the afternoon of the 15th We also did a sanitizing, and we didn't find cockroaches when we came to check. We are also very sad to be honest, this is the first time in history. The market side of insecticide also came to analyze with us, and our analysis may come from the green plant, but the green plant is fake. Because she was sitting in that B08 position, leaning outside. But it just so happened that the surveillance over there could only show her two friends, not the dishes on the table, so I'm also struggling with this matter now. It does not include the fact that it comes in from the outside or is a supplier, because there are more people coming and going in the mall, it is not included, but since it appears, then we will not run away.
Manager Tian took the reporter to see the back kitchen
Place the vegetables on the plate in the crisper
Shrimp slides are stored in the freezer
Coconut Xu Hainan Coconut Chicken Shaoxing Joy City Store Manager Tian: Shiitake mushrooms and shrimp slippery are freshly made, and the vegetables are cleaned every morning, and then they are put on a plate and placed in the refrigeration, which is the kind of freshness. Sanitize, we also do it every week. We will put away all the utensils, including the ingredients in the back of the kitchen, and make sprays.
Attitude towards the handling of the day
Manager Tian explained
Maybe it's because it's busy
Didn't hear the customer's demands
Now they have a new solution
Manager Tian of Hainan Coconut Chicken Shaoxing Joy City Store: According to the "Food Safety Law", because to be honest, I didn't say it in the store, which caused you a substantial harm. Then I will give you and your friends a compensation according to the double of the whole order of 409 yuan, what do you think? As for the posts, I don't ask you to delete them.
Ms. Zhou agreed