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Netizens eat rice noodles and eat gecko heads? Well-known brand customer service response

Source: Morning News

On July 19, some netizens posted on social platforms that they ate foreign objects in the rice noodles with full fat juice. "The first time I ate a creature head, I really took it, and I died of nausea." This matter has caused concern.

Netizens eat rice noodles and eat gecko heads? Well-known brand customer service response

The picture posted by the netizen shows that there is a head-shaped object in the soaked rice noodles. The opened food packaging bag shows that the product is full of small and fat rice noodles. The netizen posted on the social platform @Manxiaosale account, saying, "I just ate a few bites, what is this." Some netizens in the comment area think that the foreign body is a "gecko head".

On July 22, the official customer service staff of Man Xiaofeng told reporters that they have set up a special team to investigate the matter, and after the investigation and verification are completed, the results will be announced to the public in a timely manner.

Netizens eat rice noodles and eat gecko heads? Well-known brand customer service response

Foreign objects were eaten in rice noodles (source: netizens concerned)

"The first time I ate it, I ate the biological head, I was really convinced! I'm disgusting, what is this? On July 20, some netizens posted a post with the title of "Full of Eating Food", and the pictures distributed showed that there was an object suspected of being a creature's head in a bowl of rice noodles.

The post sparked heated discussions among netizens after it was published, with more than 9,000 comments as of 4 p.m. on July 22. A number of netizens said that they had also found foreign objects in the rice noodles of the above-mentioned merchants, and some netizens posted a picture of black bugs found in the ingredient package of the product. The reporter has privately messaged netizens who posted posts many times, but has not received a response yet.

Netizens eat rice noodles and eat gecko heads? Well-known brand customer service response

Foreign objects were eaten in rice noodles (source: netizens concerned)

On July 22, the reporter called the official service number of Man Xiaofeng about this matter, and a customer service operator said that the whole incident is still suspicious so far, and they have an investigation team that is investigating the authenticity of the incident.

Is there a potential risk of similar problems in the same batch of products? Man Xiaofeng staff responded to reporters, they are very strict about the quality control of goods, raw material records, production processes and the final factory are issued by a third-party authoritative report, "If there is such a thing, its test report must not meet the national standards, then it cannot leave the factory." ”

The staff also said that for the follow-up handling of the incident, they promised to uphold the principles of fairness and transparency, and announced the results to the public in a timely manner after the investigation and verification was completed. At the same time, consumers and all walks of life are also welcome to supervise them and jointly promote the healthy development of the food industry. If the credentials and facts provided by consumers are fake, they will also defend their rights.

The reporter also consulted the official flagship store of Man Xiaofeng, and the customer service said that the situation had been known, and the user was contacted for the first time to understand the facts, and the relevant quality inspection departments were asked to intervene in the joint investigation. "All products of Man Xiaofeng will do quality inspection by a third-party authority before leaving the factory, and only those that meet the standards will leave the factory." The customer service said.

Netizens eat rice noodles and eat gecko heads? Well-known brand customer service response

The reporter called the market supervision department where the company is located on this matter, and the staff said that they would understand and verify the matter.

According to public information, Man Xiaosu is a fast food brand founded in 2020 with a registered capital of 1 million yuan. The product involved this time is Man Xiaosa's product "Man Xiao Satie Fat Juice Rice Noodles". Relevant data show that in terms of the sales volume of packaged fat sauce rice noodles in retail channels in 2022 and 2023, Manxiaofeng has ranked first in sales in the country for two consecutive years.

Source | Comprehensive Jimu News, Xinhuanet Finance, Netizen Comments, Xiaoxiang Morning News, Zhengguan News

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