At present, when the city's four public hospitals above the second level implement the policy of "no registration fee for return visits within three days", there are differences in the details of some processes. In order to facilitate patients to better understand the policy and choose the way that suits them, the Karamay financial media reporter interviewed and sorted out the relevant processes and precautions of the "no registration fee for return visits within three days" policy of these four public hospitals for the reference of the general public.
Q&A on the policy of "no registration fee for return visit within three days".
If a patient has new symptoms at the return visit and needs to be seen in the same department, does he have to re-register? Are weekends and holidays counted as "three days"? How to avoid the interpolation of returning patients affecting the experience of first-time patients?
In response to the common questions of patients under the policy of "no registration fee for return visits within three days", the reporter interviewed the directors of the outpatient departments of four public hospitals in the city to answer them one by one for the public.
Question: Some patients think that as long as they meet the conditions of the policy, they can go directly to the relevant department to see a doctor without queuing, is this true?
Answer: "No registration fee for return within three days" is not the same as skipping the queue for medical treatment, returning patients need to report to the triage desk or make an appointment, and queue up for treatment in order of treatment.
Question: If a patient has new symptoms after returning to the clinic and needs to go to the same department again, will the registration fee be waived?
Answer: If the patient has new symptoms and visits the same department, a registration fee will be charged according to the situation.
Question: If I find other specialty diseases during the follow-up visit, do I need to make another appointment?
Answer: If the patient needs to go to other departments for treatment during the return visit, he or she should re-register, for example, when the outpatient clinic of the respiratory department is visited, the CT examination finds that there is a heart problem, and the patient needs to re-register the number of the cardiovascular department and go to the cardiovascular department for treatment.
Question: After the first diagnosis and treatment has been completed, do I still need to register if I need to continue the treatment within three days?
Answer: If the first diagnosis and treatment has been completed, and then continue the treatment, you need to re-register. For example, when visiting a child with mycoplasma pneumonia, the pediatrician generally prescribes 1-2 days of antibiotic infusion therapy according to the needs of the condition, taking into account the effect of drug treatment and reducing the impact of drug side effects on children.
Question: Are weekends and holidays within the "three-day" period?
Answer: Weekends and holidays are counted as "three days", and at present, four public hospitals above the second level in Karamay City have opened "no holiday outpatient clinics". The clinic is open normally on weekends and holidays, and the return visit can be carried out according to the process of "no registration fee for return within three days".
Question: Some patients are worried that the original primary physician will not be available at the time of return visit, which will affect the continuity of treatment, how to solve this problem?
A: Hospitals will take steps to ensure that patients need to return to their appointments, such as placing doctors of the same or higher rank according to the doctor's title. If patients have needs, they can also make an appointment with their first doctor, as long as they meet the policy conditions, they can enjoy free registration fees.
Question: Some patients are worried that returning patients will affect the experience of first-time patients and increase the waiting time, how to solve the problem?
For example, the triage nurse of the Karamay Hospital (Central Hospital) of the People's Hospital of the Autonomous Region will arrange the serial number in the order of "a first-time patient and a returning patient", and the Municipal Hospital of Integrated Traditional Chinese and Western Medicine (Municipal People's Hospital), Dushanzi People's Hospital and the Second People's Hospital of the City (Rehabilitation Hospital) will insert the returning patients after the serial number of 2-3 first-time patients. Try to minimize the impact on the experience of first-time patients.
Source: Karamay financial media reporter Zhang Bing, correspondent Wang Yuanyuan, Wang Hailin, Luo Lan, Deng Yuxin