Taobao only has a sudden change in refund policy! Reduce intervention and increase merchant autonomy

Taobao's operation is really ruthless, and it once again tore the fig leaf on the faces of the people!

Didn't you notice? A while ago, the platform suddenly announced the adjustment of the "refund only" policy, making it clear that for merchants with a comprehensive experience score of 4.8 and above, the platform will no longer take the initiative to intervene to coordinate refunds, but will require merchants to negotiate with consumers to solve the problem. This is not the end, for other experience segmentation merchants, the platform should also divide different independent disposal permissions according to their experience scores and industry characteristics.

This is simply a naked reduction of intervention and an increase in the autonomy of merchants! To put it bluntly, it is to let the people go to the merchants to discuss the law and solve the problem by themselves. Although the platform promises to introduce third-party testing and pay compensation to merchants who have successfully appealed, who knows whether this so-called "guarantee" will work or not?

What's even more outrageous is that from September 1st, Tmall has actually canceled the annual software service fee! Now the merchants are completely happy, and they don't have to pay this money anymore. But what about the average consumer? Who do you think they're doing this for?

Seriously, I'm just looking at this in one word - gas! Didn't you force people to return goods for no reason all day long? It's better to leave the matter to us now. If it weren't for us honest people who swallowed our anger again and again, these businesses would have gone out of business a long time ago, okay?

Alas, in the final analysis, these big platforms are trying to protect their own interests, who can take care of us ordinary people. I advise you to encounter this kind of thing in the future, don't be afraid of things again, and bravely stand up to defend your rights! Don't let these overlord clauses continue to bully us!

You're so right, these big platforms are simply treating consumers as leeks. But then again, it also teaches us a lesson. We are always accustomed to passively accepting the rules of the platform, but we don't know that there are also entanglements of interests between merchants and consumers.

This time, the platform insisted on pushing the matter to consumers to solve by themselves, which is undoubtedly testing our awareness and ability to protect our rights. In the past, the reason why we always confessed honestly was that we didn't know our rights, and second, we felt that it was too troublesome and cumbersome to fight lawsuits with large companies. But now it seems that we must take the initiative to protect our legitimate rights and interests.

I would advise you to stay calm and carefully review the rules to understand your rights. If you really can't solve the problem, don't be easily silenced by the merchant, but actively seek professional assistance from a third party. After all, although it is troublesome to defend rights, as long as you persist, you can always get the fairness and justice you deserve.

At the same time, we also need to pay attention to the big environmental changes behind this. Previously, e-commerce platforms have been playing the role of "protective umbrella", but now they are actively reducing their intervention. This is undoubtedly a gradual transfer of responsibility to consumers, which is undoubtedly a big challenge for us.

However, I believe that as long as we remain vigilant and united, we will be able to turn these mere forms of "autonomy" into real protection mechanisms. Let us work together to safeguard our legitimate rights and interests, and not let any enterprise treat us as "leeks" again!

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