A social worker gives a haircut to an elderly person
Seniors participate in handicraft activities organized by the community
Shuttle service is available for seniors
Happy times
Short-term hosting
At present, home-based care is still the mainstream way of providing for the elderly, and how to make the elderly happier and healthier with high-quality elderly care services has always been a hot spot of social concern. In recent years, the civil affairs department of Hohhot has continuously improved the home-based community elderly care service measures by creating a "quarter of an hour" elderly care service circle, opening a 96111 service hotline for the elderly, and promoting the transformation of families for the elderly, so that the elderly in the capital can enjoy a happy old age at their doorstep.
96111 is the old service hotline
12-hour online service
"Hello, I plan to go to the hospital in the afternoon to check my health, but my legs and feet are inconvenient, I can't go outside the community to take a taxi, and I won't call a taxi through the taxi software, can you help me book an online car-hailing car?" Early in the morning of July 25, the 96111 call center of the command and dispatch center of the Hohhot Smart Pension Information Platform rang, and the caller was Aunt Li, a septuagenarian who lived in a small area of Ulanqab East Road. After receiving the order assignment, the elderly care service center immediately arranged for the staff to get in touch with Aunt Li, recorded her needs in detail, and quickly helped Aunt Li call for an online car-hailing.
"I want to install a handrail in the bathroom at home, can I help find a worker to provide door-to-door service?" "Is there a Chinese medicine clinic around the community that can provide door-to-door massage, I am inconvenient to go out, please help contact me"......
Since April last year, the Hohhot smart pension information platform has been officially launched, and the 96111 service hotline for the elderly has also been officially launched. Over the past year, the 96111 service hotline has answered nearly 10,000 calls for help from the elderly. The operator provides manual answering services for the elderly in need in the city from 8 o'clock to 20 o'clock every day, and the elderly can make an appointment for home care services with a phone call, including meal assistance, cleaning assistance, walking assistance, bathing assistance, medical assistance, emergency assistance and rehabilitation care and other services for the elderly.
On July 29, the reporter learned from the Hohhot Civil Affairs Bureau that the synchronous launch of the Hohhot smart pension information platform and the 96111 service hotline for the elderly has greatly improved the pension service capacity and management ability of Hohhot, and is also an important measure for Hohhot to create a new model of "Internet + pension" service.
Renovation of the home for the elderly
Make life easier for the elderly
Not long ago, Mr. Liu, an elderly man living alone in Xincheng District, asked the community for help because the bathroom was repeatedly dredged and still could not be used normally. After learning of the situation, the community applied for a place for Mr. Liu to be renovated for the elderly. Subsequently, the Xincheng District Civil Affairs Bureau commissioned a third-party agency to renovate the plumbing of the bathroom in his home, and considering the inconvenience of the elderly's legs, the Xincheng District Civil Affairs Bureau also installed shower chairs in the bathroom. "It's so heartwarming that it's easy to go to the toilet and safe to take a bath!" Mr. Liu praised the good policies of the civil affairs department.
It is understood that in 2022, Hohhot City issued the "Implementation Measures for the Renovation of Elderly Families in Hohhot", which will continue to improve the living conditions of the elderly, reduce the risk of accidents at home, meet the diversified and multi-level elderly care service needs of the elderly, and improve the quality of life of the elderly at home. The staff of the pension department of the Hohhot Civil Affairs Bureau told reporters that the main service objects of the family adaptation and transformation for the elderly are the elderly, disabled and disabled elderly families who are over 60 years old in the city's household registration and are included in the scope of scattered support for the extremely poor, and the elderly, disabled, left-behind, empty-nest, disabled elderly families and special family planning families in urban and rural subsistence allowance objects. In order to serve more elderly people, the civil affairs departments of the four districts of the city have expanded the scope of home renovation for the elderly to families over the age of 70 living alone in combination with the actual situation of the jurisdiction. The home renovation equipment for the elderly mainly includes shower chairs, chairs for the elderly, crutches, handrails, flash vibration doorbells, hearing aids, nursing beds, etc., to help the elderly achieve indoor walking convenience, toilet and bathing safety, kitchen operation convenience, home environment improvement, intelligent safety monitoring, assistive device adaptation, and alleviate the life discomfort of the elderly due to physiological changes.
It is understood that the renovation project for the elderly in Hohhot will complete 1,500 households in 2022, 4,126 households in 2023, and 1,000 households in 2024, and 540 households have been completed so far. More and more families with special difficulties are living at home safer and more convenient.
"A quarter of an hour" pension service circle
Meet the diverse needs of the elderly
At about 11 o'clock on July 25th, in the service restaurant for the elderly in the Qiaobao Home Community Elderly Care Service Center, a nutritious and delicious lunch had just come out, and Wang Xiaolan, a community resident who was nearly eighty years old, came to eat. "I'm physically strong and used to living alone, but I have a headache to cook, because I can't eat too much by myself, and it's not worth it if I do less. Now, three meals will come to the old service restaurant at the door, not only delicious and nutritious and low-priced, people over 60 years old can also enjoy government subsidies, a meat and a vegetarian and a bowl of porridge, but a few dollars. The most important thing is that there are so many 'meal partners' in the restaurant for the elderly, and the elderly are very happy to sit together and chat while eating. Wang Xiaolan said.
"The business space of the restaurant for the elderly is provided by the government free of charge, and the cost saved by the restaurant is directly transferred to the elderly. The taste of the restaurant is also set according to the healthy eating habits of the elderly, and the meals are prepared according to nutritional standards, low salt and oil, easy to digest, so that the elderly can eat the taste of home. The staff of the restaurant operator, Rena Fan (Hohhot) Pension Service Co., Ltd., told reporters that in addition to operating a restaurant for the elderly, the company has established a pension service complex and pension service center in many communities such as Houqiaobao Community in Saihan District, Four Thousand Kilometers Community in Saihan District, Shiqi Community in Saihan District, Saihan District Electric Power Community, Triangle Community in Xincheng District and Xiaozhaoqian Street in Yuquan District. Day care services and home care can also be provided for families with care needs in the absence of their children. There is a professional nursing team and social workers to provide protection for the daily life and recreational activities of the elderly, such as providing door-to-door bathing, travel and transportation for the elderly, stair-climbing machine to assist the elderly to go up and down the stairs, medical accompaniment, haircuts, nail clipping, laundry, etc. You can also purchase goods, pay utility bills, accompany you for a walk, and accompany you to shop.
According to the data provided by the Hohhot Civil Affairs Bureau, there are now 33 elderly care institutions and 340 home and community elderly care service centers in Hohhot, with a 100% coverage rate of street-level home and community elderly care service centers. Cultivate and introduce 98 pension enterprises to link more than 800 enterprises such as housekeeping, catering, etc., to provide the elderly with meals, baths, cleaning, medical assistance, walking assistance and other diversified pension services, "a quarter of an hour" pension service circle service efficiency is getting higher and higher, and the service radius is getting larger and larger.
Text/Picture Hohhot Evening News reporter Anna