In the face of the rapid improvement of the level of urbanization, Yuecheng Street, Heze Luxi New District, faced the problem of grassroots governance, insisted on talent training as the key, platform construction as the support, and demonstration projects as the starting point, and actively explored the new model of "social work + volunteer service", cohesion, effectively promoted the precision and diversification of volunteer service, and helped improve the quality and efficiency of social grassroots governance.
The construction of three-dimensional positions has consolidated the foundation of grassroots governance. Yuecheng Street optimizes and integrates the resources of the New Era Civilization Practice Institute, the Party and Mass Service Center, the Health Service Center, the Elderly Welfare Center, the Convenience Service Center, the Volunteer Service Center, the National Fitness Center and other resources to create a new era civilization practice complex of "one axis, one center and six centers", and form a 15-minute comprehensive service circle of "social work + volunteer service" integrating volunteer service, theoretical preaching, cultural activities, popular science education, physical fitness, medical care and health and other functions. At the same time, with the construction of a three-dimensional volunteer service system as the core and the goal of ensuring the normal operation of volunteer service, the three-level volunteer service structure of street, community and society has been successfully built through a clear organizational structure, orderly management mode and refined operation mode.
Diverse personnel make up a cohesive force for volunteer service. Actively cultivate social organizations, absorb social workers, party members, enthusiastic people and other forces, and form a strong volunteer service team. The street has established cooperation with Blue Sky Rescue, Zebra Rescue, Lightning Rescue, etc., established a volunteer service alliance, built a social welfare volunteer service platform, realized resource sharing and collaborative linkage between public welfare organizations, and allowed more public welfare resources to effectively serve the people; The "Little Red Buckle" psychological counseling volunteer service team of the Women's Federation of the United District cooperates with professional teams such as Jingshi Law Firm and Ducheng Law Firm to carry out psychological counseling and legal knowledge popularization activities for the people in the jurisdiction, and provide residents with normalized psychological counseling and psychological counseling services at their doorsteps. At the same time, relying on the community site position, we will continue to cultivate and develop community volunteer service organizations, become a supplementary force for the social work team, unite the organization with social work projects, promote projects with organizational development, and form a good situation in which "social workers lead volunteers, and volunteers drive all parties" to participate in grassroots governance.
Globalized pilot management to polish the brand of volunteer service. With Xulou Community, Zhangxi Community, and Hefuxiang Community as pilots, we will continue to explore in-depth services by cultivating characteristic brands such as "Micro Civilization at the Doorstep", "Cultural Co-construction and Linkage", and "Weekend Art Encounter, National Cultural and Sports Show". Continue to improve the hardware and software facilities of the New Era Civilization Practice Station, adopt standardized community activities, and consolidate the foundation of volunteer service. At the same time, through the optimization of community activities, highlighting the highlights of community volunteer service, solving practical problems in the community, through "neighborhood watch" volunteer service, "co-construction and co-governance" community consultation, "co-creation and peace" community governance, "our festival" and other activities, continue to integrate volunteer service into daily life, polish the background of volunteer service.
Innovative service model to practice the original intention of volunteer service. Through diversified service models, the street deeply integrates grassroots governance and volunteer service, so that volunteer service can play an active role in urban renewal and grassroots governance. Through the "à la carte" service model, the masses order, the community orders, and volunteers take orders, giving full play to the professional expertise of social work institutions, providing personalized services for residents in the jurisdiction, accurately meeting the needs of different groups, and opening up the "last mile" of serving the masses. For example, since the launch of the old age allowance application, the application for the disabled subsidy, the mobile phone video medical insurance and other assistant agency services, a total of more than 100 door-to-door services have been carried out for the elderly empty nest, lonely widows, sick and disabled and other special groups, forming a new situation of "the community blows the whistle, and all resources are reported", and the results are remarkable. Social workers and volunteers cooperate with each other, support each other, integrate and develop, and grow together, and carry out volunteer service activities such as poverty alleviation, spiritual comfort, family companionship, psychological counseling, humanistic care, errand shopping, charity scissors and charity performances, and professional assistance on a regular basis.
At present, Yuecheng Street has established the goal of "5+6+N" volunteer service, that is, focusing on the "five for" groups, focusing on the six centers of the party and the masses, health, elderly care, and convenience, to achieve full coverage of 44 villages and residences in the jurisdiction, that is, a number of volunteer service points, and constantly establish and improve the mutual cooperation service mechanism between social work professionals and volunteers, explore the specialization, precision and sustainability of volunteer service, and enhance the sense of gain, happiness and satisfaction of the masses with more accurate volunteer service. Promote the formation of a good situation for the integrated development of social work and volunteer service, and write a new chapter in grassroots governance. (Chen Wenbo)