In today's headlines @toutiao to help pick up user Mr. Zhang's feedback, he spent 473,000 yuan to buy the "FAW Qingdao Jiefang" tractor that was only half a year old, and suddenly lost direction on the highway, and almost planted the viaduct with people and cars.
On July 31, Mr. Zhang told a reporter from Huashang Daily Gale News, "Can you guarantee driving safety?" My appeal is to see whether to return the car or change the car. ”
>>> was terrified
The direction of the coal truck on the highway failed, and the bridge pier was almost planted on the viaduct
Mr. Zhang, 39 years old, is a freight driver for Datong Run Transport in Shanxi Province. In 2023, he spent 473,000 yuan to buy a flat-head tractor at Datongdai Jiefang Automobile Trading Co., Ltd.
"The car I bought in December last year and in January this year, after driving for a month, I felt that something was wrong, and I replaced the parts of the steering system at their special maintenance station, but it still didn't work after a few days, so I replaced the parts again. After the second repair, I felt better than before. ”
Mr. Zhang has been muttering about the direction system of the vehicle, but he did not expect to be afraid of anything, he said that the sports car for more than 3 months, in Hohhota coal in Inner Mongolia suffered a thrilling accident.
"At about 9 o'clock in the morning on June 30, I was driving normally on the highway in Lamawan Town, Shuihe County (Xinghe to Baragon).
"At such a high speed on the highway, suddenly the direction failed...... I'm scared when I think about it now. ”
Mr. Zhang recalled a heart-pounding moment: "The speed limit on the highway was 100 kilometers, and my speed was more than 80 kilometers at that time, and I was a heavy-duty tractor, pulling coal on the car, and a total of 48 tons of coal were belted. I saw that the direction was out of order, and there was a viaduct of dozens of meters below, and I slipped out if I couldn't get it. ”
He could only brake hard, "I saw a cement pier on the side of the road on the right, so I stopped the car, and it didn't stop so quickly, but I still rushed forward dozens of meters by inertia before I slowly controlled the car." Mr. Zhang said that if it weren't for these cement piers, he might have planted a viaduct of dozens of meters with people and cars.
The right front of the vehicle was damaged
>>> luckily safe
The front and front tires were damaged, and the driver claimed that the steering wheel connecting lever had fallen off
"I have a video monitored by the dashcam, and with my 20 years of experience in driving, I finally didn't have a big accident, which is a blessing."
The video and pictures provided by Mr. Zhang showed that his car was diagonally on the highway, and the front and front tires were obviously damaged. ”
The picture shows that the telescopic lever of the steering gimbal has fallen off, and the connecting rod connected to the steering wheel has fallen off
On August 1, Master Li, a sports car driver, confirmed to reporters that he had witnessed the danger on the day of the incident, "his car was in front, my car was behind, and his car crashed into the highway barrier and the bridge pier, and the bridge pier brought the roof back and damaged the vehicle." ”
Master Li said: "That is quite dangerous, there is no direction, and the front of the car is out of control. The traffic police then rushed over to clean up the scene and told the car to move away. ”
>>> refused to be private
Truck driver: "It's not about losing money, it's about my life and the safety of others"
Mr. Zhang sighed that it was too suspenseful, "This thing is too dangerous, the speed is so fast on the highway, there are many vehicles, I am afraid that the rear car will hit and then have an accident, I checked and found that there was a problem with the steering system, I plugged it in first." The traffic police also rushed over at that time, saying that it was very dangerous to cross the road, and asked me if I could still go, and as soon as I saw this situation, I moved the scene of the first accident, reluctantly drove a few kilometers forward, stopped at a place that did not affect the passage, and quickly called them after sale. ”
Mr. Zhang said: "After the incident, they arranged for a nearby repair station to come over to assemble my car, and I continued to drive coal. At that time, the car was scraped, and then it was a maintenance station in Ulanqab, Inner Mongolia, Qingdao manufacturers sent the parts, they bought the tires, the tires were scratched, because the weather was hot, it was not safe after scratching, they replaced 3 tires, and the manufacturer finally spent more than 5,000 yuan to repair the car for me. ”
Tires are damaged
Mr. Zhang provided a repair record, "If it is my own personal damage to the car, the manufacturer will not be able to give this cost." ”
"I ask the manufacturer to return or replace the car for me, I can't always repair it like this!" Mr. Zhang told reporters that the manager of the FAW Liberation Maintenance Service Station in Ulanqab City, Inner Mongolia, contacted him afterwards, "Call me and say that there is something to come back to solve, I said can you be the master, and people said that they were entrusted by the manufacturer to tell me about this matter." I went all the way to look for it, and people said that it was okay to be private, send me a few more times for maintenance, and give tens of thousands of yuan in compensation, I have a recording of the conversation. I didn't ask for the other party's money, and they said that they would communicate with the manufacturer again, but they haven't said anything until now. ”
Mr. Zhang said frankly, "He said that he just wanted to take the money for himself, and I said that this is not a matter of losing money, but it involves the safety of my life and that of others." We think to ourselves, if the problem happens again, it will not only harm ourselves, but also may harm other people's families. ”
>>> who is responsible
I didn't dare to drive for 5 repairs in half a year, and I had to repay 13,000 car loans every month
"It's too dangerous." Mr. Zhang said that once the components of the vehicle's steering system are damaged and out of order, it is fatal to run on the road. In case of another big problem, who will be responsible for taking life?
For this tractor, Mr. Zhang is miserable, "Since I bought a new car, the parts of the steering system were not repaired for the first time at their maintenance station, and after the second maintenance was replaced, it was repaired 3 times later, and each maintenance was recorded, repaired all over the country, and recorded in the mobile phone software system." ”
39-year-old Mr. Zhang made it clear that he didn't dare to drive such a car again, "Now it's still in the two-year 'three guarantees' period, I don't dare to drive this car for a few days, just let it go, but the bank still has to repay the money, how to get the car loan, I now have to repay the car loan of 13,000 yuan every month." At that time, the down payment of 100,000 yuan for buying a car was equivalent to a loan of more than 300,000 yuan. ”
>>> the manufacturer's response
It is necessary to see whether it is a quality problem according to the inspection situation of the vehicle at that time
On August 1, a reporter from Huashang Daily Gale News contacted FAW Qingdao Jiefang Automobile Co., Ltd., and the customer service inquired about the license plate number and vehicle identification number, saying: "This needs to be identified on site, if it is an accessory within the warranty period, whether it is a quality problem that needs to be identified on site." If it is a quality problem, it can be dealt with according to the 'three guarantees'. ”
After checking the maintenance records, the customer service responded: "There was a repair report on July 5, I looked at it to say that the direction failed and caused the vehicle accident, and he now asks to return or change the car." We contacted the nearest service station on the same day and connected with him. ”
The customer service told reporters, "I will help you record, immediately feedback to our department, the current situation we need to be based on the inspection of the vehicle at the time, to see whether it is a quality problem to determine." ”
In addition, the customer service confirmed to reporters that Fengzhen Kimberly-Clark Automobile Service Co., Ltd. is the company's special maintenance service station.
>>> pit responds
When I went to the second scene, the car had been moved, and he said that the direction was a little crooked
On August 1, a reporter from Huashang Daily Gale News contacted Fengzhen Kimberly-Clark Automobile Service Co., Ltd., and a person in charge confirmed that he was responsible for replacing and repairing Mr. Zhang.
Did he provide any evidence? Did he provide a video of the steering stick falling from the car? It is now impossible to determine or detect the cause of this. ”
The person in charge explained, "He was dealing with the accident at the service station on the Qinghe side, and he called us at that time, and we said no, let's go insurance first, because there was no evidence at the first scene, and when the service station (maintenance man) went to the second scene, he had already moved the car." ”
The person in charge expressed his understanding of the traffic police's request to move the car, "His car had an accident, and after the car was moved, the service station (maintenance man) came to the scene and just said that the direction was a little crooked, and he corrected it." Later, I asked 'FAW Jiefang', and in consideration of the interests of users, he also replaced the parts that should be replaced, replaced the tires, and replaced the parts of the car's appearance. ”
>>> do your best to coordinate
I also want to retain the user "if I can compensate him a little, I will compensate a little"
As to whether FAW Qingdao Jiefang Automobile Co., Ltd. authorized her to have a private relationship with Mr. Zhang, the person in charge denied communicating with Mr. Zhang on behalf of the company.
"It's just that 'FAW Jiefang' wants me to talk to him, I mean that we are users of 'FAW Jiefang', from my point of view, I can compensate him a little bit, and comfort the user's heart and emotions. But the specific user didn't say anything, and in the end he didn't provide us with any video evidence. ”
The person in charge said: "Because he often repairs cars with us, I also want to retain the users of 'FAW Jiefang', and I don't want to lose a user." I don't know how to deal with his appeal, he should find a dealer, can the media solve it for him? Whoever sells him a car, he should find whom, 'liberation' has regional departments in various places, and there are also coordinators, how much can we solve for users, try our best to coordinate. ”
Huashang Daily Gale News reporter Li Hua edited by Dong Lin
(If there is any breaking news, please call the news hotline of Huashang Daily at 029-88880000)
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