Recently, the customer Mr. Ma's home was hit by a fire, and a large amount of cash stored was damaged to varying degrees, and he was anxious for a while. After seeking help from a number of financial institutions, Mr. Ma took the burnt banknotes to the Juye branch of the Bank of China.
After learning about Mr. Ma's situation, the staff of the bank immediately started the special treatment process after reporting to the leadership, patiently and meticulously inspected, strengthened and sorted out each damaged banknote, and handled the exchange procedures for him in accordance with relevant regulations. Mr. Ma expressed his appreciation for the efficient, professional and humane service shown by the bank in handling such special situations.
Bank of China has always adhered to the "customer-centric" service concept, continuously improved its service level, and strived to provide customers with a better and more intimate service experience. Here, the general public is also reminded to take good care of their personal belongings, and to get effective help and support in a timely manner when encountering similar problems. (Correspondent: Xu Shen)