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One-stop acceptance, multiple mediation, and cloud services build the community into a basic unit for conflict and dispute resolution

Aidong Yingxun urban and rural communities are the concentration of all kinds of contradictions and disputes. Whether it is the family conflict in the pots and pans, or the neighborhood dispute between the "Zhang family and the Li family", or the property problem of the "owner" and "housekeeper" who have become "enemies", etc., they all breed, brew, and ferment in the community, which is the basic unit of social governance. Whoever can build a strong line of defense against contradictions and disputes in the community will be able to take the initiative in grassroots social governance, and then effectively maintain the sense of gain and happiness of the masses.

Through step-by-step exploration and practice, Dongying City has given its own solution - adhere to and develop the "Fengqiao Experience" in the new era, and comprehensively build a "one-stop" diversified contradiction and dispute resolution system with the community as the basic unit, the city, county and township communities are connected, and the online and offline combination is combined, so as to promote more resources to sink into the community, and promote the resolution of contradictions and disputes at the grassroots level and in the bud.

Build a platform to strengthen the power of professional mediation

The affairs of the masses are managed and solved

Resolving conflicts and disputes depends on real work, and the community is a line of defense, and the platform and team come first.

The reporter visited a number of urban communities and rural districts in the city, and found that every spear adjustment center is "small but complete", and the mass reception window, conflict and dispute mediation room, and psychological counseling room are all standard. In addition, each community spear dispatch center has also built its own spear dispatch position according to its own reality.

At the Yuehe Community Party and Mass Service Center of Guangrao Street, Guangrao County, the reporter was attracted by the sign of "Yuelin Tea House" as soon as he entered the door.

One-stop acceptance, multiple mediation, and cloud services build the community into a basic unit for conflict and dispute resolution

"Come on, come on, have a cup of tea first." Wei Na, deputy director of the community neighborhood committee, introduced, "When you enter the community gate, you are a family. When the masses came to report the problem, we first drank tea and chatted, and when the mood stabilized, the problem was solved. Next door to the "Yuelin Tea House" is the conflict mediation room, when drinking tea, understand the ins and outs of the matter clearly, and then invite the two sides to sit down and talk, and solve the problem calmly.

At present, all 350 urban communities and rural districts in the city have built "one-stop" spear adjustment centers, achieving full coverage. The Political and Legal Committee of the Dongying Municipal Party Committee also took the lead in promulgating the construction specifications for the four-level "one-stop" contradiction and dispute mediation center in cities, counties and townships in the province to promote the standardization and standardization of the spear mediation center.

If there is a position, how can the personnel be mobilized in order to effectively give full play to the efficiency of the positional resources?

"We take out more than 3,800 yuan of special funds every year to equip at least 2 full-time mediators for town, street and community centers, and set up a team of 850 full-time mediators to solve the worries and worries of the people." Song Weihong, chief of the grassroots social governance section of the Political and Legal Committee of the Municipal Party Committee, introduced this.

In the emerging community of Kenli Street, Kenli District, the reporter met one of the 850 full-time mediators. This year's 56-year-old Sun Xuechang has changed from the former building chief to the later grid member, and then to the current full-time mediator of the emerging community spear mediation center, which can be said to be the "old man" of the grassroots social governance front.

Sun Xuechang said that there are many "old mediators" like him, who have rich experience in grassroots work, and at the same time have the advantages of being familiar with people, places, and situations, and can find all kinds of contradictions and disputes in a more timely and effective manner. In practice, these "old people" and a young mediator form a "new and old partner", one is experienced, the other is innovative and has ideas, and can achieve the superposition effect of "1+1>2".

One-stop acceptance, multiple mediation, and cloud services build the community into a basic unit for conflict and dispute resolution

In order to build and manage the team of full-time mediators well, the Political and Legal Committee of the Municipal Party Committee has made great efforts. In March this year, Dongying City's safe construction and grassroots social governance "big training, big promotion" action was launched, and all levels of the city organized grid members, mediators, and group prevention and control team members to carry out full-coverage, normalized and uninterrupted training in accordance with the principles of full staff training, due diligence training, and hierarchical grading. During the period, industry experts, scholars and front-line workers with rich practical experience were invited to give lectures, aiming to cultivate a professional mediation team with excellent quality, outstanding skills and public satisfaction, and provide a strong team guarantee for community mediation work. Up to now, more than 2,200 training activities have been held at the four levels of cities, counties and townships, and more than 32,000 people have been trained.

Of course, in the face of the endless contradictions, disputes and mass demands at the grassroots level, it is far from enough to rely on the strength of mediators, and it is necessary for all parties at all levels to participate extensively, cooperate closely, and form a joint force.

"In response to the shortage of grassroots mediation resources and the insufficient supply of legal services, we have set up a diversified expert database for the resolution of conflicts and disputes at the city and county levels, absorbing the backbone of key departments at all levels and experts in the industry field. On this basis, uniformly set up contact points for judges, procurators, police officers, and lawyers in community conflict investigation centers, implement real-name management, participate in conflict resolution according to the needs of the center's work, and provide legal consultation and mediation services to the masses nearby. Song Weihong said.

In this matter, Gong Hongyan, Secretary of the Party Committee of the Guoan Community of Guangrao Street, Guangrao County, was deeply touched. According to her recollection, it turned out that the fire-fighting facilities of the waterfront Huating community were paralyzed, and the high floors could not be connected to the water, and there were potential safety hazards, which were very popular with the masses. As a result, there was a conflict between the residents and the property management company, and the two parties refused to give in, and the mediator failed to mediate many times. Under such circumstances, the community spear investigation center coordinated with the community party branch, business committee, property management company, relevant county-level units, resident lawyers, resident judges, etc. to hold multiple joint meetings, and finally decided to use the residents' maintenance fund. However, 48 per cent of the residents of the community have not paid the maintenance fund, and getting money from these residents has become a major problem. Resident judge Li Meiqin and resident lawyer Yan Zipeng went directly to the community, teamed up with community party members, the masses, property and other personnel, and spent 11 nights visiting 897 households in groups, explaining policies and winning support from door to door. In the face of residents who refuse to pay their fees, the problem is resolved through legal channels such as issuing lawyers' letters. In the end, it lasted 9 months, and more than 20 yuan of funds were collected to repair the fire protection system to a state of readiness.

One-stop acceptance, multiple mediation, and cloud services build the community into a basic unit for conflict and dispute resolution

During the visit, the reporter found that each community spear investigation center has put the information of the judges, prosecutors, police officers, and lawyers stationed at the site "on the wall", and can provide consulting services at any time through telephone, WeChat, the Internet, etc., and sometimes even go to the community to work on the spot. "The community called them if they didn't understand the law, and they were always available, which really helped us do our job." Speaking of Yan Zipeng and Li Meiqin, Gong Hongyan's words were full of gratitude.

Diversified participation and deepening the self-governance of the masses

Draw a good contradiction to resolve the "concentric circles"

The Dongfang Community of Kenli Street, Kenli District, has a grid "one-day assistant day" every month. Whenever the "assistant day" comes, the community legal mediation team will take action, follow the grid staff into the building, participate in the daily inspection, if the signs of contradictions and disputes are found in the process of visiting and inspecting, they can be resolved on the spot, and those that cannot be resolved immediately will be reported to the community spear mediation center, and everyone will find a way to solve them together.

The legal mediation team is a community self-organization team established earlier in the Oriental Community, which is led by the secretary of the Party branch of retired cadres, and composed of residents, auxiliary police, volunteers, etc. "They have a certain knowledge of the law and a certain amount of authority among the residents, so they have helped us a lot." Zhao Yue, a mediator at the Oriental Community Spear Mediation Center, said.

One-stop acceptance, multiple mediation, and cloud services build the community into a basic unit for conflict and dispute resolution

In recent years, under the leadership of the community party committee, 18 self-organizations such as walking troupes, choirs, dance teams and other 18 self-organizations have been widely established, and through democratic elections, the city's first community self-organization federation has been established.

Coincidentally, in Yujing Community, Huanghe Road Street, Dongying District, there is also an active conflict mediation team. The difference is that Yujing Community is an oilfield transfer community, and there are many oilfield communities in the jurisdiction, so it is necessary to adapt measures to local conditions and give full play to the role of "veteran cadres" in the oilfield when resolving conflicts and disputes.

One of them is Zhou Bingkai, a member of the "Yuancheng" mediation team of Yujing Community, who was the party secretary of Shengli Oilfield Gathering and Transportation Company before his retirement. As a retired veteran comrade of the unit, he has a high prestige among the residents of the community, and often assumes the role of "talker". "We give full play to the role of 'key people' and 'leaders', let 'old cadres manage old guys', and let familiar people 'knock on the door', so that we can play a role in resolving conflicts and disputes." Zhang Liyuan, secretary of the community party committee, said.

One-stop acceptance, multiple mediation, and cloud services build the community into a basic unit for conflict and dispute resolution

At the same time, the Yujing community is also working hard to deepen the autonomy of residents, and extensively excavate "community talents" with energy, expertise and authority, so that they can participate in mediation work.

Tang Chao, director of the Yujing Garden Community Business Committee, is a legal person of Shandong Yingchao Law Firm and the leader of the community-organized "Oil City Legal Aid" volunteer service team. "Our service team is spontaneously formed by residents with lawyer qualifications in the jurisdiction, and regularly carries out activities such as rule of law publicity and legal consultation in the community, if our legal knowledge can help everyone resolve disputes and untie knots, it can also be regarded as a modest contribution to the harmony and stability of the community." Tang Chao said.

In various urban communities and rural districts in the city, there are not a few residents like Zhou Bingkai and Tang Chao who spontaneously participate in community affairs. At present, there are 4,479 full-time grid members, 231 judges, 291 police officers, 441 lawyers, 900 mediation experts, more than 40,000 "five old" personnel and party member volunteers in the city to join the community spear mediation team, they are active in the front line of community spear mediation, and have become the backbone of the grassroots diversified dispute resolution force. At the same time, more and more people are also taking the initiative to participate in community management, from "bystanders" to "actors", from "I want to do it" to "I want to do it", and a good situation in which everyone participates in the resolution of contradictions and disputes is accelerating.

Digital support, open up online and offline dual channels

Install the "accelerator key" for conflict resolution

Digitalization is a distinctive feature of the "Fengqiao Experience" in the new era, and it is also a powerful driving force for improving the efficiency of grassroots social governance.

The reporter visited and found that the community spear mediation center has been connected to the "one-stop" diversified contradiction and dispute resolution information platform in Shandong Province, through which the mediator can enter the incident online, establish a ledger, track and supervise, vertically through the city, county and township communities, horizontally connect the political and legal units and key industry authorities, and open up the "online + offline" and "on-site + remote" dual channels for conflict and dispute resolution and mediation.

In the Lijin County Court, the reporter saw a new online model: on May 22, the police officers of the Lijin Court Executive Bureau conducted online mediation for the applicant for execution and the person subject to execution through the "Yellow River Estuary Cloud Court", and the two parties reached a settlement agreement, and the case payment of 8,000 yuan was executed on the same day; On May 30, the Administrative Comprehensive Trial Court heard a private lending dispute case with the help of the "Yellow River Estuary Cloud Court"; On June 27, the assistant judge of the Chenzhuang Court carried out a legal popularization education class for the residents of Xinhe Community through the "Yellow River Estuary Cloud Court" online; On July 17, the Lijin Court relied on the "Yellow River Estuary Cloud Court" to connect the Yanzhong community online and serve the judgment documents online for the parties to the case.

One-stop acceptance, multiple mediation, and cloud services build the community into a basic unit for conflict and dispute resolution

So, what is the "Yellow River Estuary Cloud Court"? Why does it do so much online? It turned out that the "Yellow River Estuary Cloud Court" was a practical matter of people's livelihood jointly promoted by the Political and Legal Committee of the Municipal Party Committee and the Municipal Court. The courts at the city and county levels set up studios in the case filing divisions, designated a judge to be on duty every day, built the "Yellow River Estuary Cloud Court" in the community center, and relied on the "people's court mediation platform" to provide community centers with services such as guidance and mediation, legal consultation, judicial confirmation, online case filing, and online litigation, effectively breaking the limitations of time and space, and delivering judicial services to the masses.

"If the community spear investigation center encounters legal problems, it can consult the duty judge through the information platform. The duty judge may also guide mediation through video linking, and promptly answer questions raised by the parties. The 'cloud mediation' of cases and the 'cloud confirmation' of agreements not only meet the needs of the masses for efficient and convenient dispute resolution, but also avoid the entry of batch cases into judicial procedures. Li Qian, judge of the Lijin County Court, introduced. At present, Lijin County has built 19 "Yellow River Estuary Cloud Courts" in various towns, streets and community spear investigation centers, and is the first in the city to realize the full coverage and substantive operation of the "Yellow River Estuary Cloud Court" in the county. In the first half of 2024, the Lijin County Court's pre-litigation mediation success rate, pre-litigation mediation success diversion rate and other indicators are in the forefront of the city, and the management of litigation sources has achieved remarkable results.

The same "cloud service" and "shared cloud procuratorate" are a major exploration practice of the Hekou District Procuratorate.

Hekou District has obvious characteristics of diversification and differentiation, and the administrative area is vast, and some villages and towns are far away from the urban area, so the legal service resources are relatively weak. In response to this practical difficulty, the Hekou District Procuratorate pioneered the "shared cloud procuratorate" working model in the city and independently developed a "shared cloud procuratorate" comprehensive information platform.

One-stop acceptance, multiple mediation, and cloud services build the community into a basic unit for conflict and dispute resolution

In the "shared cloud inspection" studio in Chongwen Community, Liuhe Street, Hekou District, two upstairs and downstairs neighbors had a dispute over heating leakage. The downstairs resident said that his newly renovated house had a falling ceiling and damaged window covers due to water leakage upstairs. Upstairs residents said the leak was not their own. The two sides do not give in to each other. As a last resort, the community secretary pressed the "procuratorial visit" button of the "shared cloud inspection", and Zheng Zhanjie, deputy procurator general of the district procuratorate, quickly came to the scene to explain the legal relationship and responsibility involved in the water leakage of the upper and lower floors.

Including the Chongwen community, a total of 9 on-site contact points have been set up in the whole district, and the masses can consult legal issues and reflect contradictory demands by scanning the "WeChat QR code" or clicking on the smart touch screen of the shared contact point, so as to achieve "zero distance" between the prosecutor and the people.

By strengthening the community-level "one-stop" spear mediation center, Dongying City has resolved a large number of contradictions and disputes at the grassroots level, effectively realizing that small matters do not leave the village, major matters do not leave the town, and contradictions do not turn in. Since the beginning of this year, the city has resolved more than 38,000 conflicts and disputes, of which more than 31,000 have been resolved at the community level.

From the numerical point of view, this is not only the best annotation of contradictions and disputes that stop at the beginning and turn into the bud, but also a vivid portrayal of the inheritance and development of the "Fengqiao experience" in Dongying in the new era, and a strong proof that the happiness of the masses has been effectively satisfied.

(Reporter Ma Wenhui)

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