"The water leakage problem has been for a month, and the property has been repaired, but the workmanship is perfunctory, the attitude is not good, and the leakage point has not been completely repaired."
recently
Ms. Li from Xincun Street reflected
There is a water leak in the location of the outdoor unit of the air conditioner in the home
And expressed dissatisfaction with the service attitude of the property
After receiving the residents' complaints, the community staff contacted the claimant and the person in charge of the property respectively to learn about the incident. During the maintenance process between the two parties, there were some miscommunication and misunderstandings between the owner and the maintenance personnel. After community consultation, the property will be repaired again for Ms. Li the next day.
On the day of the repair, the community staff and the property staff came to Ms. Li's home. In order to completely solve the problem of water leakage, the community staff cooperated with the maintenance personnel to do the water leakage inspection, and informed Ms. Li of the community phone number, so as to facilitate timely communication in the event of follow-up problems.
At the same time, with the mediation of the community staff, the two parties successfully resolved the misunderstanding, and the property staff also said that they would improve the quality of their services.
Her complaint was resolved within 24 hours, and Ms. Li expressed her heartfelt gratitude to the community.
There is "speed" in doing things for the people
Intimate service has "temperature"
Source: Fengtai District City Finger Center
Intern Editor: Qian Yixin