On July 20, a consumer named Mr. Wang bought a fountain pen worth 5,500 yuan at the official flagship store of Tmall Montblanc.
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When Mr. Wang received the pen, he did something that many people would do – try to write. The moment the tip of the pen touches the paper, things start to take a direction in unexpected directions. Mr. Wang found that the handwriting of the expensive fountain pen did not meet his expectations. As a consumer who strives for perfection, he decided to initiate a 7-day no-reason return procedure.
Just when Mr. Wang confidently applied for a return, he was met with an unexpected rejection. The reason given by the official Montblanc flagship store is that once the pen is dipped in ink, the nib cannot be restored to a new state, which will seriously affect the secondary sales of the product. This response immediately sparked heated arguments on both sides.
The controversy quickly sparked heated discussions on the Internet, and netizens had a variety of opinions. Some people sympathize with Mr. Wang and think that high-priced goods should have the right to try; There are also those who side with Montblanc and believe that used goods really shouldn't be returned.
So far, Mr. Wang and Montblanc officials have not reached an agreement on the issue of returns. In the age of online shopping, both consumers and merchants need to be more rational and responsible. For consumers, they need to be more cautious when buying high-priced goods; For merchants, it may be necessary to consider creating more flexible trial and return policies for high-end products.