Recently, there have been multiple rounds of heavy rainfall in Hunan, and some areas have suffered severe floods and geological disasters. Affected by Typhoon "Gemei", many places in Chenzhou suffered heavy rains, among which 13 towns and villages in Zixing City experienced heavy rain or extremely heavy rains, causing casualties.
In the face of the severe flood prevention situation, CPIC took urgent action, coordinated the total score and coordinated production and life, and did a solid job in flood response and insurance claim services, so as to fully protect the safety of people's lives and property. CPIC Property & Casualty Hunan Branch responded quickly, immediately activated the flood control emergency plan, mobilized more than 20 experienced members of the disaster reserve team, formed a number of emergency rescue teams, and went to Chenzhou, Hengyang, Xiangtan and other places that were seriously affected by the disaster, to ensure that the risk reduction measures and various claims services before and after the disaster were implemented, and to provide CPIC services with responsibility, wisdom and temperature in an all-round way.
Go to the front line
Escort for the people
During the heavy rain, the number of reports of wading vehicles in Hunan surged. Countless "CPIC Blue" went against the grain and fought on the front line of danger, making every effort to do a good job in on-site support, vehicle rescue, maintenance guidance, etc., to help customers transfer vehicles or assist in contacting rescue.
In Chenzhou
CPIC received an urgent report from its client, Mr. Ye, that his vehicle parked in the parking lot of Bailang Town, Zixing City, had been flooded due to heavy rain. Liao Shiqi, a surveyor of CPIC Property & Casualty Hunan Branch, heard the customer's anxiety and uneasiness from the phone, and he immediately calmed the customer's nervousness, braved the pouring rain and arrived at the scene in less than half an hour, cut off the power of the vehicle, and immediately arranged a tow truck to rescue the vehicle. Mr. Ye, who was in a different place, praised again and again, and really felt the warm CPIC service!
in Hengyang
When Ms. He reported the case, she said anxiously: "The water is almost submerged, what should I do...... the front windshield", surveyor Chen Jun received the call, and immediately dispatched a nearby standby trailer to the scene for rescue. Upon arrival at the scene, an emergency rescue was immediately launched for Ms. Ho's vehicle. When Chen Jun found that the depth of water on the road was about 30 centimeters, in order to prevent other vehicles from wading in the water and causing damage, he set up warning signs outside the flooded area and actively guided other vehicles to detour, minimizing the risk of subsequent vehicles wading into the water.
In Xiangtan
The heavy rain caused serious water accumulation on the Fenghuang Road section of Yishuhe Town, making it difficult for vehicles to pass. In the face of this emergency, CPIC Property & Casualty Hunan Branch acted quickly and worked closely with the local traffic police department to set up a cordon at the intersection of Xiangtan Second Bridge on Fenghuang Road, and arranged personnel to be on duty on site to ensure the safety of road traffic, effectively reduce the possible losses of vehicles due to wading in water, and also ensure the safety of pedestrians and vehicles passing by.
Escort the three rural areas
Do not miss the agricultural time to resume production and life
Many of the hardest-hit areas in Hunan are the major grain-producing counties in Hunan Province. How can we help the masses reduce their losses and resume production and life, so as to ensure national food security?
"The claim settlement work has been completed, and we will send more than 10 million yuan of compensation to the affected people in Pingjiang, Yueyang, mainly some large planters and breeders." In order to help the affected farmers resume agricultural production as soon as possible, CPIC donated seeds to large planters, and invited agricultural technology experts from the County Agriculture and Rural Bureau to go to the front line of townships and towns to provide technical guidance for post-disaster reconstruction and resumption of work and production in rice-growing areas.
In the midst of the raging flood situation, CPIC P&C Hunan Branch and the "Village Sound" emergency broadcast played an important role in informing the people to evacuate quickly, prevent risks and reduce losses.
"If the car is flooded, the insurance will not be compensated, how to compensate?" "If the rice is washed away by the flood, how much can I pay?" …… Recently, the popular science of insurance on the loudspeaker of Hunan's "Village Ringing" was opened again, this time with the theme of claims service. In order to let more people "understand insurance" and "use insurance", since the beginning of this year, CPIC Property & Casualty Hunan Branch has continued to popularize insurance knowledge through "village sounds" and bring insurance concepts to the fields.
Insurance + Technology
Comprehensively promote risk reduction
Technology is the key to speeding up claims. At present, more than 60% of the cases of CPIC P&C Hunan Branch have achieved online claims, and it has withstood the test through transparent claims settlement and efficient claims settlement services before multiple disasters.
Since the beginning of the flood season, CPIC Property & Casualty Hunan Branch has carried out real-time dynamic detection of flooded vehicles, and continuously updated the risk map to improve accuracy by analyzing the flood-prone points of flooded vehicles reported over the years.
"On the basis of the original 100 flooding radars, we have formulated an expansion plan for 100 additional flooding radars to further expand the coverage of early warning, providing strong support for customers to warn of risks." According to the auto insurance claims staff of CPIC Property & Casualty Hunan Branch, the AI robot was immediately activated after the system was monitored, actively calling customers for early warning, effectively playing the role of risk prevention in the insurance industry.
It is reported that CPIC Property & Casualty has independently developed the "Hunan Prevention and Insurance" risk reduction service platform, which closely connects with real-time meteorological data, uses GIS technology and service grid management system, and establishes grading and classification rules according to the changes in the risk level of disaster weather such as heavy rain and floods, so as to provide progressive risk early warning to customers and the company's disaster preparedness personnel. Since the beginning of this year, "Hunan Defense and Protection" has pushed 1.5 million early warning messages and transferred more than 2,000 vehicles to safety in a timely manner. Through early warning, visits and help transfer, we have avoided property losses of more than 20 million yuan for customers, and built a strong safety line for the people in the heavy rain.
With the end of the heavy rainfall, on the basis of the rapid development of flood prevention and flood control and disaster relief claims in the early stage, CPIC Property & Casualty has gradually put its focus on post-disaster reconstruction, escorting the reconstruction of homes and resuming production and life for the masses of people with professional services and claims payments, and giving full play to the role of insurance as an economic shock absorber and social stabilizer in an all-round way.