On August 8, 2024, Haici Medical North Campus (Qingdao Hongdao People's Hospital) will celebrate its first anniversary. A year ago, on August 8, the Chengyang District Health Bureau and Qingdao Haici Traditional Chinese Medicine Medical Group formally signed a trusteeship agreement, and Hongdao People's Hospital was integrated into the management of the group as a whole and became the North Campus of Haici Medical. Under the guidance of the strategy of "homogeneous management and differentiated development", in accordance with the construction idea of "emancipating the mind, seeking truth from facts, focusing on the main business, seeking progress through change, and achieving common happiness", after a year of hard work, Vientiane has been renewed, the medical level and service capacity have been greatly improved, and the development of the hospital has entered the fast lane.
Focus on the needs of the masses and strive to solve the "five difficulties" problem Medical services have been upgraded
Adhering to the service concept of "Humanistic Medical Care and Warm Haici", the North Hospital adheres to the patient-centered approach, continuously optimizes the service process in all aspects of "pre-medical, medical-post-medical", strengthens service awareness, continuously improves the quality of medical services, creates a "one-stop service" model for outpatient and inpatient services, and strives to solve the "five difficulties" problems, so that medical care is more warm, services are more powerful, and strive to improve the public's sense of access to medical treatment.
1
Hardware facilities are optimized and upgraded, making the road to medical treatment more comfortable
After the trusteeship, the old fence was demolished in the north courtyard, and the hardening of the road surface and the painting of the exterior walls of the buildings were quickly completed, and the environment of the hospital was completely renewed. The layout of the outpatient complex building is optimized, and a one-stop service center is set up in the lobby on the first floor to integrate multiple services to achieve "one-time handling" for patients. Integrate all areas of the outpatient building, adjust the layout of departments, and improve the efficiency of patient treatment.
A number of warm services have been added to the outpatient area, such as comfortable soft seats, shared wheelchairs, purified water dispensers, disposable paper cups, etc., so that patients can feel "humanistic medical care, warm service". An outdoor corridor was added and an elevator was added to facilitate the travel of patients.
Integrated Service Center
Comfortable upholstered seats
Outdoor verandah
2
Strengthen parking management and make the road to medical treatment smoother
The first is smart parking and standardized traffic. The smart parking management system was launched to promote parking management through informatization. The second is to make reasonable planning and increase parking spaces. Through reasonable setting of traffic signs, markings, separate entrances and exits and other measures, optimize traffic routes, improve the efficiency of road traffic in the hospital. Scientifically and reasonably divide parking spaces, and implement all the demarcation to meet the parking needs of patients to the greatest extent. The third is to give way to the people and take the initiative to guide. Strengthen the management of employee parking, and "give way" to limited parking resources for patients. Arrange special personnel to guide and control at the intersections and key areas in the hospital to ensure the safe and smooth parking in the hospital and effectively alleviate the "parking difficulty".
Smart parking management system
Special personnel will be arranged to guard the intersections and key areas in the hospital
3
Update the publicity logo, and the road to medical treatment is not confused
The hospital's development vision, 48-character policy, and 20-character spirit have been implemented in the North Campus, guiding employees to enhance their sense of identity with the hospital culture and strengthening the endogenous driving force for the development of the hospital. Set up a cultural corridor, set up hospital profile, hospital culture, traditional Chinese medicine culture, department characteristic diagnosis and treatment technology, party building culture and other sections, and constantly create a positive and harmonious hospital culture.
In the outpatient area, an electronic screen for expert profiles is added, and department display racks and expert profiles are set up to facilitate the public to obtain expert information. Each floor is equipped with floor indexes, in-floor signs, department signs, and additional hospital floor plans to provide clear guidance for patients to seek medical treatment, so that the road to medical treatment is no longer confused.
The group's culture landed in the North Campus
Hospital logo
Cultural Corridor
4
Optimize the service model and make the road to medical treatment more heartwarming
Adhering to the service concept of "Humanistic Medical Care and Warm Haici", the North Hospital continuously optimizes the service model, improves convenient service measures, implements warm service, smile service, volunteer service, provides medical record copy and mailing services, traditional Chinese medicine decoction and home delivery services, and provides medical escort services for the elderly, disabled and other patients in need. A comprehensive service center is set up on the first and second floors of the outpatient clinic, equipped with medical guides to provide consultation, guidance and appointment services for patients; The day ward of traditional Chinese medicine was opened, and the day diagnosis and treatment service model was implemented, so that patients received diagnosis and treatment in the hospital during the day and went home to rest at night, which greatly shortened the waiting time and made it more cost-effective, time-saving and worry-free to see a doctor...... The North Hospital has taken multiple measures to quickly upgrade medical services and provide patients with warm, convenient and comfortable diagnosis and treatment services.
Warm escort service
The decoction of traditional Chinese medicine is delivered to your home
5
Informatization empowerment makes the road to medical treatment faster
Implement informatization upgrading, establish an information management system with efficiency as the core and a patient service system with convenience and benefit to the people as the core, and realize multi-channel appointment diagnosis and treatment. Self-service machines are added to the outpatient clinic to realize "one-stop" services such as filing, card issuance, recharge, self-service registration, appointment registration, number pick-up, payment, self-service inquiry, and self-service printing, so as to meet the whole process of offline medical treatment; A self-service film printer was added to the Imaging Division. Completed the docking with Qingdao Huiyi Platform and Healthy Qingdao, realized online appointment and registration, and launched the pilot of smart wards, making it more convenient for the masses to seek medical treatment.
Self-service printer for film in the imaging department
Self-service machines
It starts with the needs of the patient,
Finally, the patient is satisfied,
Exceed patient expectations,
Originated from the unity of doctors and patients.
The North Campus focuses on the medical needs of the masses.
Continuously improve the quality of medical services,
Comprehensively improve the people's experience of seeing a doctor,
Wholeheartedly escort the health of the people.