"The service of the Rural Commercial Bank is really intimate." Recently, Ms. Li took her mother's bank card to the Yucai Street Branch of Qinxian Rural Commercial Bank to handle cash withdrawal business, but was told that the password of the card had been locked and she needed to go to the window with a valid identity document.
Ms. Li was upset when she heard this, as it turned out that her mother had been ill for many years and had difficulty traveling. After learning about the relevant situation, the staff of the branch immediately coordinated personnel to come to the door to verify, and after confirming the actual situation and true wishes of the elderly, they successfully handled the password reset business for them, which was the beginning of the scene.
For a long time, Qinxian Rural Commercial Bank has adhered to the customer-centric, continuously improved the quality and efficiency of financial services, and demonstrated the warmth and responsibility of the "people's bank" with practical actions.
The bank has continuously improved the environment of its outlets, strengthened the allocation of hardware facilities, set up "green channels" and "love seats", equipped with medical kits and wheelchairs, and continued to promote the construction of "age-appropriate" hall services to make the services more heart-warming.
By optimizing cash services, we ensure sufficient cash reserves in small and medium-sized denominations across all outlets, and at the same time, comprehensively promote coin purse services to meet customers' cash needs and make services more intimate. Up to now, more than 1,000 coin purses have been exchanged.
Focusing on the key customer groups of "one old and one young", the bank has continuously strengthened the popularization of financial knowledge such as preventing illegal fundraising and telecommunication network fraud, and has taken multiple measures to optimize and improve the financial service conditions of customers, effectively improve the level of financial services, and make services more secure. Li Xin
Source: Changzhi Nongxin