At noon on August 6, affected by heavy rainfall, there was water accumulation in the north gate section of Qilin District No. 7 Middle School in the Fangjiayuan Community of Liaokou Street, Qilin District, which brought great inconvenience to residents. Faced with this emergency, the community quickly organized staff, sanitation workers and volunteers to brave the rain to go to the waterlogged area. In a short period of time, the debris blocking the smooth flow of water at the scene was removed by them one by one, ensuring smooth traffic and pedestrian safety.
"Let the small things be resolved in the building, let the urgent things be decomposed in the community, and let the difficult things be solved in the jurisdiction." This is a concrete embodiment of the improvement of community service capabilities of Fangjiayuan Community in Liaokou Street, Qilin District, in responding to residents' demands, taking the initiative to solve problems, and solving community problems.
Resolve family conflicts
As an ordinary staff member of Fangjiayuan Community, Zhang Hongmei resolves family conflicts and promotes neighborhood harmony with her carefulness, professionalism and sense of responsibility.
On August 25, when Zhang Hongmei learned from the property office that a resident in a community in the jurisdiction had serious family conflicts, she immediately visited the household. During the visit, Zhang Hongmei patiently listened to the residents' complaints and found the crux of the conflict. She uses her professional knowledge and communication skills to patiently guide both parties to express their opinions, listen to each other's opinions, and gradually build trust. Through her efforts, the two sides were finally able to sit down, discuss the issue calmly, and reach a preliminary consensus.
In order to ensure that the contradiction is effectively resolved, Zhang Hongmei did not stop there. She has taken a variety of methods, such as direct return visits and conflict research meetings, to continue to pay attention to the situation of the residents. At the same time, psychological counselors are invited to provide emotional counseling and communication skills training for both parties to the conflict, and contact legal aid institutions for consultation and assistance, so that the parties can learn how to deal with family problems.
Helping children in need
In the community, there is a family that is going through many trials of life, but fortunately, they are not alone.
Huang, divorced in 2020 for personal reasons, and was sentenced for theft the following year, a series of misfortunes that brought a heavy blow to the entire family. His son, in particular, is taken care of by his elderly grandmother and others for his daily life and studies. My grandmother is 63 years old and still has to do odd jobs to make ends meet, and my grandmother is 94 years old and her health is worrying.
In the face of this predicament, the community civil affairs coordinator did not sit idly by, went to the child's home three times to learn more about his family situation and needs, applied for the child's subsistence allowance, and provided a certain material guarantee for the child's growth.
Knowing the great impact of family changes on children's physical and mental health, the civil affairs coordinators actively connected with the street social work stations and introduced a professional social work intervention mechanism. After half a year of careful tutoring and companionship, the child has not only made significant progress in his studies, but more importantly, his personality has become more cheerful and he has learned how to face the difficulties and challenges in life. Every month, he would take the initiative to write to his father, who was far away in prison, encouraging him to reform and strive for an early return to society.
Caring for the elderly
In the process of distributing subsidies for the elderly, the staff of Fangjiayuan community changed from passive waiting for services to active door-to-door certification, ensuring that every eligible elderly person in the jurisdiction can successfully receive the due subsidies, which has won wide praise from the elderly and their families.
During the door-to-door certification, the community staff patiently asked about the physical condition and living needs of the elderly, and carefully answered the questions of the elderly and their children. For those elderly people who have difficulty communicating due to old age, poor hearing, etc., the staff repeats loudly and writes to ensure that the information is conveyed accurately.
At present, 236 elderly people in the community receive the subsidy on time every quarter.
Qujing financial media reporter Yang Ziyu