Mr. Jiang, who lives in Hankou, has recently been troubled by mobile phone deductions. Mr. Jiang, who is in his 60s, retires and occasionally makes mobile online purchases at home. Some time ago, when inquiring about paying bills, he found two unidentified expenses.
Both fees were incurred on August 30 and September 14, respectively, and amounted to $49.9. The bill shows that the purchase is a discounted purchase, and the payment method is automatic deduction. Mr. Jiang was very confused by this, saying that the mobile phone was always in his possession, his family would not use his mobile phone, and only he knew the payment password.
After checking the details of Mr. Jiang's mobile phone bill, the reporter contacted the deduction merchant "Xinxinghui" according to the consultation number in the "Manage Automatic Deduction" column. Its customer service staff said that it may be a video or click on an ad to participate in the event, and the mobile phone needs to confirm the successful subscription, and after becoming a member, you can watch the short drama video, and if you don't turn it off, it will be automatically renewed. But Mr. Jiang said that he watched the video through Toutiao and did not subscribe, but was deducted from these two fees.
Mr. Jiang felt that he was completely unaware of the two purchases and was innocent of being deducted. Subsequently, the reporter reported the situation to the payment platform. Alipay customer service staff said that this is an auto-renewal membership service, and the opening time is 11:52 on August 29, and it is recommended to check whether you clicked on the relevant link to open the business at that time. If you do not recognize the deduction, you can report the problem to the merchant through the Alipay platform.
At present, the merchant has accepted Mr. Jiang's refund application. The customer service staff of the payment platform also reminded consumers that they can turn off the fingerprint and face swipe modes in the mobile payment method and choose to enter the password to pay to avoid similar consumption.