The Mid-Autumn Festival has just passed, but there is such a consumer, but he is really very troubled because of the Mid-Autumn Festival mooncakes......
Originally, he took a fancy to the brand of Hong Kong Maxim's mooncakes, and the man spent 1858 yuan to buy 4 boxes of Maxim's mooncakes in Tmall Supermarket to send them to guests, but he was dumbfounded after the goods arrived-
No Maxim's mooncakes, only 4 empty gift bags of Maxim's mooncakes?
The man thought that there was a problem with the express link, and hurriedly questioned Tmall customer service, and the answer he got was so angry that he almost vomited blood......
The customer service said: That's right, the title of the product says "gift bag"! So you did spend $1858 on 4 empty bags!
It's a big holiday, is this playing consumers like monkeys? (Click to view video)
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This thing, no matter who encounters it, it is also wonderful!
On the eve of the Mid-Autumn Festival, the man thought of buying some high-end mooncakes for important guests, so he thought of online shopping.
Perhaps because he was afraid of buying a fake, or because he trusted Tmall Supermarket, the man finally chose to place an order at Tmall Supermarket and bought 4 boxes of Hong Kong Maxim's Double Yellow and White Lotus Paste mooncakes at a price of 499 yuan per box......
In the shopping records posted by the man, he spent a total of 1858 yuan.2 yuan to place an order.
The author searched on the shopping platform, and the price of the same brand and the same style of moon cakes on the Internet varies, and the cheap ones cost more than 200 a box, and the Hong Kong direct store is more than 400 a box.
And the man spent 499 yuan / box to buy, which was indeed considered on the premise of "genuine products......
However, the moment he got the courier and opened it, the man was completely stunned - except for the four empty gift bags, there was not a piece of moon cake to be seen?
That's a bit of a joke, isn't it?
The man hurriedly contacted the customer service of Tmall Supermarket, but the reply he received made him angry......
The after-sales customer service said: The link label of the product purchased by the man reads "gift bag", so it is no problem to receive an empty bag of 4 mooncakes!
And because it has been marked "does not support 7-day no reason to return", the man can't return it if he wants to!
Indeed, the man opened his purchase link again, and it was written "Hong Kong Maxim's Double Yellow and White Lotus Paste Gift Bag", and the last two words "gift bag" were very eye-catching!
Does this mean that Tmall Supermarket is really selling empty gift bags at a unit price of 499 yuan?
The man was not convinced, and took out two other pieces of evidence to prove that he was going to buy mooncakes!
The first evidence: Before purchasing, the man asked the pre-sales customer service, is there a mooncake in this? A box of moon cakes?
The customer service is very clear: there are moon cakes, about 8 in a box!
The second evidence, the man looked at the previous evaluation of the product, and the comments of other users were obviously the evaluation of moon cakes!
"It's egg yolk inside, brushed but sweet, it's a little greasy to eat two"
"The mooncakes were delicious and recommendable"
There are even pictures of directly drying and tearing off the packaging of mooncakes......
Doesn't this kind of evidence prove that the person who bought the link to this product should have received mooncakes?
What if the word "gift bag" is written in the title?
For the description of a certain commodity gift box, it can indeed be conventionally expressed as "a certain commodity gift box", and everyone can understand that this means that the product is packaged in the form of a "gift box"!
In the face of doubts, the pre-sales and after-sales customer service of Tmall Supermarket are not uniform, which makes it difficult for consumers to accept.
Taking 10,000 steps back, even if this link is really an empty bag selling Maxim's mooncakes, can it be worth 499 yuan each? Consumers are not stupid to buy empty bags at such a high price......
Now, in response to the situation of Tmall Supermarket opening its eyes and talking nonsense, consumers said that they have complained to the Market Supervision Bureau and are waiting for the result.
In the author's opinion, this should be a mistake made by Tmall Supermarket when putting goods on the shelves, which is a problem of its own internal operation and cannot be passed on to consumers.
It's not good for a dead duck to have a hard mouth, is it so hard to admit that you're wrong? Or is it really a "big shopkeeper bullying"?