"Hello, this is the Ancheng Town Social Work Office, we plan to join forces with the judicial and other departments to carry out legal popularization activities in your enterprise this Friday, do you have time?"
"Okay, okay, warm welcome." Gong Xilong on the other end of the phone replied enthusiastically.
This scene originated from the day Gong Xilong received the notice and was told that Ancheng Town would implement the "service inspection enterprise notification system". At first, he was a little puzzled, why did he suddenly implement the "service inspection enterprise notification system"? Later, I learned that it turned out that this was a letter from the people in Ancheng Town in the process of collecting people's suggestions, and many business owners like him reflected the lack of overall planning of service inspections, and hoped that the departments would go to the enterprise to inspect and serve before the record, not only to the town party committee and government in advance for the record, so as to facilitate the overall arrangement, but also to inform the enterprise in advance to ensure the normal production and operation of the enterprise. A "people's suggestion" promoted the implementation of the "service inspection enterprise notification system", and Boss Gong felt the respect and support of the town party committee and the government for the enterprise, and also strengthened his confidence in the future development of the enterprise.
In recent years, Ancheng Town has taken the collection of people's suggestions as an important starting point for practicing the whole process of people's democracy, unblocked channels, improved mechanisms, and diversified participation, and strived to provide more practical results for the collection of people's suggestions.
"Open the door" is a suggestion. On the basis of the full coverage of the town government and community offices equipped with 8 red "people's suggestions collection mailboxes", the layout was expanded, and a collection office was set up on the first floor of the town government, and the collection of suggestions was normalized throughout the day, and the "people's suggestions and my proposals" were widely placed in crowded places, so that the masses could make suggestions anytime and anywhere. At the same time, a QR code and a solicitation hotline were set up to continuously improve the responsiveness and visibility of the solicitation of suggestions. At present, more than 10 opinions have been received from the public.
At the beginning of the solicitation activity, the staff went deep into each village to collect the opinions and suggestions of the masses on the "people's suggestions" activity by holding villagers' meetings and distributing questionnaires. Use online platforms, such as WeChat official accounts and official websites, to increase the publicity of the event. At the same time, temporary opinion collection points will be set up, and special personnel will be arranged to be on duty to ensure that feedback from the masses is received at any time.
"Face to face" to listen to advice. Explore and deepen the effective mechanism for village (community) secretaries to take the lead in sinking to the grassroots level and listening to people's suggestions face-to-face, closely combine listening to suggestions with large-scale research, and at the same time apply the "face-to-face" listening mechanism to the leadership work, explore and promote the "two enterprises and three new" consultation mechanism, unblock the channels for opinions and suggestions, solve the practical problems faced by enterprises and social organizations in the development and growth, and gather wisdom and strength for regional development.
Recently, a resident of Xing'an Community in Ancheng Town came to the town's collection office, she said that her relatives had suffered from telecom network fraud, and the scammer's methods were very clever, and she almost fell for it, and she hoped that the government would hold a campaign to prevent telecom network fraud. She suggested that relevant government departments could be invited to explain the case and raise everyone's awareness of prevention with vivid examples. The people's suggestion collection office of the town government attaches great importance to it and actively prepares for the event. The staff contacts each department to determine who and when to preach. Subsequently, the staff went into the enterprise and the community, distributed anti-fraud manuals during the event, set up interactive links, and answered the questions of the masses, effectively improving the people's ability to prevent telecommunication network fraud and effectively protecting the safety of people's property.
"Heart-to-heart" recommendations. For the suggestions received from the people, pay attention to timely contact and communication feedback, strive to "exchange temperature for satisfaction", and constantly innovate the way of feedback and interaction with the proposer. In addition, Ancheng Town will continue to broaden the channels for collecting people's suggestions, and strive to achieve an effective connection between the people's expectations and public services, people's needs and policy supply.
Zhou Hongxia, a villager in Linwa Village, put forward a proposal to strengthen the maintenance of rural roads. After receiving the suggestion collection office, the town government people's suggestion collection office will contact the proposer as soon as possible to express gratitude and learn more about their ideas. Subsequently, the staff inspected the situation of rural roads and worked out a practical maintenance plan. After the plan is determined, contact the proposer again to introduce the specific measures and implementation progress to them. In the process of road maintenance, the person who suggested it is also invited to participate in the supervision, and finally the road maintenance work is completed with high quality. The proposer was deeply satisfied with the government's positive actions and warm feedback, which truly realized the "temperature for satisfaction", and also inspired more people to actively make suggestions.
In the next step, Ancheng Town will continue to broaden the channels for collecting people's suggestions, carry forward the experience of Fengqiao in the new era, explore the establishment of a closed-loop working mechanism for the whole process of "collection, communication, research, supervision and transformation", improve the efficiency of collection, refine the work process, strengthen coordination and supervision, and strive to transform "golden ideas" into "golden fruits".