Master Shen lives in Nanhu, Jiaxing
There are several Gree air conditioners in the house
He said on the afternoon of Sept. 9
He was contacted
The other party claimed to be a staff member of "Gree".
Let him go to the hotel to attend the old customer appreciation party
Master Shen: He said that "Gree" gave back to the old customers, sent some gifts to you, and went to the second floor of the hotel to receive the gifts. After a bowl of water, I poured a few cups, and then there were four or five varieties of mineral water prepared, which were also experimented in this way. He also poured that, as if it was ink, and it was refreshing to strain it. The effect is okay, so I was fooled. A little after 9 o'clock (in the evening), he asked me for the address of my home, so come with me to install the water purifier.
Master Shen took photos of the meeting at that time
Large-screen display
The original price of this water purifier is 5999 yuan
Master Shen paid 4,298 yuan
It is said that it is a preferential price for the appreciation party
Master Shen's son thinks
This price is not normal
Master Shen's son Xiao Shen: The water purifiers on the market are not so expensive. Then I went to ask the official website, which is the customer service of the flagship store, and he said that this one has been taken off the shelves. Because I am studying e-commerce and doing e-commerce, I can check the sales record of this water purifier through some, that is, the price record on the Internet, and I looked at it at 1199 yuan.
The reporter searched for this water purifier on the e-commerce platform
The price of the specialty store is displayed as more than four thousand
Xiao Shen provided a few screenshots of the prices he queried
It is said that you need to use some plugins to see it
There is a link that says 1198 yuan
It is said that it is the price of Suning.com's flagship store in the past
There is also a link that shows 2799 yuan
It is said that it is the price of Jingdong's flagship store
However, "is hidden"
Master Shen's son Xiao Shen: I went to Baidu to search, and there are similar meeting minutes and conference marketing. There is also the fact that the IP address is from Zhejiang, and I also bought this model of water purifier through a similar method, so I think my parents may have been deceived by the price.
Master Shen's wife said
She contacted Gree's customer service several times
But she has not been satisfied with the after-sales plan
Master Shen's wife, Sister Jin: He said that the core in this filter can't be returned after the water has passed. How much does the filter element have to pay for this, and he has to pay for disassembly and assembly, and he has to pay (deduct) 1100 yuan. No, I said, we installed this machine, that is, when they installed it, you tried it yourself, we didn't use it, why do you want us to pay so much? Generally, you buy a machine to install it during the day, right? In the evening, my husband went to a meeting, and when he came back, he came to install it immediately, you look at this behavior, they are not normal, right?
Sister Jin contacted the "Gree" 400 hotline
"Gree" official service hotline customer service: The sales staff should be from the merchant's store.
Reporter: What is the relationship with your "Gree"?
"Gree" official service hotline customer service: I don't know much about the relationship on my side, my side is after-sales.
Reporter: Then you can see this model of the machine, how many years have it been on the market, is it still on sale?
"Gree" official service hotline customer service: I don't know, I can't see it here.
Reporter: Can you see the price of it?
"Gree" official service hotline customer service: I haven't seen the price here. I'll give you feedback on this matter first, and there will be local after-sales outlets to contact you.
The reporter left the contact number with the customer service
There is an after-sales phone number on the after-sales warranty card
Sister Kim said she had contacted her before
It is said that he is a staff member of the local branch of "Gree".
"'Gree' Zhejiang outlet" After-sales personnel: It is you who ask for it, don't shirk the responsibility and shirk it to me. The machine has been used, this filter has been watered, we are useless, you have to bear it yourself.
Reporter: I want to ask you if you are here in Jiaxing outlets?
"'Gree' Zhejiang outlet" After-sales staff: I am from Zhejiang outlet.
Reporter: Is it official from "Gree"?
"'Gree' Zhejiang outlet" After-sales staff: Hmm.
Reporter: Are the staff of the hotel who are holding meetings from your "Gree"?
"'Gree' Zhejiang outlets" After-sales personnel: That's for sure, we all have a job number, and we have everything.
Reporter: When was this machine produced?
"'Gree' Zhejiang outlet" After-sales personnel: Developed in 2021, Jingdong is 4999 yuan, and Dong Mingzhu store is 4799 yuan. 5999 yuan is the original, because now the Mid-Autumn Festival is also engaged in activities on it.
Reporter: Their son is an e-commerce company, and he said that he found out that the price was more than 1,000.
"'Gree' Zhejiang outlet" After-sales personnel: My staff also came to check on him.
Reporter: Could it be that it was sold for more than 1,000 before, and now it is sold for 4,000 or 5,000?
"'Gree' Zhejiang outlets" After-sales personnel: Then we don't have more than a thousand here, like this one has never been more than a thousand. Also, we've sent staff to her house several times. Just ask her to pay 500 yuan, we took it back for her, and she didn't agree.
Later
The seller of the water purifier contacted the reporter
said that he would communicate with Master Shen's family again
The next day, Master Shen gave feedback
"Gree" sent someone to dismantle the water purifier
The money was returned to him